Diagnostic Data - AudioCodes 400HD Series User's And Administrator's Manual

CHAPTER 9 Troubleshooting
issues (not Teams application issues).
Diagnostics via the Microsoft Admin Portal are saved to the device sdcard and collected after
the event. Remote Logging via Syslog is different. The logs are collected in real time.
➢ To enable from the phone Remote Logging via Syslog:
1. Log in to the phone as Administrator and go back.
2. In the 'Device administration' screen, select Debugging .
3. Select Remote logging .
4. Configure the 'Remote IP address' and 'Remote port' and enable 'Remote Logging'; the
device starts sending logs to the Syslog server.
Network administrators can also enable Syslog using Secure Shell (SSH) protocol.
➢ To enable Syslog using SSH protocol, type the following command at the shell prompt:
setprop persist.ac.rl_address <syslog_server_ip>:<port>.
➢ To disable Syslog using SSH, type the following command at the shell prompt:
setprop persist.ac.rl_address ""

Diagnostic Data

Admin users who need to get logs from the device can dump the logs to the phone's Secure
Digital (SD) Card and then later collect them using Secure Copy Protocol (SCP) based on Secure
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