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Troubleshooting
AnywhereUSB Manager client ID is not unique
During the
initial installation
client ID. When you launch the Manager for the first time and log in, the Manager creates a secure
identity certificate that is associated with the client ID. This certificate is used to validate your account
with the Hub.
Stand-alone: If you installed the Manager as a stand-alone, the client ID and the certificate
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identify the user's login credentials on the computer.
Service: If you installed the Manager as a service, the client ID and the certificate identify the
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computer.
Note
See
Client ID
Hub to create a connection.
In some cases, multiple computers may inadvertently be used by multiple users that have the same
client ID. When this occurs, and computers with the same client ID attempt to connect with the same
Hub, the first computer to associate itself with the Hub will be able to connect to the Hub.
Subsequent computers with the same client ID will not be able to connect to that Hub.
You can fix this issue by changing the client ID of your computer to a unique client ID. See
client
ID.
No remote Hubs found
When the host computer is unable to discover any AnywhereUSB devices on the network, no Hubs are
displayed in the AnywhereUSB Manager.
Firewall software blocks the port used for Hub discovery
When firewall software blocks the port used for Hub discovery, try the following:
For firewall software, either disable it or add an exception for the port (UDP port 5353).
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Check for a link light on the Ethernet port. If the link light is not lit, connect all of the Hubs to
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switches using network cables.
Verify that the Autofind Hubs option is selected in the Preferences dialog in the
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AnywhereUSB Manager. Start the Manager and choose File > Preferences to open the dialog.
Connect the Hub directly to the host computer.
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Some anti-virus software might block the connection. You can either temporarily disable it or
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add an exception for the AnywhereUSB Manager executable.
If the Hub is across a switch or router that does not forward Bonjour traffic, the
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AnywhereUSB Manager will not be able to discover the Hub. In this case, add the Hub to the
known Hubs list. See
The firewall or router may block access to the AnywhereUSB port, which by default is TCP port
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18574. If the Hub can be discovered but the connection fails (the state of the connection is
"Unable to connect"), you may need to reopen the AnywhereUSB port.
Hide a group in the AnywhereUSB Manager
Any group that has ports assigned to it displays in the AnywhereUSB Manager, even if no USB
devices are connected to a port. If you don't want groups with unused ports to display in the
AnywhereUSB® Plus User Guide
of the Anywhere USB Manager, you are required to assign a unique
for more information about how the client ID is used by your computer and the
Manage the list of known
AnywhereUSB Manager client ID is not unique
Hubs.
Change the
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