Troubleshooting; Network Administrators; Collecting Logs - AudioCodes 400HD Series User's And Administrator's Manual

CHAPTER 9 Troubleshooting
9

Troubleshooting

Users
Read the following if an issue with your phone occurs. Contact your network administrator if
necessary. Network administrators can also use this documentation as reference.
Symptom
Phone is off
(no screen
displays and
LEDs)
Phone is not
ringing
Touch
screen
display is
poor
Headset has
no audio

Network Administrators

Network administrators can troubleshoot telephony issues in their networks using the
following as reference.

Collecting Logs

Device diagnostics (Logcat) can be collected using the Microsoft Admin Portal. For support
purposes, general logs can be collected also using the Microsoft Admin Portal. The logs can
help debug Teams application issues and also for issues related to the device.
Table 9-1: Troubleshooting
Problem
■
Phone is not Make sure the AC/DC power adapter is attached
receiving firmly to the DC input on the rear of the phone.
power
■
Make sure the AC/DC power adapter is plugged into
the electrical outlet.
■
Make sure the electrical outlet is functional.
■
If using Power over Ethernet (PoE), contact your
network administrator to check that the switch is
powering the phone.
■
Ring volume is Increase the volume (see Adjusting Ring Volume on
set too low
page 56 )
■
Touch screen
Adjust the phone's screen brightness
settings
■
Headset not Make sure your headset is securely plugged into the
connected headset port located on the side of the phone.
properly
■
Make sure the headset volume level is adjusted
adequately (see Adjusting Headset Volume on
page 57 ).
C470HD | Users & Administrator's Manual
Corrective Procedure
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