Appendix B Troubleshooting; Sequencer Alarms And Events - Thermo Scientific Ion GeneStudio S5 User Manual

B

Sequencer alarms and events

Observation
Red "Alarms" and/or "Events" message in Main
Menu
Ion GeneStudio S5
42
Troubleshooting
Possible cause
• Available Press the red Alarms icon to see
software detailed messages.
updates were
• If a message states "Newer
detected.
• Connectivity
issues were
detected.
• Instrument did
not detect
required files
or hardware
• If a message states "No
• For any other messages:
• If the red "Alarms" and/or "Events"
Ion GeneStudio S5 Instrument User Guide
Recommended action
Software Available":
IMPORTANT!
After updates are
installed, the instrument must be
restarted.
a. In the main menu, press
Settings4Check for Updates.
b. Select the Released Updates
checkbox, then press Update.
c. When installation is complete,
follow the onscreen prompts
to restart the instrument.
Note: In some cases, the
instrument restarts
automatically after software
installation.
Connectivity to Torrent Server", "No
Connectivity to ftp server", or
"Network Manager not connected",
disconnect and re-connect the
ethernet cable, confirm that the
router is operational, and verify
that the network is up and running.
a. Power off the instrument: On
the home screen, press
Settings4System Tools4Shut
Down4Shut Down.
b. Wait 30 seconds, then press
the button on the side of the
instrument to power on the
instrument.
message still appears in the main
menu, contact Technical Support.