Ssh; Capturing The Phone Screen - AudioCodes 400HD Series User's And Administrator's Manual

CHAPTER 9 Troubleshooting
scp -r admin@host_IP:/sdcard/logs/ .
■
Following are the relevant logs (version and ID may be different to those shown here):
✔
dmesg.log
✔
dumpstate-TEAMS_1.3.16-undated.txt
✔
dumpstate_log-undated-2569.txt
✔
logcat.log

SSH

After Administrator sign-in for which you need to know the administrator username and
password admin and 1234 are the defaults), the phone is accessed by default via Secure Shell
(SSH) cryptographic network protocol.
SSH access allows network administrators more debugging capabilities. For example:
■
Pulling files from the phone sdcard (using the curl command)
■
Capturing the phone screen (see Capturing the Phone Screen below for more information)
■
Running the tcpdump tool (see Running the tcpdump Tool on the next page for more
information)
Using SSH, network administrators can also:
■
Activate DSP recording (see Activating DSP Recording on the next page for more
information)
■
Get the phone's IP address (see Getting the Phone IP Address on page 79 for more
information)
■
Get version information (see Getting Information about Phones on page 79 for more
information)
■
Install the Teams apk (or any other apk) (see
using SSH on page 80 for more information)

Capturing the Phone Screen

This feature allows network administrators to effectively collaborate to debug issues.
➢ To capture the phone screen:
1.
Access the phone via SSH
2. Run a TFTP client on your PC
3. Set the phone to the screen to capture
4. Run the commands:
C470HD | Users & Administrator's Manual
Installing the Teams APK (or Any Other APK)
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