Moneris Vx810 Duet Operating Manual
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Moneris Vx810 Duet Operating Manual

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Moneris Vx810 Duet
OPERATING MANUAL
Software Version 3.20AD
Documentation 1.0.09
Documentation Date: November 11, 2009

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  • Page 1 Moneris Vx810 Duet OPERATING MANUAL Software Version 3.20AD Documentation 1.0.09 Documentation Date: November 11, 2009...
  • Page 2 Neither Moneris or any of its affiliates nor any of our or their respective licensors, licensees, service providers or suppliers warrant or make any representation regarding the use or the results of the use of the information, content and materials contained in this guide in terms of their correctness, accuracy, reliability or otherwise.

  • Page 3: Table Of Contents

    Tip Entry by Cardholder 2.2.14 Tip Line on Pre-Authorization Receipts Standard Procedures 2.3.1 Powering Up the Vx810 Duet 2.3.2 Powering Down the Vx810 Duet 2.3.3 Loading Paper into the Terminal 2.3.4 Changing the Display Language Moneris Vx810 Duet Operating Manual v1.0.09...
  • Page 4 Quick Setup 4.1.1 Options for each Parameter 4.1.2 Parameters Configuring Communications 4.2.1 Configuring Dial Communications 4.2.2 Configuring Dynamic Public Ethernet Communications 4.2.3 Configuring Static Public Ethernet Communications Configuring the Receipt Format 4.3.1 Receipt Parameters Moneris Vx810 Duet Operating Manual v1.0.90...
  • Page 5 5.1.12 Credit Pre Auth Completion 5.1.13 Deleting a Credit Pre-Authorization from Terminal Memory 5.1.14 Credit Advice for a Voice Authorized Transaction 5.1.15 Manually Processing Credit Transactions 5.1.16 Manually Processing Credit Transactions UNDER Floor Limit Moneris Vx810 Duet Operating Manual v1.0.09...
  • Page 6 The Ernex Reports Menu 6.4.3 The Ernex Gift & Loyalty Set Up Menu Ernex Admin Transactions 6.5.1 Ernex Batch Close 6.5.2 Initialization to the Ernex Host Ernex Reports 6.6.1 Transaction List for Ernex Transactions Moneris Vx810 Duet Operating Manual v1.0.90...
  • Page 7 The Configuration Parameters Report EMV Parameters Report Batch Totals Report Deposit Totals Report Merchant Subtotals Report Private Label Transactions on Reports Stored Transactions Report Pre Auth Transactions Report CHAPTER END-OF-DAY PROCEDURE Batch Close Batch Clear Batch Review Moneris Vx810 Duet Operating Manual v1.0.09...
  • Page 8 Names 134 CHAPTER TROUBLESHOOTING 10.1 Additional Documentation 10.2 Telephone Assistance 10.3 Troubleshooting 10.4 Error Messages on the Moneris Vx810 Duet Terminal 10.5 Ernex Error Messages on the Moneris Vx810 Duet Terminal 10.6 Hardware Problems Moneris Vx810 Duet Operating Manual v1.0.90...

  • Page 9: Introduction

    1.2 Learning About the Terminal The Moneris Vx810 Duet terminal is a stand-alone, wired Debit and Credit card payment system that connects to the point-of-sale (POS) services provided by Moneris Solutions. To introduce yourself to the terminal, read these sections: •...

  • Page 10: Caring For The Base

    IMPORTANT: You must use the exact power adaptor provided with the terminal by Moneris Solutions. Failure to do so may affect the operability of, or cause damage to the terminal and Moneris Solutions shall have no liability whatsoever for a failure to follow these instructions.

  • Page 11: Features And Procedures

    The terminal can accept credit cards and debit cards with the new chip technology on them as well as the traditional magnetic stripe. 2.1 Standard Features These features are available and enabled on all Moneris Vx810 Duet terminals. • Bilingual displays and receipts •...

  • Page 12: Communications Status

    The credit card expiry date is printed in full on all reports containing transaction details. 2.1.3 Communications Status The terminal will connect to the Moneris Host each time you begin a transaction (it does not make any noise when it attempts to connect). As the terminal communicates with the Moneris Host, it displays PROCESSING to indicate that the transaction is proceeding correctly.
  • Page 13 The applications are listed here in the order they appear on the menu. MM/DD/YY HH:MM DEBIT & CREDIT GIFT & LOYALTY The Applications Menu To access the applications menu from any screen: • Simply press the * (star) key. Moneris Vx810 Duet Operating Manual v1.0.09...
  • Page 14 Completion transaction Del Pre Auth delete an uncompleted Pre Authorization Pe-Auth Rpt print the Pre-Auth list The Pre Auth Menu Screen To access the Pre Auth transactions menu, from the applications menu: Moneris Vx810 Duet Operating Manual v1.0.09...
  • Page 15 The REPORTS Menu This menu allows you to produce a variety of reports containing information about transactions stored in the terminal memory, transactions stored on the Moneris host and the configuration of the terminal. The terminal must be initialized before this menu can be accessed.
  • Page 16 Initialization initialize the terminal to the Moneris host Host Logon log the terminal on to the Moneris host Host Logoff log the terminal off of the Moneris host About displays application version information (press OK to...
  • Page 17 The "Password:" entry screen appears. 4. Key in the manager password and press OK. The first SETUP menu screen appears. For instructions on navigating through the menus and editing parameters, refer to The Menu Feature section. Moneris Vx810 Duet Operating Manual v1.0.09...
  • Page 18 Gratuity Guide? parameter key in percentage and press OK Manager Pwd change the manager password key in password and press OK Clrk/Srvr Mode enables the Clerk Id: prompt None (0) Prompt (2) Moneris Vx810 Duet Operating Manual v1.0.09...
  • Page 19 Key in the prefix (min. 1, max. 4 alphanumeric characters) and press OK. Histories Limit Do not change this parameter unless directed to do so by Moneris. Show CB Choices If Cashback is enabled, this parameters determines whether the Cashback amounts are...
  • Page 20 Batch Not Empty message appears, perform a Batch Close transaction then try editing the parameter again. Term Id the Moneris terminal ID key in the terminal ID and press OK Merch Num your Moneris merchant ID key in the Merchant ID and press OK Moneris Vx810 Duet Operating Manual v1.0.09...
  • Page 21 Ask Inv Num? enables/disables the Invoice #: prompt Chip on PreAuth enables/disables use of Chip credit cards for Pre Auth transactions. This parameter does not affect the use of magnetic stripe cards for Pre Auth transactions. Moneris Vx810 Duet Operating Manual v1.0.09...
  • Page 22 If blank, key in the Moneris authorization phone number and press OK Sec Auth Phone the Moneris phone number (this is the same value as the Pri Auth Phone) Pri Sett Phone the Moneris phone number (this is the same value as the Pri Auth phone)
  • Page 23 2. Features and Procedures Pri Init Phone the Moneris initialization phone number If blank, key in the Moneris initialization phone number and press OK Sec Init Phone the Moneris initialization phone number Baud Rate sets the data transmission rate of the dial modem...
  • Page 24 "Use Backup Com Confirm". Select Yes to have the terminal attempt to use the dial line to communicate with the Moneris Host OR select NO to cancel the transaction. The "IP Connection Failed" message appears then the terminal display the transaction menu.
  • Page 25 Record Title Do Not Edit. Pri Auth URL The Moneris URL is automatically loaded into this parameter during Initialization. Pri Auth Port The port number is automatically loaded into this parameter during Initialization. Moneris Vx810 Duet Operating Manual v1.0.09...
  • Page 26 2. Features and Procedures Sec Auth URL The Moneris URL is automatically loaded into this parameter during Initialization. (This is the same value as the Pri Auth URL) Sec Auth Port The port number is automatically loaded into this parameter during Initialization.
  • Page 27 Transactions menu > CONFIGURATION menu > Menus/Keys > Menu Config Some parameters can not be edited unless the terminal batch is empty. If the Edit Not Allwd Batch Not Empty message appears, perform a Batch Close transaction then try editing the parameter again. Moneris Vx810 Duet Operating Manual v1.0.09...
  • Page 28 Display on Menu Password Level Mail/Phone Display on Menu Password Level Advice Display on Menu Password Level Payment Display on Menu Password Level Correction Display on Menu Password Level Batch Close Display on Menu Password Level Moneris Vx810 Duet Operating Manual v1.0.09...
  • Page 29 Password Level Set Language Display on Menu Password Level Initialization Display on Menu Password Level Host Logon Display on Menu Password Level Host Logoff Display on Menu Password Level Contrast Display on Menu Password Level Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 30: Demo Mode

    • Term Name Config 2.1.5 Demo Mode Demo Mode allows you and your employees to practice operating the Moneris Vx810 Duet terminal without affecting your terminal total amounts, your financial accounts and your customers’ accounts. Note: Demo Mode is only available if you close your terminal batches on the terminal. If your terminal uses system close, you cannot use Demo mode.

  • Page 31: Optional Features

    These features may be available on your terminal depending on the configuration of your Merchant ID on the Moneris Host. If the feature is available and you wish to use it, you must enable and configure the feature. If you do not wish to use an enabled feature, you can deactivate it.

  • Page 32: Cashback

    3. When the SWIPE OR INSERT CARD prompt appears, you or the cardholder must insert the chip card into the chip card reader. IMPORTANT: Leave the card in the reader for the entire transaction. Do not remove it, until the "Please Remove Card" prompt appears. Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 33: Clerk Subtotalling

    Clerk ID. IMPORTANT: Clerk Subtotals must be cleared on a regular basis (weekly is recommended). If not, the Moneris Host will automatically clear the totals when the number of transactions for a card type within a Clerk ID reaches 10,000.

  • Page 34: Terminal Names

    Corporate card issuer. To perform a Corporate Card Purchase with a Stripe Card, refer to section "Credit Card Purchase with a Corporate Card". To enable and configure this feature, refer to section "Configuring Corporate Cards". Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 35: Private Label Cards

    2.2.12 The Ernex Program The ERNEX program allows you to offer your customers an electronic card-based program that is activated and processed through the Moneris Vx810 Duet terminal. There are two programs available: • Gift Cards: allows you to offer your customers stored-value gift cards for pre-defined dollar values as well as variable-value cards and rechargeable cards.

  • Page 36: Tip Line On Pre-Authorization Receipts

    If you wish to allow cardholders to add a tip to Purchase transactions as well as Pre- Authorization transactions, you must enable the tip entry by cardholder feature. 2.3 Standard Procedures These procedures are followed for all configurations of the Moneris Vx810 Duet terminal. • Powering up the terminal •...

  • Page 37: Powering Up The Vx810 Duet

    The Vx810 Duet 2-part Power Cable IMPORTANT: You must use the exact power adaptor and cable provided with the terminal by Moneris Solutions. Failure to do so may affect the operability of, or cause damage to, the terminal. To power up (or turn on) the terminal: 1.

  • Page 38: Loading Paper Into The Terminal

    This option changes the default display language of both the merchant prompts and the cardholder prompts. This change is permanent until this function is used again. From the applications menu: 1. Select DEBIT & CREDIT. The message "Activating App..." is displayed then the transactions menu appears. Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 39: Cash Receipt

    Sales Draft (e.g. a VISA purchase paper sales draft for a purchase on a VISA card). Ensure that the Card Number, Issue Date, Expiry Date and Cardholder Name are legible. 2. Print the transaction date and amount on the paper sales draft. Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 40: Cancelling A Transaction

    Voice Authorization Number on the paper sales draft. 3. PURCHASE: Have the cardholder sign the sales draft. Ensure their signature matches the signature on the card. If not, contact the Moneris Merchant Service Centre. REFUND: Sign the sales draft yourself.

  • Page 41: Cancelling A Report

    During a transaction, if you feel that a customer, card or transaction is suspicious and needs investigating, call the Moneris Merchant Service Centre and state that the call is a Code 10. This will alert the Moneris agent without alarming your customer. The operator will ask you some "Yes/No"...

  • Page 42: Terminal Security

    There are a number of factors that affect whether the terminal prompts for a Manager Password including how the terminal is set up on the Moneris Host and how you have configured the passwords on the terminal. If the prompt is not enabled, the Password: prompt may still appear for: •...

  • Page 43: Entering Alphabetic Characters And Punctuation

    Note: These are not allowed for Clerk IDs and Invoice Numbers. CHARACTER . (period or dot) \ (backslash) ~ (tilde) @ (at sign) / (slash) * (asterisk) , (comma) ' (apostrophe) " (quotation mark) Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 44: Entering The Clerk Id

    Note: If you do not have the original receipt, use the Batch Review function to find the transaction you wish to void. If the Seq # on the receipt is: 0010020340 Then the Sequence Number is: 002034 Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 45: Cardholder Entry

    The cardholder keys in the amount of the tip they wish to add to the purchase and presses OK. If they do not wish to add a tip, they can simply press OK. The "Return to Clerk" prompt appears. Moneris Vx810 Duet Operating Manual v1.0.09...
  • Page 46 The "Return To Clerk" prompt appears. d. The customer hands the terminal back to you. Continue the Credit Card Purchase using a Chip Card transaction. Continue the Credit Pre-Authorization using a Chip Card transaction. Moneris Vx810 Duet Operating Manual v1.0.09...
  • Page 47 The cardholder removes their chip card from the chip card reader. The "Return To Clerk" prompt appears. d. The customer hands the terminal back to you. Continue the Credit with Chip Card Refund transaction. Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 49: The Moneris Vx810 Duet Hardware

    3 The Moneris Vx810 Duet Hardware The Moneris Vx810 Duet Terminal The Vx810 Duet consists of: • a hand-held terminal with: • an integrated PIN Pad • a backlit display • a keypad • a magnetic stripe card reader •...

  • Page 50: The Communications Base

    3. The Moneris Vx810 Duet Hardware 3.2 The Communications Base The Ports on the Vx810 Duet Communication Base The Duet communications base has 5 (five) ports: • - for the dial communications cable • 10BaseT - for the Ethernet communications cable •...

  • Page 51: Communications Cables

    3. The Moneris Vx810 Duet Hardware 3.3 Communications Cables The Vx810 Duet supports two types of communication, dial and IP, and has a separate port on the Duet base for each type of communications cable. 3.3.1 The Dial Communications Cable The Dial Communications Cable 1.

  • Page 52: The Display

    When the terminal is not performing any transactions or functions, and has been idle for a pre- set period of time, the terminal will display the applications menu. 3.4.1 The Terminal Keypad The Vx810 Duet keypad and purple function keys The terminal keypad contains alphanumeric keys and function keys. Alphanumeric Keys These keys allow you to enter amounts for transactions, text for receipt messages and selection criteria for reports.

  • Page 53: The Magnetic Stripe Reader

    3. The Moneris Vx810 Duet Hardware NAME ALLOWS YOU TO... CANC - cancel a transaction ANNUL - return to the transaction menu after completing a transaction - return to the previous menu when performing ADMIN functions The red key located at the bottom left of the keypad.

  • Page 54: The Chip Card Reader

    3. The Moneris Vx810 Duet Hardware To swipe a card, the magnetic stripe must be down and facing towards the terminal. Cards can be swiped from the back of the terminal forwards or from the front of the terminal backwards.

  • Page 55: The Integrated Printer

    3. The Moneris Vx810 Duet Hardware 3.7 The Integrated Printer A thermal printer is integrated into the Moneris 810 Duet base. It prints black text on white, one-part thermal paper. Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 57: Configuring Your Terminal

    4 Configuring Your Terminal Your Vx810 Duet terminal can be set up to accept and process a variety of cards including debit cards, credit cards, Private Label credit cards, and corporate (a.k.a. purchasing) credit cards. The terminal can also be set up to support gift card programs and loyalty programs.

  • Page 58: Configuring Communications

    Dial communications IMPORTANT: You must contact Moneris before changing from one communication type to another. Changes may be required on the Moneris Host to allow the terminal to communicate successfully using the new communications type. Note: If the terminal is configured to use Ethernet communications and dial backup is...

  • Page 59: Configuring Dial Communications

    5. Continue configuring the terminal. 4.2.2 Configuring Dynamic Public Ethernet Communications If your terminal will communicate with the Moneris Host over the Internet using Public IP with dynamic IP addressing, you will need to set up these parameters. Note: If the terminal is configured to use Ethernet communications and dial backup is available, when Ethernet communication is not available the terminal will attempt to use dial communications.

  • Page 60: Configuring Static Public Ethernet Communications

    4. Continue configuring the terminal. 4.2.3 Configuring Static Public Ethernet Communications If your terminal will communicate with the Moneris Host over the Internet using Public IP with static IP addressing, you will need to set up these parameters. Note: If the terminal is configured to use Ethernet communications and dial backup is available, when Ethernet communication is not available the terminal will attempt to use dial communications.
  • Page 61 The Save Changes? prompt appears. g. Select Yes. The SETUP menu re-appears. h. Press CANC ANNUL once to return to the CONFIGURATION menu. 4. Press CANC ANNUL until the transactions menu appears 5. Continue configuring the terminal. Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 62: Configuring The Receipt Format

    Automatic (both the Merchant Copy and the Cardholder Copy will print) Prompt Beep Delay Number of seconds to wait after beeping and displaying the ‘Tear Receipt; Press OK key’ message before printing the customer receipt key in number of seconds and press OK Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 63: Configuring The Tip Prompt And Tip Line

    Example: If Gratuity Guide is set to ON and no tip was keyed in, the following values for the suggested tip for a $20.00 credit transaction are printed on the pre auth receipt: Gratuity Guidelines: 15% = $3.00 20% = $4.00 25% = $5.00 Tip Processing = On Gratuity Guide? = ON Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 64: Configuring Corporate Cards

    • contact the Private Label card Issuer and arrange for service from them. • notify Moneris that you will be using this service to ensure that your terminal's initialization parameters are updated on the Moneris Host. • re-initialize your terminal 4.7 Configuring Clerk Subtotals...

  • Page 65: Removing Clerk Ids

    6. When all the Clerk IDs have been entered for addition, press CANC ANNUL. The "Send to Host?" selection screen appears. 7. Select Yes and send the Clerk IDs to the Moneris host for addition. The terminal communicates with the Moneris Host then displays APPROVED and beeps.

  • Page 66: Enabling The Clerk Id Prompt

    The message "Activating App..." is displayed then the transactions menu appears. 2. Press OK to display the CONFIGURATION menu. The first screen of the Configuration menu appears. 3. Select Setup. If the "Password:" entry screen appears, key in the manager password and press OK. Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 67: Configuring Multi-Terminal Reporting

    Use this function to set the terminal name to be associated with your Merchant ID. The terminal must communicate with the Moneris Host in order to complete this function. The terminal name you enter here will be used for the Multi-Terminal Reporting function.

  • Page 68: Deleting The Terminal Name

    The "Send to Host?" selection screen appears. 6. Select Yes and send the terminal name to the Moneris host for addition. The terminal communicates with the Moneris Host then displays APPROVED and beeps. 8. Press OK to return to the Term Name Config menu.
  • Page 69 Select Edit. The Pri Init Phone entry screen appears. d. Key in the Moneris initialization phone number and press OK. The Pri Init Phone display screen re-appears with the Moneris initialization phone number displayed. e. Select Next. The Sec Init Phone entry screen appears.

  • Page 70: Re-Initialization

    The "Retain Settings?" prompt appears. c. Select Yes. The terminal communicates with the Moneris Host. This may take a few minutes. When the initialization is complete, the transactions menu re-appears. If the "Host Logon Required" prompt appears, you must perform a log on transaction.

  • Page 71: Financial Transactions

    A debit refund moves funds from your business account to the debit cardholder's chequing or savings account. The Moneris Vx810 Duet Point of Sale terminal can process a variety of financial transactions using debit cards and credit cards, including Private Label credit cards and corporate (purchasing) cards.

  • Page 72: Credit Card Purchase With A Magnetic Stripe Card

    Refer to the "Taking a Manual Imprint of a Credit Card" for instructions. c. Key in the validation code found on the back of the card and press OK. Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 73: Credit Card Purchase Using A Chip Card

    (max. 6 alphanumeric characters) supplied to you by the Private Label card provider and press OK, or simply press OK to leave this blank. The terminal communicates with the Moneris Host. 5. Please wait while the terminal processes the transaction.

  • Page 74: Credit Card Purchase With A Corporate Card

    2. Select Purchase. If the "Password:" entry screen appears, key in the manager password and press OK. The "Amount: $ 0.00" entry screen appears. 3. Key in the amount of the purchase and press OK. Moneris Vx810 Duet Operating Manual v1.0.09...
  • Page 75 (max. 6 alphanumeric characters) supplied to you by the Private Label card provider and press OK, or simply press OK to leave this blank. The terminal communicates with the Moneris Host. 7. Please wait while the terminal processes the transaction.

  • Page 76: Credit Card Refund With A Magnetic Stripe Card

    If the "Imprint Card Press OK Key" prompt appears, you will need to take a manual imprint of the credit card. Refer to the "Taking a Manual Imprint of a Credit Card" for instructions. Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 77: Credit Card Refund Using A Chip Card

    (max. 6 alphanumeric characters) supplied to you by the Private Label card provider and press OK, or simply press OK to leave this blank. The terminal communicates with the Moneris Host. 6. Please wait while the terminal processes the transaction.

  • Page 78: Correcting A Credit Transaction

    If the "Password:" entry screen appears, key in the manager password and press OK. If the "Clerk Id:" entry screen appears, key in your clerk ID and press OK. The "Correct Last Trx" selection screen appears. Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 79: Credit Pre-Authorization And Completion

    Repeat until the transaction you want is displayed. 5. If the information matches, select Yes. The terminal communicates with the Moneris Host. The receipt begins printing. The APPROVED message appears, the rest of the receipt is printed then the terminal returns to the transactions menu.

  • Page 80: Credit Pre-Authorization With A Magnetic Stripe Card

    If the "Imprint Card Press OK Key" prompt appears, you will need to take a manual imprint of the credit card. Refer to the "Taking a Manual Imprint of a Credit Card" for instructions. Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 81: Credit Pre-Authorization Using A Chip Card

    (max. 6 alphanumeric characters) supplied to you by the Private Label card provider and press OK, or simply press OK to leave this blank. The terminal communicates with the Moneris Host. 6. Please wait while the terminal processes the transaction.

  • Page 82: Credit Pre Auth Completion

    These instructions cover completing a pre auth performed with a chip card or a magnetic stripe card. The card does not need to be present to complete the pre auth. Corporate (Purchasing) Cards require the entry of additional information. Refer to "Corporate Card Purchase" for instructions. Moneris Vx810 Duet Operating Manual v1.0.09...
  • Page 83 Key in the amount of the tip the cardholder wrote on the Pre Auth receipt and press OK or simply press OK to leave this as $0.00. The terminal communicates with the Moneris Host. 8. Please wait while the terminal processes the transaction.

  • Page 84: Deleting A Credit Pre-Authorization From Terminal Memory

    The terminal displays the following information for the first Pre Auth that matches to number you keyed in: Seq#: Card Name Transaction Type Card Number Amount 6. Compare the displayed information to the receipt for the Pre Auth you wish to delete. Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 85: Credit Advice For A Voice Authorized Transaction

    ID and press OK. The "Auth #:" entry screen appears. 4. Key in the 6-digit Voice Authorization number given to you when you called the Moneris Merchant Service Centre for authorization and press OK. If the "Invoice #:" entry screen appears, key in the invoice number (max.

  • Page 86: Manually Processing Credit Transactions

    In order to process Credit Purchases and Refunds manually you must have a paper sales draft for the card type (e.g. a VISA sales draft for a purchase on a VISA card) and an imprinter. Contact the Moneris Merchant Service Centre to obtain these supplies if you do not have them.

  • Page 87: Manually Processing Credit Transactions Over Floor Limit

    5.1.17 Manually Processing Credit Transactions OVER Floor Limit If the terminal is down, report the problem to the Moneris Merchant Service Centre then follow these instructions to process the transaction manually. Note: In order to process Credit Purchases manually you must have a paper sales draft for the card type (e.g.
  • Page 88 (max. 6 alphanumeric characters) supplied to you by the Private Label card provider and press OK, or simply press OK to leave this blank. The terminal communicates with the Moneris Host. 5. Please wait while the terminal processes the transaction.

  • Page 89: Debit Card Transactions

    OK. The "Amount: $ 0.00" entry screen appears. 3. Key in the amount of the purchase and press OK. If the "Clerk Id:" entry screen appears, key in your clerk ID and press OK. Moneris Vx810 Duet Operating Manual v1.0.09...
  • Page 90 Note: Please respect the cardholder's privacy while they enter their PIN and encourage your customers to "Protect Your PIN". The terminal communicates with the Moneris Host. The top of the cardholder copy prints The "APPROVED Press OK to Continue" prompt appears.

  • Page 91: Debit Card Purchase With A Chip Card

    Note: The cardholder prompts appear in the language encoded in the card's chip. If the "Select Language" prompt appears, the cardholder can press select ENGL or FREN. The rest of the cardholder prompts will be displayed in the Moneris Vx810 Duet Operating Manual v1.0.09...
  • Page 92 Note: Please respect the cardholder's privacy while they enter their PIN and encourage your customers to "Protect Your PIN". The terminal communicates with the Moneris Host. The top of the CH copy prints The "APPROVED Please Remove Card" prompt appears.

  • Page 93: Debit Card Refund With A Magnetic Stripe Card

    The "Enter PIN & OK" entry screen appears e. The cardholder keys in their PIN and presses OK. Note: Please respect the cardholder's privacy while they enter their PIN and encourage your customers to "Protect Your PIN". Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 94: Debit Card Refund With A Chip Card

    5. Financial Transactions The terminal communicates with the Moneris Host. The top of the cardholder copy prints The "APPROVED Press OK to Continue" prompt appears. f. The cardholder presses OK. The "Return to Clerk" prompt appears. g. The cardholder returns the terminal to you.

  • Page 95: Correcting A Debit Transaction

    Note: Please respect the cardholder's privacy while they enter their PIN and encourage your customers to "Protect Your PIN". The terminal communicates with the Moneris Host. The top of the cardholder copy prints The "APPROVED Please Remove Card" prompt appears.
  • Page 96 If the "Select Language" prompt appears, the cardholder can select ENGL or FREN. The rest of the cardholder prompts will be displayed in the selected language and the cardholder receipt will be printed in the selected language. The "Total OK?" prompt appears. Moneris Vx810 Duet Operating Manual v1.0.09...
  • Page 97 Note: Please respect the cardholder's privacy while they enter their PIN and encourage your customers to "Protect Your PIN". The terminal communicates with the Moneris Host. The top of the cardholder copy prints The "APPROVED Press OK to Continue" prompt appears.

  • Page 99: The Ernex Programs

    6 The Ernex Programs The ERNEX program allows you to offer your customers an electronic card-based program that is activated and processed through the Moneris Vx810 Duet terminal. There are two programs available: • Gift Cards: allows you to offer your customers stored-value gift cards for pre-defined dollar values as well as variable-value cards and rechargeable cards.

  • Page 100: Ernex Transaction With A Balance Due

    Enter Card' prompt. Cash: The transaction is complete. Splt: The terminal begins a purchase transaction (debit or credit) beginning at the 'Swipe or Enter Card' prompt. The transaction is completed when the balance due is $0. Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 101: Voiding An Ernex Gift Or Loyalty Transaction

    6. Press OK to print the merchant copy of the receipt and return to the Gift & Loyalty transactions menu. 6.1.4 Ernex Card Inquiry Display or print a Moneris gift card or loyalty card balance and expiry date. From the applications menu: 1. Select GIFT & LOYALTY.

  • Page 102: Reprinting An Ernex Receipt

    For example, *************1234. 6.2 Gift Card Transactions 6.2.1 Ernex Purchase with a Gift Card Sale of goods or services using a Moneris gift card. From the applications menu: 1. Select GIFT & LOYALTY. The message "Activating App..." is displayed then the transactions menu appears.

  • Page 103: Deactivate An Ernex Gift Card

    Proceed with the step 3 in the Activation instructions using the new gift card. To deactivate the card and delete the balance: a. Select No. The gift card can no longer be used. The terminal returns to the Gift & Loyalty transactions menu. Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 104: Ernex Refund With A Gift Card

    WILL have the loyalty card available at that time. Before you process this transaction, complete the purchase, pre-auth, completion or advice transaction. From the applications menu: 1. Select GIFT & LOYALTY. The message "Activating App..." is displayed then the transactions menu appears. Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 105: Deactivate An Ernex Loyalty Card

    The terminal displays ‘Approved’ and prints the customer copy of the receipt then displays ‘Press OK key’. 4. Press OK to print the merchant copy of the receipt. The terminal returns to the Gift & Loyalty transactions menu. Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 106: Ernex Refund With A Loyalty Card

    6. Press OK to print the merchant copy of the receipt and return to the Gift & Loyalty transactions menu. 6.3.4 Ernex Redemption with a Loyalty Card Payment for goods and services using a Moneris loyalty card. From the applications menu: 1. Select GIFT & LOYALTY.

  • Page 107: The Menu Feature In Ernex

    For instructions on navigating through the menus, refer to The Menu Feature section. To access the transactions menu, from the applications menu: 1. Select GIFT & LOYALTY. The Ernex Gift & Loyalty transactions menu appears. Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 108: The Ernex Reports Menu

    Ernex features Initialization initialize the terminal to the Ernex host About displays Ernex application version information (press OK to exit) Date/Time Do Not Use Demo enter and exit Ernex Demo Mode Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 109: Ernex Admin Transactions

    Feature section. 6.5 Ernex Admin Transactions 6.5.1 Ernex Batch Close This function closes a Moneris gift and/or loyalty card batch on the terminal and the Ernex host and prints a detailed transaction report. From the applications menu: 1. Select GIFT & LOYALTY.
  • Page 110 The Ernex Term ID prompt appears. 5. Press OK to continue. The terminal completes the initialization and returns to the Setup menu. 6. Press CANC ANNUL to return to the Gift & Loyalty menu. Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 111: Ernex Reports

    5. Press CANC ANNUL to return to the Gift & Loyalty main menu. 6.6.2 Transaction Inquiry for Ernex Transactions This report displays or prints details of Moneris gift and/or loyalty card transactions in the current batch without closing the batch.
  • Page 112 The terminal prints the report and returns to the Reports main menu. To return to the Reports menu, select Cncl. 8. Press the CANC ANNUL key to return to the Gift & Loyalty menu. Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 113: Clerk Subtotals Report For Ernex Transactions

    6. The Ernex Programs 6.6.3 Clerk Subtotals Report for Ernex Transactions This report displays or prints the totals of all Moneris gift and/or loyalty transaction types for one or more clerk IDs in the current batch without closing the batch.

  • Page 114: Configuration List For Ernex

    1 COPY- prints the customer copy 2 COPIES - prints the customer copy and the merchant copy = Default 2 COPIES OPTN - prints the customer copy and prompts for confirmation to print the merchant copy Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 115: Ernex Merchant Parameters

    For instructions on navigating through the menus and editing parameters, refer to The Menu Feature section. Merchant ID your Moneris merchant ID key in the numeric Merchant ID assigned by Moneris and press OK Moneris Term ID your Moneris terminal ID key in numeric terminal ID assigned by Moneris and press OK...

  • Page 116: Ernex Communications Parameters

    Do Not Use Device Type the Ernex device type key in the 2-digit alphanumeric device type assigned by Moneris or Ernex and press To key in alphabetic characters, refer to "Entering Alphabetic Characters and Punctuation". Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 117: Ernex Terminal Parameters

    Entry at the prompt is not required and can be bypassed by pressing OK. Off = default Ernex Route Code Routing Identifier for the Ernex Host provided by Ernex or Moneris key in the two-digit numeric value and press OK Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 118: Adding Clerk Ids To The Ernex Gift & Loyalty Application

    The message "Activating App..." is displayed then the transactions menu appears. 2. Select Clerk Admin. (You may need to scroll through the menu items.) If the "Password:" entry screen appears, key in the manager password and press OK. Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 119: Ernex Demo Mode

    6.8 Ernex Demo Mode Demo Mode allows you and your employees to practice performing gift and loyalty transactions on your Moneris terminal without affecting your terminal total amounts, your financial accounts and your customers’ accounts. Note: Demo Mode is only available if you close your terminal batches on the terminal. If your terminal uses system close, you cannot use Demo mode.

  • Page 120: Exiting Demo Mode In Ernex

    The terminal is no longer in Demo mode. IMPORTANT: Ensure that you exit Demo Mode before processing actual gift or loyalty transactions. Transactions processed in Demo Mode will NOT affect your terminal totals, Ernex accounts and customers’ Ernex accounts. Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 121: Admin Transactions

    To process transactions again, the terminal must be logged on. 7.3 Demo Mode Demo Mode allows you and your employees to practice operating the Moneris Vx810 Duet terminal without affecting your terminal total amounts, your financial accounts and your customers’ accounts.

  • Page 122: Transactions Available In Demo Mode

    If Tip Entry is enabled, the maximum tip amount in Demo Mode is $1.00. If Cashback is enabled, the maximum Cashback amount in Demo Mode is $1.00. The maximum final total amount (purchase + tip + Cashback) is $3.00. Moneris Vx810 Duet Operating Manual v1.0.09...
  • Page 123 EMV Diagnostics Pre-Auth Rpt The following SET UP functions should NOT be used in Demo Mode although they are available: • Printer • Comm • Host • Merchant IDs • IP Hosts • Date/Time Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 124: Entering Demo Mode

    You will be unable to close that batch and will be out of balance with the Moneris host. The terminal displays DEMO MODE ON then the SETUP menu re-appears with the DEMO icon ( ) displayed on the left side of the screen.

  • Page 125: Exiting Demo Mode

    6. Press CANC ANNUL two times to return to the Debit & Credit transactions menu. IMPORTANT: All transactions performed on the terminal will now be in normal mode. They WILL affect your terminal totals, your financial accounts and your customers’ accounts. Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 127: Reports

    8.1.2 Clerk Subtotals Report for One Clerk or a List of Clerks This report includes totals from the Moneris Host for one or a list of clerks. Transaction type totals are sorted by Card Type and grand totals are sorted by transaction type by Clerk ID.

  • Page 128: The Configuration Parameters Report

    If not, the Moneris Host will automatically clear the totals when the number of transactions for a card type within a Clerk ID reaches 10,000. The terminal communicates with the Moneris host then prints the Clerk Sub Totals report and returns to the first REPORTS menu screen.

  • Page 129: Emv Parameters Report

    If the "Password:" entry screen appears, key in the manager password and press OK. The Close Type? prompt appears. 3. Select Single. The terminal communicates with the Moneris Host then prints the BATCH TOTALS report. The "Prt Stored Trans?" prompt appears. 4. Select No.

  • Page 130: Deposit Totals Report

    The Deposit Totals report provides totals for all transactions in closed batches (i.e., batches that have been closed but have not yet been settled) on the same date that this report is printed. It includes transaction type totals by card type from the Moneris Host and grand totals by transaction type.

  • Page 131: Private Label Transactions On Reports

    To print all transactions and totals: a. Select All. The terminal prints the Stored Transactions report and returns to the first REPORTS menu screen. 5. Press CANC ANNUL to return to the transactions menu. Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 132: Pre Auth Transactions Report

    If the "Password:" entry screen appears, key in the manager password and press OK. The terminal prints the Pre Auth Transactions report and returns to Pre Auth menu. 4. Press CANC ANNUL to return to the transactions menu. Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 133: End-Of-Day Procedure

    2. Compare the totals on the Batch Totals report and the Stored Transactions report printed during the Batch Close. IMPORTANT: If the totals do not match, call the Moneris Merchant Service Centre for reconciliation assistance. 9.1 Batch Close At the end of each business day you must process a Batch Close transaction in order to have the funds from your POS transactions deposited to your business account.

  • Page 134: Batch Clear

    This function is primarily used by System Close merchants to clear the batch in the terminal memory. A system close is initiated by the Moneris Host and clears the batch on the host but not on the terminal. If the batch on the terminal is never cleared, any totals reports that rely on the terminal batch will continue to increment each day.
  • Page 135 Prnt => print the details displayed on the screen in the Transaction Inquiry report format. Or press the Reprint key, to reprint the merchant copy of the receipt for the displayed transaction. 5. To return to the transactions menu, press CANC ANNUL two times. Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 136: Multi-Terminal Reports

    5. Select No. The "Deposit Totals:" selection screen appears. 6. Select Yes. The terminal communicates with the Moneris host then prints a Multi Terminal report for all terminal names associated with your merchant ID and returns to the first REPORTS menu screen.
  • Page 137 No. The "Deposit Totals:" selection screen appears. 6. Select Yes. The terminal communicates with the Moneris host then prints the Multi Terminal report and returns to the first REPORTS menu screen. 7. Press CANC ANNUL to return to the transactions menu.

  • Page 139: Troubleshooting

    Note: Please keep any receipts printed during problem transactions. The Service Centre representative may require information that appears on the receipts. If this does not resolve the problem, contact the Moneris Merchant Service Centre for assistance. Moneris Vx810 Duet Operating Manual v1.0.09...

  • Page 140: Error Messages On The Moneris Vx810 Duet Terminal

    If this message reappears, press CANC ANNUL to cancel the transaction and retry the debit or credit transaction. -OR- Your merchant account with Moneris is not set up to accept the card type that was swiped. Request another form of payment then contact the Moneris Merchant Service Centre to discuss how to add that payment type to your merchant account.
  • Page 141 Perform a Logon transaction. INIT REQUIRED When this message is displayed at the top of the screen (alternating with the date and time), the Moneris host is requesting a re-initialization of the terminal. Invalid Date The date entered is not a valid date.
  • Page 142 Check the card number and re-enter the last four digits when the "Last 4 digits:" prompt re-appears. If the prompt reappears, contact the Moneris Merchant Service Centre for assistance. Line Busy Check if the phone line is shared with another piece of equipment, e.g.
  • Page 143 The terminal has attempted to dial out but the phone number EMPTY parameters are empty. If this message occurs during: - a financial transaction, call the Moneris Merchant Service Centre for assistance. - a Batch Close transaction, perform a Re-initialization then try the transaction again.
  • Page 144 Please have the original purchase receipt available for reference. RETRY TRAN? Select YES to retry the transaction. The terminal will try to send the transaction to the Moneris Host using the card data already entered. Select NO to return to the transactions menu. SETTLE FAILED The connection with the Moneris host was lost during the batch close function and the settlement was not completed.

  • Page 145: Ernex Error Messages On The Moneris Vx810 Duet Terminal

    If the error message re-appears, contact the Moneris Merchant Service Centre for assistance. Additional error messages can be found in the "Error Messages on the Moneris Vx810 Duet Terminal" section.

  • Page 146: Hardware Problems

    Display screen is blank Ensure that the power cable is firmly connected to the power port on the Duet base and the wall jack. If the display is still blank, contact the Moneris Merchant Service Centre for assistance. Display lighting is too The contrast setting is too high or too low.
  • Page 147 Use a Head Cleaning Card to clean the card reader (a.k.a. the magnetic stripe reader or MSR). Contact the Moneris Merchant Service Centre if you need Head Cleaning Cards. If the card reader still won't read cards, contact the Moneris Merchant Service Centre for assistance. Nothing is possible on the Contact the Moneris Merchant Service Centre for assistance.

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