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12.2
Troubleshooting
Network printing
If network printing cannot be performed, check for the following.
Problem
1
Did the machine re-
ceive the print job?
2
Is there a response from
pinging sent from the
computer to the control-
ler?
Scan to E-mail
Problem
Transmission is not
possible.
Cause
Yes
A machine error (out of paper,
out of toner, etc.) occurred.
No
The data has not been re-
ceived.
Yes
The print destination port set-
ting is incorrect.
The computer is temporarily
malfunctioning.
The printer driver is not in-
stalled correctly.
No
The machine is temporarily
malfunctioning.
The network cable is discon-
nected or the relay device is
faulty.
The IP address and/or subnet
mask is incorrectly specified.
Cause
The connections are incorrect.
The settings necessary for the
device are not registered.
The LAN cable is damaged.
Remedy
Check the machine status and
correct the error.
Continue with 2.
Specify the correct port.
Restart the computer.
Follow the procedure to cor-
rectly uninstall, then re-install
the printer driver.
Restart the machine.
Correctly connect the cable, or
restart or replace the relay de-
vice.
Specify the correct IP address
and subnet mask.
Remedy
Check the indicators on the
hub and check the connec-
tions.
Specify the necessary network
settings.
Replace the LAN cable.
Page refer-
ence
—
p. 7-1
—
12-3
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Table of Contents
Troubleshooting
