Troubleshooting - iBike Gen III Operating Instructions Manual

TROUBLESHOOTING

Problem: The iBike screen is blank even when I click the buttons
Possible causes:
1) The iBike battery is weak or dead.
2) The CR2032 battery is installed improperly (the battery is correctly installed
when you can see the + sign).
3) The battery cover is not closed properly.
4) A firmware update has been interrupted during loading and has "frozen" the
iBike. Contact us at
Problem: I use a wired mount but get a "WLS FAIL" message
Possible causes:
1) Your iBike is looking for a wireless mount. Perform a "Scan" process to
eliminate this problem.
Problem: The iBike screen doesn't show bike speed
Possible causes:
1) The iBike is not completely twisted on to the handlebar/stem mount.
2) The spoke magnet is not properly positioned. The spoke magnet must pass by
the vertical notch of the sensor, no more than 1-2 coin widths from the sensor.
3) The batteries have been removed from a wireless sensor (2007-2010 speed and
cadence sensors). Perform a wireless Scan.
4) The wireless mount battery is dead or is not installed. Replace the battery in the
wireless mount.
5) The wheel pickup sensor is not properly mounted. See Mount Installation
instructions.
6) Sensor is defective. Email or call iBike technical support for assistance.
7) Tire circumference has been set to zero in the Setup screen. Set tire
circumference properly.
Problem: Power readings seem to be "off" for the entire ride
Possible causes:
1) FAST START sequence has not been done. See instructions to correct.
2) Calibration ride was not performed.
3) Wind offset was not zeroed prior to the ride. See instructions to correct.
4) iBike or wireless mount battery is weak. Battery voltage must be 275 or above.
Replace BOTH batteries.
5) iBike handlebar mount rotates on handlebars. Tighten mount: see instructions to
correct, then recalibrate. Make sure to use double-sided stickies!
6) Wind sensor has obstructed access to wind (hands, cables, etc.). See
instructions to correct.
7) Rider and/or bike data (weight, tire circumference, etc.) has been entered
improperly in the set-up screens. Check set-up screens.
8) Coast Downs were done improperly. Go to the USER sequence and perform the
"EST AERO" procedure.
Problem: Power readings seem to be "off" for first five minutes only, then
become "normal"
Possible causes:
1) Tilt calibration was not performed. See instructions to correct.
2) Calibration Ride was not performed. See instructions to correct
technicalsupport@velocomp.com
Copyright Velocomp LLP 2005-2011
to diagnose.
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