Getting Audio Debug Recording Logs; Collecting Media Logs (*.Blog) From The Phone - AudioCodes 400HD Series User's And Administrator's Manual
Microsoft teams application
Hide thumbs
Also See for 400HD Series:
- Administrator's manual (235 pages) ,
- User's and administrator's manual (130 pages) ,
- User manual (60 pages)
Table of Contents
Advertisement
CHAPTER 9 Troubleshooting
Getting Audio Debug Recording Logs
Network administrators can opt to get Audio Debug Recording logs from the phone screen.
The purpose of these logs is for issues related to media.
➢ To enable Audio Debug Recording logs:
1.
Log in as Administrator.
2.
Open the Settings screen and scroll down to Debug .
3.
Touch Debug and then scroll down to Debug Recording .
4.
Configure the remote IP address and port.
5.
Enable 'Voice record'.
6.
Start Wireshark on your PC to capture the Audio traffic.
Collecting Media Logs (*.blog) from the Phone
Network administrators can collect Media Logs (*.blog) from the phone.
➢ To collect Media Logs (*.blog) from the phone
1.
Access the phone via SSH.
2.
Set the phone to the screen to capture.
3.
Run the following command:
scp -r admin@hosp_
ip:/sdcard/android/data/com.microsoft.skype.teams.ipphone/cache/ .
C470HD | Users & Administrator's Manual
- 82 -
Advertisement
Table of Contents
