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Summary of Contents for Digi CM
- Page 1 Digi CM and Passport Troubleshooting Guide...
- Page 2 Information in this document is subject to change without notice and does not represent a commitment on the part of Digi International. Digi provides this document “as is,” without warranty of any kind, expressed or implied, including, but not limited to, the implied warranties of fitness or merchantability for a particular purpose.
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Page 3: Table Of Contents
Contents Introduction to Digi CM and Passport Troubleshooting Guide Log in to the web interface on the device Failure to Boot (Corruption) Device fails to boot and the READY LED is not illuminated Configuration data destroyed or corrupt Network communication issues No network connectivity... - Page 4 Authentication configuration Web server authentication Port Access menu authentication Direct serial port authentication Command Line (CLI) authentication Security scan vulnerabilities Digi CM change and feature requests Digi CM and Passport Troubleshooting Guide...
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Page 5: Introduction To Digi Cm And Passport Troubleshooting Guide
Password: The unique, default password is printed on the device label. If a password is not printed on the label, the password is dbps. If neither password works, the password may have been updated. Contact your system administrator. 5. Click Sign in. Digi CM and Passport Troubleshooting Guide... -
Page 6: Failure To Boot (Corruption)
If the Digi CM or Passport units still fail to boot up, perform the recovery procedure. 1. Connect the console port on the rear panel of the Digi unit to a serial port on a workstation. Use an Ethernet cable with a DB-9 adapter (one is shipped with the product and labeled as console). -
Page 7: Configuration Data Destroyed Or Corrupt
If the configuration data is destroyed or corrupted, the Digi console server automatically restores a corrupted configuration file system to the factory default settings. However, if the Digi unit fails to boot in spite of being reset to the factory default settings, the firmware can be restored by using the Boot Loader program. - Page 8 To use the Boot Loader program to flash new firmware, do the following: 1. Connect the console port on the rear panel of the Digi unit to a serial port on a workstation. Use an Ethernet cable with a DB-9 adapter.
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Page 9: Network Communication Issues
1. Check the LED activity for the Ethernet port. There should be a solid green for the 100Mbps LED and flashing green for the Link/Act LED. 2. Make sure you are not behind a firewall or running any third party firewall software on your PC. Digi CM and Passport Troubleshooting Guide... - Page 10 At the prompt, type: configmenu d. In the Configuration menu, select menu item 1: Network configuration. e. Select menu item 1: IP configuration. f. Configure the network settings as appropriate for the local network. Digi CM and Passport Troubleshooting Guide...
- Page 11 Network communication issues No network connectivity g. Save and apply the settings from the main menu. h. If it is still not possible to ping the unit, please refer to the factory reset procedure. Digi CM and Passport Troubleshooting Guide...
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Page 12: Serial Port Communication Issues
Serial port communication issues Cable pinouts for connecting to Cisco/Sun RJ45 console ports Cable pinouts for connecting DB9 and DB25 consoles and modems Kill serial port connection Reset a serial port Serial loopback testing Digi CM and Passport Troubleshooting Guide... -
Page 13: Cable Pinouts For Connecting To Cisco/Sun Rj45 Console Ports
Common examples of DTE devices are PCs, dumb terminals and printers. Data Communication Equipment (DCE) devices use straight through cabling . Common examples of DCE devices are modems and UPS equipment. DB-9 female console (DTE device) adapter Digi 8-pack reorder PN 76000671 RJ-45 Signal DB-9F Signal Digi CM and Passport Troubleshooting Guide... -
Page 14: Female Console (Dte Device) Adapter
Digi 8-pack reorder PN 76000673 RJ-45 Signal DB-9F Signal Connected to Connected to Connected to Connected to Connected to Connected to Connected to Connected to DB-9 male console (DCE device) adapter Digi 8-pack reorder PN 76000702 Digi CM and Passport Troubleshooting Guide... -
Page 15: Male Console (Dce Device) Adapter
In the event there is a stuck process on a port, killing the process may release the port for connection. Log in to the web interface on the device 2. In the web interface, select Serial port > Connection. Digi CM and Passport Troubleshooting Guide... - Page 16 Click the desired port number. b. Click Port User Management. The Serial port users logged on list dialog appears. 4. Click the selection box in the box for the connection. 5. Click Kill. Kill connection for Digi Passport Digi CM and Passport Troubleshooting Guide...
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Page 17: Reset A Serial Port
Reset a serial port Kill connection for Digi CM Reset a serial port Reset a Digi CM serial port You can reset a serial port from the web interface or the command prompt. Web interface Log in to the web interface on the device. -
Page 18: Reset A Digi Passport Serial Port
You can reset a serial port from the web interface or the command prompt. Web interface Log in to the web interface on the device. 2. Select Serial port > Configuration. 3. Select the port number. 4. Click Port Management. 5. Click Reset. Digi CM and Passport Troubleshooting Guide... -
Page 19: Serial Loopback Testing
1. Insert the loopback plug (shipped with the product) into the applicable port. RJ-45 Loopback Plug pinout 1 CTS 8 RTS 2 DSR and DCD 7 DTR 3 RxD 6 TxD 4 GND 4 GND Log in to the web interface on the device. Digi CM and Passport Troubleshooting Guide... - Page 20 Protocol: Telnet 4. From a Microsoft Windows CMD line, Unix/Linux prompt, or terminal emulator software, such as PuTTY or HyperTerminal, telnet to the IP address and the listening port number of the Digi CM unit. For example: C:\> telnet 192.168.0.2 7001 5.
- Page 21 To disconnect from the port, issue the telnet escape sequence: <Ctrl> ]. Enter quit at the telnet prompt. 7. Loopback testing failure typically points to a hardware issue with the serial port. Contact Digi Technical Support for possible product repair arrangements.
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Page 22: Java Support
Java Support Some pages within the web UI of the Digi CM and Digi Passport use Java, most notably, the Serial port connection page. The following outlines web browser compatibility and resolving Java errors. Chrome Chrome version 45 and above no longer supports Java. If Java is required, it is suggested a different web browser is used such as Internet Explorer or Firefox. -
Page 23: Inactivity Timeouts
Inactivity timeouts Configuring inactivity timeouts will timeout stale connections which can block new connection attempts. The following outlines the configuration for various inactivity timeout settings on the Digi Passport/Digi CM units. Web server inactivity timeout You can configure the inactivity timer for the web server. -
Page 24: Port Access Menu Inactivity Timeout
Log in to the web interface on the device. 2. Select Serial port > Configuration. The Port access menu configuration page appears. 3. In the Port access menu inactivity timeout field, configure the time limit for Port Access menu inactivity. Digi CM and Passport Troubleshooting Guide... -
Page 25: Cli Configuration Menu Inactivity Timeout (Digi Passport Only)
Inactivity timeouts CLI Configuration Menu inactivity timeout (Digi Passport ONLY) CLI Configuration Menu inactivity timeout (Digi Passport ONLY) You can configure the inactivity timer for the command line interface configuration menu. Log in to the web interface on the device. -
Page 26: Web Server Authentication
3. In the Authentication methd field, select the desired option. Port Access menu authentication Log in to the web interface on the device. 2. Select Serial port > Configuration. The Port access menu configuration page appears. Digi CM and Passport Troubleshooting Guide... -
Page 27: Direct Serial Port Authentication
Direct serial port authentication Log in to the web interface on the device. 2. Select Serial port > Configuration. The Web server configuration page appears. 3. Select the port number. 4. Expand the Authentication section. Digi CM and Passport Troubleshooting Guide... -
Page 28: Command Line (Cli) Authentication
Command Line (CLI) authentication Log in to the web interface on the device. 2. Select System administration > CLI configuration. The CLI configuration page appears. 3. In the Authentication method field, select the desired option. Digi CM and Passport Troubleshooting Guide... - Page 29 Security scan vulnerabilities Please report any security scan vulnerabilities to Digi Technical Support. It is recommended that the CVE number and the scanning software used are provided to Digi. Digi CM and Passport Troubleshooting Guide...
- Page 30 Digi CM change and feature requests Due to limited space being available on the Digi CM, no new enhancements are planned. There is however, a Digi CM Utility pack, which contains cron, fuser, netstat, Kerberos, pppd, clustering utilities and all network PC Card drivers which can obtained here: Digi CM Utility pack.
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