Troubleshooting; Receipt Paper Is Jammed; Card Reader Does Not Work Properly (Cards Are Not Read); Terminal Does Not Work Properly - Ingenico iCT250 Quick Reference Manual

21 – Troubleshooting

Receipt Paper is Jammed

To avoid paper jams:
Tear the receipt by pulling the paper forward.
•
Press [Correction] for two (2) seconds to advance paper.
•
To clear a paper jam:
Remove the paper roll and reinsert it.
•

Card Reader Does Not Work Properly (Cards are Not Read)

1. When sliding the card through the reader, make sure the magnetic
stripe on the card is facing the iCT250 CounterTop Contactless
display screen.
2. Swipe the card at a faster or slower steady speed.
3. Swipe the card in the other direction.
4. Inspect the magnetic stripe on the card to make sure it is not
scratched or badly worn. To determine if the problem is with the
card, ask the customer for another card or try swiping the card on
another terminal.

Terminal Does Not Work Properly

1. Make sure the power cable connector is fully inserted into the back
of the terminal
2. To restart the terminal, unplug the power cable and then plug it
back in or press [Correction] key and [.,#*] at the same time
3. Plug the terminal into another electrical outlet to see if it is an
electrical problem
4. If you have another working terminal, swap the terminals to
determine if the problem is with the terminal, cable, or power outlet
NOTE:
Changes or modifications to this terminal not
expressly approved by Global Payments could void
the user's authority to operate the equipment.

Receipt is Blank

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