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Crestron STX-1700CXPW
Problem Solving
Operations Guide – DOC. 6249A
Wall Mount 2-Way RF Wireless Touchpanel
Troubleshooting
The table below and on the next page provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron customer
service representative.
NOTE: To minimize system diagnostics and troubleshooting, Crestron recommends
defining the touchpanel as a wired unit in SIMPL Windows, then test functionality as
a wired network device prior to testing the TPS-RFGWX transceiver operations.
This will help in determining whether there is a programming problem, an RF setting
conflict, or RF interference in the environment.
NOTE: The diagram shown on page 27 is a typical "wired" hookup.
STX-1700CXPW Troubleshooting
POSSIBLE
TROUBLE
Touchpanel does not
No power to the
function.
touchpanel.
Touchpanel is not
communicating to the
control system.
Touchpanel does not
Touchpanel not
report as Cresnet
making connection.
device to control
system when mounted
in DA-1700CW.
Project cannot be
Touchpanel is not
uploaded to
powered up.
touchpanel.
Communications
error between PC
and control system.
Incorrect Net ID
setting.
Problem with cable
between control
system and
touchpanel.
Wrong screens appear
Wrong screens
on touchpanel.
uploaded.
Active area does not
Touchpanel is
coincide with button on
incorrectly calibrated.
screen.
* You can also use the caltouch command in Viewport to access the Calibration option.
(continued on next page)
Wall Mount 2-Way RF Wireless Touchpanel: STX-1700CXPW • 33
CORRECTIVE ACTION
CAUSE(S)
Confirm that battery pack is installed or
external adapter is connected.
Poll the network (F4 in Viewport, VT Pro-e or
SIMPL Windows) to verify communication.
Check that rubber feet on bottom of touchpanel
are mounted correctly.
Touch the touchpanel to display a screen.
Verify that the panel has power supplied to it,
either battery or power pack.
Verify upload preferences is set to the COM
port being used to communicate to the control
system.
Verify that panel Net ID matches the Net ID
specified during upload. Refer to "Select
Interface Menu."
Check the cable for damage or bad
connections.
Upload correct screens. Refer to "Uploading a
VT Pro-e Project".
Remove power and then reapply power while
holding finger to touchscreen (for about five
seconds). The Main Menu appears. Select
Touch Screen Calibration. The Calibration
Menu appears. Select Perform Calibration
and follow prompts. *
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