Moneris iWL220 Manual
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Moneris iWL220 Manual

Use this handheld, all-in-one terminal
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Download this manual See also: Reference Manual, Operating Manual
Using
Your
Terminal
Moneris
iWL220
®
Short-Range Mobile
(06/15)

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Summary of Contents for Moneris iWL220

  • Page 1 Using Your Terminal Moneris iWL220 ® Short-Range Mobile (06/15)

  • Page 2: Table Of Contents

    Contents Moneris iWL220 Short-Range Mobile ... . . Wireless communication and the base ... Battery use ........

  • Page 3: Moneris Iwl220 Short-Range Mobile

    Moneris iWL220 Short-Range Mobile Use this handheld, all-in-one terminal to process Terminal keys transactions at the point of sale (POS). Function keys When prompted, you (and sometimes your customer) • Move through the menu items on the display. will key in information on the terminal. If your •...

  • Page 4: Wireless Communication And The Base

    The iWL220 base Appears (top right corner) on the following screens: MAIN MENU, REPORT FUNCS, ADMIN FUNCS, and CONFIG FUNCS. Stand-By mode The iWL220 base functions as a communications base and/or a charge base. The terminal goes into Stand-By mode (i.e., the white backlight turns off) when it has not been used for a IMPORTANT: To confirm that a base is powered, dock set time period and is not on a base.

  • Page 5: Card Entry Options

    Card entry options Insert: Chip cards Wave/Tap: Contactless cards 1. “SWIPE OR INSERT 1. “SWIPE/INSERT/TAP CARD” or CARD” displays on “SWIPE/INSERT/TAP the terminal. CARD” displays on the 2. The customer taps terminal. their card over the 2. Either you or the display screen where customer inserts the...

  • Page 6: Transactions

    Transactions Using your terminal All instructions in this guide begin at the READY Purchase [100] screen. To access the READY screen from any other Credit or debit purchase of goods or services. screen, press the red key repeatedly until the 1.
  • Page 7 Pre-Authorization [102] Advice List [109] Authorization if the final Purchase amount is Completes or cancels a Pre-Auth from a list. unknown (e.g. hotel or car rental). Note: The Advice List (P-A ADVICE LST) option will 1. If PRE-AUTH is the default, key in a Pre-Auth amount.
  • Page 8 CARD ENTER LAST Key in the last four digits of the card UPDATE POINTS Refer to the Moneris iWL220 Using Your 4 DIGITS TO LOYALTY CARD? Terminal for Loyalty guide. number, and press the green key.
  • Page 9 Merchant prompts: Cheque Authorizations Merchant prompts: Advices/Force Posts This table lists in order of appearance the prompts This table lists in order of appearance the prompts (and the action to take for each) for this transaction. (and the actions to take for each) that you might see on the terminal during an Advice or Force Post.
  • Page 10 (see page 19). ######### PURCHASE Presses the green key to confirm USE LOYALTY INFO Refer to the Moneris iWL220 Using Your $#.##-OK? the displayed amount. FROM PRE-AUTH? Terminal for Loyalty guide. ENTER TIP OR To select the preset %: Presses the PRESS OK key (AA%).

  • Page 11: Receipts

    Receipts Customer prompt Customer action(s) SELECT TIP To select the highlighted preset %: 1 - AA% = $0.00 Presses the green key. Signing credit card receipts 2 - AA% = $0.00 • To select a different pre-set %: Scrolls 3 - AA% = $0.00 to the desired % and presses the green Merchant copy 4 - OTHER...
  • Page 12 Signatureless transactions (credit cards) Partial Approval Receipt A customer signature is not required for swiped or tapped credit Purchase transactions if the total is at or below the maximum Signatureless Dollar Value (SDV). Receipts may not be printed for signatureless transactions.

  • Page 13: Reporting

    When “PRINT OR DISPLAY?” appears, press the Prints a list of transaction type totals by card type key (DISPLAY), scroll to the transaction, and press for the current batch from the Moneris Host. Grand the green key. Then press the key (REPRINT).
  • Page 14 Balance Inquiry Report [94] 4. To print the report by date, press the key (DATE). To print the report by batch, press the key (BATCH). Prints the number of balance inquiries by card type for the current batch. A grand total of inquiries is 5.

  • Page 15: Administrative Transactions

    Clerk IDs. Re-Initialization [01] “PRINT DATE OR BATCH?” appears. The Moneris Merchant Service Centre may ask you to 3. Press the key (BATCH) to print the report by re-initialize your terminal if changes have been made Batch.

  • Page 16: Troubleshooting

    If the problem is still not resolved, call us If your merchant account is set up for System Close toll free at 1-866-319-7450. settlement, Moneris automatically closes your batch for you at the end of each day. You must verify Error message Solution transaction totals on a daily basis.
  • Page 17 The battery charge is too low. Dock the BY CARD transaction. DOCK TERMINAL terminal on a base. 1. Retrieve the iWL220 and remove the NO LINE Check that all dial cables are connected chip card. DETECTED to the communications base and 2.
  • Page 18 The terminal is powered off. Press the screen is blank. green key. If power is not restored, dock the terminal on a powered base. If this does not work, call the Moneris Merchant Service Centre. HOST If the terminal is configured for dial: CONNECTION 1.
  • Page 19 Problem Solution The Wireless 1. Ensure that the terminal is close Signal Status enough to its communications icon (signal base (refer to the Moneris strength Base Location Checklist at ________________________________________________ indicator bars) moneris.com/installation). is not visible 2. If this does not work, dock the...
  • Page 20 ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ _______________________________________________ _______________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ _______________________________________________ _______________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________...
  • Page 21 Neither Moneris or any of its affiliates nor any of our or their respective licensors, licensees, service providers or suppliers warrant...

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