Moneris S80 User Manual
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Moneris S80 User Manual

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Using
Your
Terminal
Moneris
S80
®
(01/12)

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Summary of Contents for Moneris S80

  • Page 1 Using Your Terminal Moneris ® (01/12)
  • Page 2 Need help? Call 1-866-319-7450 Record your Moneris merchant number here:...

  • Page 3: Table Of Contents

    Contents Moneris S80 ........Card entry options ......

  • Page 4: Moneris S80

    Moneris S80 The S80 terminal is a cost effective, secure and ruggedized payment solution ideal for use in financial, retail and service environments. Credit and Debit transactions are supported within the application. The S80 allows transaction receipts to be produced.

  • Page 5: Optional Devices

    10 alphanumeric keys • 8 function plus 4 ATM style keys • 1 power switch key IC (Chip / Smartcard) card reader • EMV 2000 compliant Optional Devices The S80 does not support any optional devices, such as external PINpads and Printers.

  • Page 6: Card Entry Options

    Card Entry Options Insert: Chip cards 1. Wait for the “Insert, swipe or key card #” prompt to appear on the terminal, or just insert the card at the idle screen. 2. Either you or the customer inserts the card into the device’s chip reader. 3.

  • Page 7: Transactions

    2. Establish the means of payment (credit or debit). card data 3. Enter the on the S80 device (see page 4). 4. Follow the terminal prompts (see pages 8 and 9). Note: Prompts may vary depending on variables such as terminal setup, merchant setup and card type.
  • Page 8 4. Insert card (if chip card), or swipe card, or manually key in the card number. 5. Key in the amount, press OK, then follow the prompts. Refer to the Merchant prompts table (see page 8). 6. Process receipts (see page 10). Note: When the final amount of the purchase is known, you must perform a Pre-Auth Completion (see below) for the final amount using the same...
  • Page 9 6. Key in the amount, press OK, then follow the prompts. Refer to the Merchant prompts table (see page 8). 7. Process receipts (see page 10). Correction (Void) Cancels (voids) a previous purchase or refund. Note: Credit card corrections MUST be processed in the same batch as the original transaction.
  • Page 10 Merchant prompts This table lists prompts you might see during a POS transaction, along with the actions to take for each one. Merchant prompts Merchant actions Insert, swipe or Insert EMV chip card into chip reader, or key card # slide the card through the card reader, or key in the card number and press OK.
  • Page 11 Customer prompts This table lists prompts your customers might see during a POS transaction, along with the actions to take for each one. Customer prompts Customer actions If cashback has been selected then that $1.00 fee is used, otherwise just the regular Cancel debit fee is used.

  • Page 12: Receipts

    Receipts Useful Codes The Invoice # is the four-digit Invoice number printed on the Pre-Auth receipt just above the approval text. Signing Credit Card Receipts Merchant copy Always retain this copy for your records, but note: • If a signature line is printed, obtain the cardholder’s signature.
  • Page 13 Reprint a receipt Prints a duplicate copy of a receipt. 1. Make sure the terminal is at either the “MAIN MENU” or idle “SWIPE / INSERT CARD” screen. Press the “CANCEL” at any screen to return to the MAIN MENU. 2.

  • Page 14: Reporting

    Reporting Operator Detail Report A report detailing the transactions performed for a single operator or all operators is available. This assumes that the configurable operator ID prompt is enabled during transaction processing. 1. Make sure the terminal is at either the “MAIN MENU” or idle “SWIPE / INSERT CARD”...
  • Page 15 Tip Detail Report The tip detail report provides details of all transactions that include tip amount. The report format is the same as the “Invoice Detail” report on page 16. 1. Make sure the terminal is at either the “MAIN MENU” or idle “SWIPE / INSERT CARD”...
  • Page 16 Card Summary Report The summary report provides totals for credit and debit transactions. If a particular card type does not have any activity in the batch, that card type is not included in the summary report. 1. Make sure the terminal is at either the “MAIN MENU” or idle “SWIPE / INSERT CARD”...
  • Page 17 Debit Summary Report The summary report provides totals for debit transactions. 1. Make sure the terminal is at either the “MAIN MENU” or idle “SWIPE / INSERT CARD” screen. Press the “CANCEL” at any screen to return to the MAIN MENU. 2.
  • Page 18 Invoice Detail Report Prints a detail report of all transactions in the current open batch ordered by Invoice Number. This report is printed after the Batch Close transaction is performed on the terminal. 1. Make sure the terminal is at either the “MAIN MENU” or idle “SWIPE / INSERT CARD”...
  • Page 19 Card Detail Report Prints a detail report of all transactions in the current open batch ordered by Card Type. 1. Make sure the terminal is at either the “MAIN MENU” or idle “SWIPE / INSERT CARD” screen. Press the “CANCEL” at any screen to return to the MAIN MENU. 2.
  • Page 20 Host Totals Report The Host Totals report will display the terminal batch Credit/Debit/Total amounts, then connect to the host, print a report of the host Credit/Debit/Total amounts, and if the batch is in balance. This function does not settle/close the current terminal batch. To settle/ close the current terminal batch, please refer to the “End-of-Day Process”...
  • Page 21 EMV Parameters Report Only the “Offline Inf” option is currently supported. Selecting the “Offline Inf” menu item will print a list of the offline EMV tags. 1. Make sure the terminal is at either the “MAIN MENU” or idle “SWIPE / INSERT CARD” screen. Press the “CANCEL”...
  • Page 22 Configuration Report The Configuration report provides a detailed list of the terminal settings and parameters. 1. Make sure the terminal is at either the “MAIN MENU” or idle “SWIPE / INSERT CARD” screen. Press the “CANCEL” at any screen to return to the MAIN MENU. 2.

  • Page 23: Administrative Transactions

    Administrative transactions Re-Initialization This performs a parameter download from the Moneris host. Note: If transactions are present in the current batch, you must close the batch first (see next section) then return here. 1. Make sure the terminal is at either the “MAIN MENU”...

  • Page 24: End-Of-Day Process

    End-of-Day Process The end of day or batch settlement is processed in two ways based on merchant set up at the host level: • Close batch: The merchant needs to initiate the batch settlement at the end of the business day. •...
  • Page 25 Step 2. Confirmation If the batch is NOT in balance, call Moneris the next business day for reconciliation assistance. The Batch Settlement Report looks like: Report type Custom Header Lines (Max 4) Merchant ID Terminal ID Batch Open and Close date/time...
  • Page 26 Batch Close Report #1 (“Yes” selected) looks like: Report type Custom Header Lines (Max 4) Merchant ID Terminal ID Report date/time Batch Status Host Totals Card type, qty, & subtotal Card type, qty, & subtotal Grand Total, txn quantity and total Batch settled with host Txn type, qty, &...

  • Page 27: Troubleshooting

    • Confi rm that the dial connection is Connect Line! correct and secure. See “Connecting the S80 Terminal” on page 26. • The dial line should be a dedicated analog phone line that is not shared with other appliances (i.e. fax). Sharing the line can cause connection disruptions.
  • Page 28 • Complete initialization steps and try parameter download again. See “Terminal Initialization” on page 27. • Check phone and/or Ethernet cable connections. See “Connecting the S80 Terminal” on page 26. • Check communications settings. See “Communications Setup” on page 26.
  • Page 29 Connecting the S80 Terminal • Place the S80 face down on a stable table or work surface. • Detach the plastic cable/cord shield by squeezing in on the two upper tabs. • Plug the round barrel end connector of the power adapter cord, into the S80 “POWER”...
  • Page 30 • Press 1 to select Host • Press to select “Yes” to change the IP host address, or press to select “No” to leave it unchanged. • The default Moneris production host URL is IPGATE.MONERIS.COM Terminal Initialization SWIPE/ INSERT CARD...
  • Page 31 “Yes” to change the MERCHANT ID. Enter your 13 digit “MERCHANT ID”. 6. Press 3 to select the “DOWNLOAD”, to complete a parameter download from the Moneris host. 7. The terminal should now be ready to process transactions. Loading & Changing the Paper Roll •...
  • Page 32 26. • The green LED light on the power adapter “brick” should be on. • Press and hold the S80 power button for a few seconds, to see if it powers on. Card swipe • If a chip card is swiped the terminal...
  • Page 33 • Clean the keymat area with a damp cloth. Do not spray any product directly onto the keymat. • Cycle the power on the S80 by pressing the power button, and try the key presses again. Terminal •...
  • Page 34 Notes ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ _______________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ _______________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________...
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  • Page 36 Moneris Solutions. For informational purposes only. Neither Moneris Solutions Corporation (“Moneris”) nor any of its affiliates shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of use of any of the information contained in this guide. Neither Moneris or any of...

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