CHAPTER 9 Troubleshooting
➢ To collect logs:
1.
Reproduce the issue
2.
Access Microsoft Admin Portal and under the Devices tab click the Diagnostics icon.
Figure 9-1:
Applies to all AudioCodes phones for Microsoft Teams even though a specific model is
shown in the figures here.
3.
Click the Diagnostics icon
4.
Click Proceed ; the logs are uploaded to the server.
Microsoft Teams Admin Portal - Diagnostics
.
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