Problem Solving; Troubleshooting - Crestron TPMC-4XG Operation Manual

Isys i/O™ Handheld WiFi Touchpanel

Problem Solving

32 • Isys i/O™ Handheld WiFi Touchpanel: TPMC-4XG

Troubleshooting

The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
TPMC-4XG Troubleshooting
TROUBLE POSSIBLE CAUSE(S)
Touchpanel does On/Off switch in battery
not turn on. compartment is not fully
in the On position.
Battery was not charged
or is discharged
Cannot upload VT TPMC-4XG is off or in
Pro-e project or suspend mode or has
firmware from no power.
Toolbox via Wi-Fi.
No WAPs
defined/selected on the
TPMC-4XG.
No IP address
configured/obtained on
the TPMC-4XG.
TPMC-4XG is out of
range or has poor
access to the WAPs.
TPMC-4XG does No WAPS
not show defined/selected on the
feedback and/or TPMC-4XG.
does not control
any devices.
(Continued on following page)
Crestron TPMC-4XG
CORRECTIVE ACTION
Verify On/Off switch in battery
compartment is fully in the On
position.
NOTE: If TPMC-4XG
behaves erratically, check
that On/Off switch in battery
compartment is fully in the On
position.
Place the TPMC-4XG on the
docking station and charge
the battery using the provided
power supply.
Verify the TPMC-4XG has
power and is on or in standby
mode.
Refer to "WiFi Access Point"
which starts on page 17 to
define/select WAPs.
Refer to "IP Config" on page
16 to define IP addresses. If
the TPMC-4XG is set up to
use DHCP, you can use the
"IP Config" window's IP
Address tab to verify the IP
address provided. If the
number is invalid for your
subnet or no number is
present, verify the DHCP
server is working properly.
The TPMC-4XG is out of
range of the WAP or is
experiencing interference.
Refer to the WAP
documentation for
instructions on setting up a
wireless network with
minimum interference and no
dead spots.
Refer to "WiFi Access Point"
which starts on page 17 to
define/select WAPs.
Operations Guide – DOC. 6655B