Anywhereusb Manager Client Id Is Not Unique; No Remote Hubs Found; Hide A Group In The Anywhereusb Manager - Digi AnywhereUSB Plus Series User Manual

Troubleshooting
AnywhereUSB Manager client ID is not unique
When you install the
must be unique.
Note See Client ID
to create a connection.
In some cases, multiple computers may inadvertently be used by the same client ID. When this occurs,
and computers with the same client ID attempt to connect with the same Hub, the first computer to
associate itself with the Hub will be able to connect to the Hub. Subsequent computers will not be
able to connect to that Hub.
You can fix this issue by changing the client ID of your computer to a unique client ID. See
client ID.

No remote Hubs found

When the host computer is unable to discover any AnywhereUSB® Plus devices on the network, no
Hubs are displayed in the AnywhereUSB Manager.
Firewall software blocks the port used for Hub discovery
When firewall software blocks the port used for Hub discovery, try the following:
For firewall software, either disable it or add an exception for the port (UDP port 5353).
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Check for a link light on the Ethernet port. If the link light is not lit, connect all of the Hubs to
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switches using network cables.
Connect the Hub directly to the host computer.
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Some anti-virus software might block the connection. You can either temporarily disable it or
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add an exception for the AnywhereUSB Manager executable.
If the Hub is across a switch or router that does not forward Bonjour traffic, the
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AnywhereUSB Manager will not be able to discover the Hub. In this case, add the Hub to the
known Hubs list. See
The firewall or router may block access to the AnywhereUSB port, which by default is TCP port
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18574. If the Hub can be discovered but the connection fails (the state of the connection is
"Unable to connect"), you may need to reopen the AnywhereUSB port.

Hide a group in the AnywhereUSB Manager

Any group that has ports assigned to it displays in the AnywhereUSB Manager, even if no USB devices
are connected to a port. If you don't want groups with unused ports to display in the AnywhereUSB
Manager, you can reassign all of the ports in a group to a different group. Once the group does not
have any ports assigned to it, that group will not display.
1. Open the web UI
2. Click AnywhereUSB from the Configuration section. The AnywhereUSB Configuration page
appears.
3. Locate the group that has the unused ports.
AnywhereUSB® Plus User Guide
AnywhereUSB Manager, you must assign a client ID to your computer, which
for more information about how the client ID is used by your computer and the Hub
Manage the list of known
from your selected Hub.
AnywhereUSB Manager client ID is not unique
Hubs.
Change the
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