Xerox AltaLink C81 Series User Manual page 300

Troubleshooting
Probable Causes
Envelopes are loaded incorrectly in tray 5.
Envelopes are loaded incorrectly in the envelope tray.
P P a a p p e e r r J J a a m m M M e e s s s s a a g g e e S S t t a a y y s s O O n n
Probable Causes
Some paper remains jammed in the printer.
One of the printer doors is open.
Note: Check for, and remove, torn pieces of paper in the paper path.
300 Xerox ® AltaLink
User Guide
® C81XX Series Color Multifunction Printer
Solutions
To load envelopes in tray 5:
• For envelopes with the flap on a long edge, load
envelopes face down with the flaps closed, and
the flaps toward the right.
• For envelopes with a self-seal flap on a short
edge, load envelopes face down with the flaps
closed, and the flaps toward the right.
• For envelopes with a non-adhesive flap on a short
edge, load envelopes face down with the flaps
open, and the flaps toward the left.
• Load C4 and custom-size envelopes longer than
320 mm (12.6 in.) short-edge feed, with the flaps
closed, and the flaps toward the right. For custom-
size envelopes, define a custom size on the
control panel.
To load the envelope tray:
• For envelopes with the flap on a long edge, load
envelopes face up, with the flaps closed, and the
flaps on the left side of the tray.
• For 6 3/4 envelopes, and short-edge feed custom
envelope sizes, load envelopes with the flaps
closed, and the flaps toward the front.
Solutions
Recheck the media path and make sure that you
have removed all of the jammed paper.
Check the doors on the printer. Close any door that is
open.