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Dell EMC PowerStore 1000 Installation And Service Manual

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Dell EMC PowerStore
Installation and Service Guide for PowerStore 1000,
3000, 5000, 7000, and 9000 Models
Version 2.x
June 2021
Rev. A06

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Summary of Contents for Dell EMC PowerStore 1000

  • Page 1 Dell EMC PowerStore Installation and Service Guide for PowerStore 1000, 3000, 5000, 7000, and 9000 Models Version 2.x June 2021 Rev. A06...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 - 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Additional Resources........................8 Chapter 1: Install a new base enclosure and optional expansion enclosure........9 Install a new base enclosure............................. 9 Choose where to install the base enclosure......................9 Unpack the base enclosure............................9 Install the rails in the cabinet.............................10 Install the base enclosure on the rails........................10 Cable the base enclosure appliance to switches....................11 Connect power cables..............................
  • Page 4 Remove a drive filler module............................ 30 Install a 2.5" drive.................................31 Verify the operation of an added drive........................32 Replace a power supply..............................32 Identify a faulted power supply from PowerStore Manager................33 Base enclosure power supply LEDs.........................33 Remove a power supply.............................33 Install a power supply..............................
  • Page 5 Remove the node................................ 54 Remove the top cover from the node........................56 Remove the faulted fan module..........................56 Install a new fan module............................57 Install the top cover on the node..........................58 Install the node................................59 Power up the node..............................60 Verify the operation of a replacement fan module..................... 60 Return a faulted part..............................
  • Page 6 Transfer parts from the faulted node to the replacement node..............87 Install the top cover on the node..........................88 Install the node................................88 Power up the node..............................89 Verify the operation of a replacement node......................89 Return a faulted part..............................90 Chapter 3: Expansion enclosure service procedures..............91 Add a drive in a 25-drive expansion enclosure......................
  • Page 7 Power off a PowerStore X model node........................ 113 Powering on procedures for PowerStore node......................114 Power on a PowerStore T model node using a service script................. 114 Power on a PowerStore T model node by reseating the node................114 Power on a PowerStore X model node using a service script.................114 Power on a PowerStore X model node by reseating the node...............

  • Page 8: Additional Resources

    Support, product, and licensing information can be obtained as follows: ● Product information For product and feature documentation or release notes, go to the PowerStore Documentation page at https:// www.dell.com/powerstoredocs. ● Troubleshooting For information about products, software updates, licensing, and service, go to https://www.dell.com/support and locate the appropriate product support page.

  • Page 9: Chapter 1: Install A New Base Enclosure And Optional Expansion Enclosure

    Install a new base enclosure and optional expansion enclosure Follow these procedures to add a new base enclosure and an optional 25-drive expansion enclosure to the system. For a detailed overview of these components, see the PowerStore Hardware Information Guide. NOTE: Review the information in Safety precautions for handling replaceable units...

  • Page 10: Install The Rails In The Cabinet

    ● Power cords ● SAS cable ● SAS cable label sheet ● Bezel Install the rails in the cabinet This task describes the procedure to install one rail. After installing one rail, repeat the procedure for the other rail. The procedure is the same for both the left and right rail.

  • Page 11: Cable The Base Enclosure Appliance To Switches

    Figure 2. Installing the system in the enclosure Cable the base enclosure appliance to switches For switch cabling information, refer to the PowerStore Networking Guide for PowerStore T Models or PowerStore Networking Guide for PowerStore X Models. NOTE: Do not connect the power cables until you have completed network configuration. Connect power cables Prerequisites If you are also installing an expansion enclosure, wait to power up the base enclosure until after you have powered up the...

  • Page 12: Discover Your System

    PowerStore systems come pre-installed with the latest version of PowerStore software that was available at the time of shipment. After installing the PowerStore system, Dell recommends upgrading the PowerStore software to the latest available version. Refer to the PowerStore Software Upgrade Guide for detailed instructions.

  • Page 13: Verify Shipping Package Contents

    Verify shipping package contents Confirm that you received all the equipment that is required to install the new 25-drive expansion enclosure. Verify that you received the following: Component Quantity Expansion enclosure (25- drive) Rail kit, including Snap-in rails (2) Screws (3 per rail) CL5583 Power cords (2), either Black and gray C13/C14...

  • Page 14: Removing A Filler Panel

    Removing a filler panel About this task In most cases, the front space into which you will install the enclosure is covered by a filler panel, which is attached to latch brackets. If one or more filler panels cover the space where you want to install the enclosure, remove each panel using the procedure that follows.

  • Page 15: Install The Expansion Enclosure On The Rails

    Figure 6. Installing the rails 5. Repeat for the other rail. Install the expansion enclosure on the rails Steps 1. With help from another person, lift the expansion enclosure and, from the front of the rack, slide the expansion enclosure onto the rails.

  • Page 16: Installing Drives

    Installing drives If the drives shipped separately from the enclosure, install them in the enclosure now. If the drives are already installed in the enclosure, you are ready to install the bezel. Installing a drive About this task NOTE: If you are installing multiple drives in a system that is powered up, wait at least 10 seconds before sliding the next drive into position.

  • Page 17: Cable The Base Enclosure To The Expansion Enclosure

    CL5262 Figure 9. Installing the bezel Cable the base enclosure to the expansion enclosure Follow these guidelines to cable base enclosure to an expansion enclosure. Prerequisites NOTE: If you are installing the first expansion enclosure into a running system, connect the power cables to the expansion enclosure before completing these steps.

  • Page 18: Connect Expansion Enclosure Power Cables

    Expansion enclosure 0 Node Figure 10. Cabling the base enclosure to one expansion enclosure NOTE: For additional cabling diagrams, refer to the Cable Label Worksheet. Connect expansion enclosure power cables Steps 1. Connect the power cable to the power/cooling module: Figure 11.

  • Page 19: Add A 25-Drive Expansion Enclosure

    Add a 25-drive expansion enclosure Take the following actions to add a 25-drive expansion enclosure to a running system with existing 25-drive expansion enclosures. NOTE: If this is the first expansion enclosure, refer to Install a 25-drive expansion enclosure. Summary of tasks for adding an expansion enclosure To add an expansion enclosure to a running system, complete the tasks below in the order in which they appear.

  • Page 20: Choose Where To Install The Expansion Enclosure

    Component Quantity Bezel for expansion enclosure (with key) Mini-SAS HD cables (1 m or 2 m copper) to loop back the last expansion enclosure to the node Choose where to install the expansion enclosure Before installing the new expansion enclosure, you should determine the placement of the new expansion enclosure within the rack.

  • Page 21: Install The Rails In The Cabinet

    Install the rails in the cabinet This task describes the procedure to install one rail. After installing one rail, repeat the procedure for the other rail. The procedure is the same for both the left and right rail. You can install the rails into either a square or round hole rack. Steps 1.

  • Page 22: Installing Drives

    Figure 14. Securing the system in the rack 3. If securing the system for shipment in the rack or in other unstable environments, locate the hard mount captive screw under each latch and tighten using a #2 Phillips screwdriver. Installing drives If the drives shipped separately from the enclosure, install them in the enclosure now.

  • Page 23: Installing The Front Bezel

    Figure 15. Installing a drive The activity light flashes to indicate that the spin-up sequence has begun. Installing the front bezel Prerequisites CAUTION: If the protective plastic strip is present on the front of the bezel, it must be removed before placing the system into operation.

  • Page 24: Connect Expansion Enclosure Power Cables

    Connect expansion enclosure power cables Steps 1. Connect the power cable to the power/cooling module: Figure 17. Attaching power cable 2. Attach the retention bail (strain relief) to the base of the power cable. The retention bail prevents the power cable from pulling out of the connection. Cable the base enclosure to the new expansion enclosure Follow these guidelines to cable the base enclosure in a running system to a new expansion enclosure.
  • Page 25 Expansion enclosure 1 Expansion enclosure 0 Node Figure 18. Cabling the base enclosure to two expansion enclosures Install a new base enclosure and optional expansion enclosure...
  • Page 26 Expansion enclosure 2 Expansion enclosure 1 Expansion enclosure 0 Node Figure 19. Cabling the base enclosure to three expansion enclosures NOTE: For additional cabling diagrams, refer to the Cable Label Worksheet. Install a new base enclosure and optional expansion enclosure...

  • Page 27: Chapter 2: Base Enclosure Service Procedures

    Base enclosure service procedures The base enclosure contains customer-replaceable components. Follow these procedures to safely replace a failed component. NOTE: Review the information in Safety precautions for handling replaceable units on page 107 before handling replaceable parts. Topics: • Replace a faulted drive in the base enclosure •...

  • Page 28: Install A 2.5" Drive

    Figure 20. Pushing the latch cover up 3. Push down the orange button to release the latch. 4. Remove the drive from the slot. Figure 21. Removing a 2.5" drive 5. Place the drive on a static-free surface. Install a 2.5" drive About this task NOTE: If you are installing multiple drives in a system that is powered up, wait at least 10 seconds before sliding the next...

  • Page 29: Verify The Operation Of A Replacement Drive

    Figure 22. Installing a 2.5" drive 5. If you are installing an NVMe NVRAM drive, push the latch cover into place. The activity light flashes to indicate that the spin-up sequence has begun. Verify the operation of a replacement drive Steps 1.

  • Page 30: Add A New Drive To The Base Enclosure

    Steps 1. Package the faulted part in the shipping box that contained the replacement part. 2. Ship the failed part to your service provider as described in the instructions that were included with the replacement part. 3. For more information about returning customer-replaceable parts: a.

  • Page 31: Install A 2.5" Drive

    Figure 23. Removing a drive filler module Install a 2.5" drive About this task NOTE: If you are installing multiple drives in a system that is powered up, wait at least 10 seconds before sliding the next drive into position. Steps 1.

  • Page 32: Verify The Operation Of An Added Drive

    Figure 24. Installing a 2.5" drive 5. If you are installing an NVMe NVRAM drive, push the latch cover into place. The activity light flashes to indicate that the spin-up sequence has begun. Verify the operation of an added drive Steps 1.

  • Page 33: Identify A Faulted Power Supply From Powerstore Manager

    Identify a faulted power supply from PowerStore Manager Before you replace a power supply, ensure that you have identified its location within the system. Using PowerStore Manager, you can identify and locate a faulted power supply. Steps 1. From PowerStore Manager, select Hardware. 2.

  • Page 34: Install A Power Supply

    Figure 26. Removing the power cable 2. Push and hold the orange release tab to the left (to the right for the bottom power supply) and grasp the power supply by its handle. Remove the power supply by pulling it from the node. Figure 27.

  • Page 35: Verify The Operation Of A Replacement Power Supply

    Figure 28. Installing a power supply 3. Connect the power cable to the power supply and secure the cord with the retention bail at the connector. Figure 29. Inserting the power cable Verify the operation of a replacement power supply Steps 1.

  • Page 36: Replace An Embedded Module

    2. Ship the failed part to your service provider as described in the instructions that were included with the replacement part. 3. For more information about returning customer-replaceable parts: a. Open PowerStore Manager. b. Click Settings on the upper right of the screen. c.

  • Page 37: Power Down The Node

    Table 2. Embedded module LEDs (continued) Location State Description No link established. Port link Green Link up with high speed. Amber Link up with degraded speed. Link down. Node fault Amber Fault has occurred in the node or one of its components.
  • Page 38 Figure 31. Releasing the lever on the embedded module 3. Pull the release lever away from the system. The embedded module releases from the system as you pull the lever. Figure 32. Removing the embedded module from the system 4. Remove the embedded module from the slot. Base enclosure service procedures...

  • Page 39: Transfer The 4-Port Card

    Transfer the 4-port card If you are replacing the embedded module, remove the 4-port card from the old embedded module and install it into the new embedded module. Do not transfer the 4-port card while replacing a node. Remove a 4-port card Steps 1.

  • Page 40: Install An Embedded Module

    2. Align the white pegs beneath the holes on the 4-port card. CAUTION: Do not force the 4-port card into place. If the 4-port card does not smoothly seat, re-align the pegs and try again. Figure 35. Seating the 4-port card 3.

  • Page 41: Power Up The Node

    Figure 37. Installing the embedded module 2. When the embedded module is fully seated, push the release lever back into the system until the orange tab locks the lever in place. Figure 38. Locking the release lever 3. Connect each cable into the same port from which it was removed. Power up the node Power up the node as described in Power control...

  • Page 42: Return A Faulted Part

    Return a faulted part About this task For US customers, return defective material within five business days. For International customers, return defective material within 10 business days. The materials required to return your defective part are supplied with the good part shipment. Steps 1.
  • Page 43 Figure 39. Embedded module LEDs Table 3. Embedded module LEDs Location State Description Embedded module power Amber Embedded module has faulted. No fault has occurred, normal operation. Ethernet port link Green Link established. No link established. Ethernet port activity Amber blinking Port activity.

  • Page 44: Power Down The Node

    Power down the node Power down the node as described in Power control procedures. Remove an embedded module Steps 1. Label and disconnect all cables that are attached to the embedded module. CAUTION: Do not pull the node from the base enclosure. Pulling the node from the base enclosure disrupts the system cache.

  • Page 45: Remove A 4-Port Card

    Figure 41. Removing the embedded module from the system 4. Remove the embedded module from the slot. Remove a 4-port card Steps 1. Remove the SFPs from the front of the embedded module. 2. Push down the two blue tabs on the back of the 4-port card to release the 4-port card. Figure 42.

  • Page 46: Install A 4-Port Card

    Figure 43. Removing the 4-port card Install a 4-port card Steps 1. Align the 4-port card in the embedded module so that the ports on the front line up with the slots on the front of the embedded module. 2. Align the white pegs beneath the holes on the 4-port card. CAUTION: Do not force the 4-port card into place.

  • Page 47: Install An Embedded Module

    Figure 45. Locking the 4-port card into position 5. If necessary, tighten the four captive screws that secure the air dam to the front of the embedded module. 6. Install the SFPs into the embedded module. Install an embedded module Steps 1.

  • Page 48: Power Up The Node

    Figure 47. Locking the release lever 3. Connect each cable into the same port from which it was removed. Power up the node Power up the node as described in Power control procedures. Verify the operation of a new 4-port card Steps 1.

  • Page 49: Replace An Sfp

    Replace an SFP Take the following actions to remove the faulted SFP and install the replacement SFP into the system. Identify a faulted SFP module from PowerStore Manager Using PowerStore Manager, you can identify and locate a faulted SFP module. Steps 1.

  • Page 50: Verify The Operation Of A Replacement Sfp Module

    EMC3550 Figure 49. Installing an SFP module 3. Push the spring release down to lock the SFP module into place. 4. Reconnect the cable to the replacement SFP module. Example Verify the operation of a replacement SFP module Steps 1. From PowerStore Manager, select Hardware. 2.

  • Page 51: Identify A Faulted I/O Module From Powerstore Manager

    Identify a faulted I/O module from PowerStore Manager Before you replace an I/O module, ensure that you have identified its location within the system. Using PowerStore Manager, you can identify and locate a faulted I/O module. Steps 1. From PowerStore Manager, select Hardware. 2.

  • Page 52: Install A New I/O Module

    CAUTION: Do not pull the node from the base enclosure. Pulling the node from the base enclosure disrupts the system cache. Figure 51. Releasing the I/O module 2. Gently pull the I/O module from the slot. Figure 52. Removing the I/O module Install a new I/O module Steps 1.

  • Page 53: Power Up The Node

    Figure 54. Locking in the I/O module 3. Connect the cables into the assigned I/O module ports. Power up the node Power up the node as described in Power control procedures. Verify the operation of a replacement I/O module Steps 1.

  • Page 54: Identify A Faulted Fan Module From Powerstore Manager

    Identify a faulted fan module from PowerStore Manager Before you replace a fan module, ensure that you have identified its location within the system. Using PowerStore Manager, you can identify and locate a faulted fan module. Steps 1. From PowerStore Manager, select Hardware. 2.
  • Page 55 NOTE: Do not remove any cables from the other node. 3. Pull the orange release trigger while gently pushing in on the node. The hook disengages from the locking mechanism, and the release tab slides out. NOTE: The node comes completely out of the chassis. Be prepared to support the node to avoid dropping it. NOTE: The release trigger and handle for node B is on the top left.

  • Page 56: Remove The Top Cover From The Node

    Remove the top cover from the node Steps 1. While pushing down the two blue release buttons, slide the top cover towards the rear of the system, until it stops. Figure 58. Releasing the top cover 2. Lift the top cover upward, and remove it from the node. Figure 59.

  • Page 57: Install A New Fan Module

    Figure 60. Disconnecting fan power cable 2. Unhook the fan module power cable from the cable holder. 3. Squeeze the blue release tabs. 4. Lift the fan module away from the motherboard. Figure 61. Removing the fan from the motherboard Install a new fan module Steps 1.

  • Page 58: Install The Top Cover On The Node

    Figure 62. Installing the fan module Install the top cover on the node Steps 1. Position the top cover over the node and align it with the slots in the sides at the rear of the node. Figure 63. Aligning the top cover 2.

  • Page 59: Install The Node

    Figure 64. Securing the top cover Install the node Steps 1. Align the pins on the top of the node with the grooves on the top of the chassis. 2. Slide the node into the chassis until it stops, about halfway in. Figure 65.

  • Page 60: Power Up The Node

    Figure 66. Installing the node 4. Pull the orange release trigger and push in gently to re-engage the locking mechanism. If the black release tab comes out when pulled, the locking mechanism is not engaged. Power up the node Power up the node as described in Power control procedures.

  • Page 61: Replace A Dual Inline Memory Module (Dimm)

    Replace a dual inline memory module (DIMM) Take the following actions to remove the faulted DIMM and install the replacement DIMM into the system. The DIMMs are located within the node. You can access the DIMMs by removing the node from the chassis and opening the top cover.
  • Page 62 Figure 67. Removing the power cable 2. Disconnect the network and all other cables from the back of the I/O modules and network ports on the node. NOTE: Do not remove any cables from the other node. 3. Pull the orange release trigger while gently pushing in on the node. The hook disengages from the locking mechanism, and the release tab slides out.

  • Page 63: Remove The Top Cover From The Node

    Figure 69. Removing the node 6. Place the node on a clean, flat, static-free work surface. Remove the top cover from the node Steps 1. While pushing down the two blue release buttons, slide the top cover towards the rear of the system, until it stops. Figure 70.

  • Page 64: Remove The Faulted Dual Inline Memory Module

    Figure 71. Removing the top cover Remove the faulted dual inline memory module Steps 1. Locate the faulted DIMM as described in Identify a faulted part from PowerStore Manager. Locate the faulted DIMM in the node by using the picture below as a reference for orientation. The DIMMs are identified by white or black retaining tabs.

  • Page 65: Install The Dual Inline Memory Module

    3. Remove the faulted DIMM. Figure 73. Removing the DIMM Install the dual inline memory module Steps 1. Touching only the outside edges of the DIMM, align the DIMM with the connector. 2. Press the DIMM vertically down into the socket using pressure at each end while keeping the leading edge of the DIMM parallel to the connector until it fully seats to the bottom of the socket.

  • Page 66: Install The Node

    Figure 75. Aligning the top cover 2. Pull the top cover forward to secure it in place. Figure 76. Securing the top cover Install the node Steps 1. Align the pins on the top of the node with the grooves on the top of the chassis. 2.

  • Page 67: Power Up The Node

    Figure 77. Sliding the node halfway into the chassis 3. Pull the black release tab out completely, and slide the rest of the node back into the chassis. The black release tab slides back into the system as it is inserted. Figure 78.

  • Page 68: Return A Faulted Part

    The status of the replacement DIMM should read Healthy. If the status is still Faulted, wait a few minutes and refresh PowerStore Manager. If the status does not change, ensure that the DIMM is correctly seated, or contact your service provider.

  • Page 69: Remove The Node

    Remove the node This procedure describes how to remove a node from the chassis. There are two nodes. The top node is considered to be upside-down and mirrors the bottom node. The procedure for removing the top node and the bottom node is the same. About this task WARNING: Do not remove the node within five minutes of system power down to ensure that the system has...

  • Page 70: Remove The Top Cover From The Node

    Figure 80. Disengaging the locking mechanism for node B 4. Before removing the node, ensure that the wire bail is properly secured to the power supply cable of the other node to prevent accidental loss of power and cache. 5. Use the release handle to pull the node outward enough to grasp the sides with both hands. Then, with both hands supporting the node, pull the node fully out of the enclosure.

  • Page 71: Remove The Faulted Internal M.2 Boot Module

    Figure 82. Releasing the top cover 2. Lift the top cover upward, and remove it from the node. Figure 83. Removing the top cover Remove the faulted internal M.2 boot module Steps 1. Locate the M.2 boot module adaptor in the node. You can identify the M.2 boot module adaptor by the blue retaining tabs.

  • Page 72: Install The Internal M.2 Boot Module

    Figure 84. Removing the M.2 boot module adaptor 4. Identify the faulted internal M.2 boot module. One internal M.2 boot module is labeled DRIVE 0 and the other is labeled DRIVE 1. In PowerStore Manager, DRIVE 0 is identified as InternalM.2BootModule0 and DRIVE 1 is identified as InternalM.2BootModule1.

  • Page 73: Install The Top Cover On The Node

    Figure 86. Installing the internal M.2 boot module into the M.2 boot module adaptor 4. Touching only the outside edges of the M.2 boot module adaptor, align the M.2 boot module adaptor with the connector. 5. Firmly push the M.2 boot module adaptor straight down into the connector. When the M.2 boot module adaptor is fully seated, you will hear a snap, and feel the connector latches click into place.

  • Page 74: Install The Node

    Figure 88. Aligning the top cover 2. Pull the top cover forward to secure it in place. Figure 89. Securing the top cover Install the node Steps 1. Align the pins on the top of the node with the grooves on the top of the chassis. 2.

  • Page 75: Power Up The Node

    Figure 90. Sliding the node halfway into the chassis 3. Pull the black release tab out completely, and slide the rest of the node back into the chassis. The black release tab slides back into the system as it is inserted. Figure 91.

  • Page 76: Return A Faulted Part

    The status of the replacement internal M.2 boot module should read Healthy. If the status is still Faulted, wait a few minutes and refresh PowerStore Manager. If the status does not change, ensure that the internal M.2 boot module is correctly seated, or contact your service provider.

  • Page 77: Remove The Node

    Remove the node This procedure describes how to remove a node from the chassis. There are two nodes. The top node is considered to be upside-down and mirrors the bottom node. The procedure for removing the top node and the bottom node is the same. About this task WARNING: Do not remove the node within five minutes of system power down to ensure that the system has...

  • Page 78: Remove The Top Cover From The Node

    Figure 93. Disengaging the locking mechanism for node B 4. Before removing the node, ensure that the wire bail is properly secured to the power supply cable of the other node to prevent accidental loss of power and cache. 5. Use the release handle to pull the node outward enough to grasp the sides with both hands. Then, with both hands supporting the node, pull the node fully out of the enclosure.

  • Page 79: Remove The Faulted M.2 Boot Module Adaptor

    Figure 95. Releasing the top cover 2. Lift the top cover upward, and remove it from the node. Figure 96. Removing the top cover Remove the faulted M.2 boot module adaptor Steps 1. Locate the M.2 boot module adaptor in the node. You can identify the M.2 boot module adaptor by the blue retaining tabs.

  • Page 80: Install The M.2 Boot Module Adaptor

    Figure 97. Removing the M.2 boot module adaptor 4. Remove the internal M.2 boot modules: a. Gently pull the handle on the release tab to separate it from the tab holding it in place. b. Gently pull straight up on the pull tab to free it from the M.2 boot module adaptor. c.

  • Page 81: Install The Top Cover On The Node

    Figure 99. Installing the internal M.2 boot modules into the M.2 boot module adaptor 4. Touching only the outside edges of the M.2 boot module adaptor, align the M.2 boot module adaptor with the connector. 5. Firmly push the M.2 boot module adaptor straight down into the connector. When the M.2 boot module adaptor is fully seated, you will hear a snap, and feel the connector latches click into place.

  • Page 82: Install The Node

    Figure 101. Aligning the top cover 2. Pull the top cover forward to secure it in place. Figure 102. Securing the top cover Install the node Steps 1. Align the pins on the top of the node with the grooves on the top of the chassis. 2.

  • Page 83: Power Up The Node

    Figure 103. Sliding the node halfway into the chassis 3. Pull the black release tab out completely, and slide the rest of the node back into the chassis. The black release tab slides back into the system as it is inserted. Figure 104.

  • Page 84: Return A Faulted Part

    3. On the Components card, under Internal View, expand the node that includes the internal M.2 boot module, and then select the relevant InternalM.2BootModule. The status of the replacement internal M.2 boot module should read Healthy. If the status is still Faulted, wait a few minutes and refresh PowerStore Manager.
  • Page 85 CAUTION: Do not remove a node while the "Unsafe to remove" LED is lit. The location of this LED is described in Embedded module LEDs. If the LED is lit, the node has not been properly shut down. CAUTION: Because nodes include cooling fans, they should be removed for as short a time as possible. Do not remove nodes from a live system unless replacement parts are available.

  • Page 86: Remove The Top Cover From The Node

    Figure 106. Disengaging the locking mechanism for node B 4. Before removing the node, ensure that the wire bail is properly secured to the power supply cable of the other node to prevent accidental loss of power and cache. 5. Use the release handle to pull the node outward enough to grasp the sides with both hands. Then, with both hands supporting the node, pull the node fully out of the enclosure.

  • Page 87: Transfer Parts From The Faulted Node To The Replacement Node

    Figure 108. Releasing the top cover 2. Lift the top cover upward, and remove it from the node. Figure 109. Removing the top cover Transfer parts from the faulted node to the replacement node Transfer the following components from the faulted node to the corresponding locations in the replacement node. To help ensure the correct placement in the enclosure, transfer only one component at a time.

  • Page 88: Install The Top Cover On The Node

    ● Transfer the internal battery backup module. Install the top cover on the node Steps 1. Position the top cover over the node and align it with the slots in the sides at the rear of the node. Figure 110. Aligning the top cover 2.

  • Page 89: Power Up The Node

    Figure 112. Sliding the node halfway into the chassis 3. Pull the black release tab out completely, and slide the rest of the node back into the chassis. The black release tab slides back into the system as it is inserted. Figure 113.

  • Page 90: Return A Faulted Part

    The status of the replacement node should read Healthy. If the status is still Faulted, wait a few minutes and refresh PowerStore Manager. If the status does not change, ensure that the node is correctly seated, or contact your service provider.

  • Page 91: Chapter 3: Expansion Enclosure Service Procedures

    Expansion enclosure service procedures The expansion enclosure contains customer-replaceable components. Follow these procedures to safely replace a failed component. NOTE: Review the information in Safety precautions for handling replaceable units on page 107 before handling replaceable parts. Topics: • Add a drive in a 25-drive expansion enclosure •...

  • Page 92: Removing A Drive Filler Module

    Removing a drive filler module Steps 1. Insert your finger into the cutout on the bottom of the drive filler module (2). 2. With your thumb push in the latch on the top of the drive filler module, and pull the module out of the slot (2). CL5219 Figure 115.

  • Page 93: Installing The Front Bezel

    Figure 116. Installing a drive The activity light flashes to indicate that the spin-up sequence has begun. Installing the front bezel Steps 1. Align the bezel with the enclosure. 2. Gently push the bezel into place on the cabinet until it latches. 3.

  • Page 94: Replace A Faulted Drive In A 25-Drive Expansion Enclosure

    Replace a faulted drive in a 25-drive expansion enclosure Take the following actions to remove a faulted drive from a 25-drive expansion enclosure and install a replacement drive. Identify a faulted drive from PowerStore Manager Before you replace a drive, ensure that you have identified its location within the system. Using PowerStore Manager, you can identify and locate a faulted drive.

  • Page 95: Remove A Faulted Drive

    Remove a faulted drive Steps 1. Locate the drive with the blinking amber LED fault light. 2. Push down the orange button to release the latch. 3. Remove the drive from the slot. Figure 119. Removing a drive 4. Place the drive on a static-free surface. Installing a drive About this task NOTE:...

  • Page 96: Installing The Front Bezel

    Figure 120. Installing a drive The activity light flashes to indicate that the spin-up sequence has begun. Installing the front bezel Steps 1. Align the bezel with the enclosure. 2. Gently push the bezel into place on the cabinet until it latches. 3.

  • Page 97: Return A Faulted Part

    The status of the replacement drive should read Healthy. If the status is still Faulted, wait a few minutes and refresh PowerStore Manager. If the status does not change, ensure that the drive is correctly seated, or contact your service provider.
  • Page 98 CL5982 Figure 122. LCC fault LED About this task CAUTION: The DAE must have at least one LCC installed while the enclosure is powered up; do not remove both LCCs while AC power is on. Steps 1. Attach an ESD wristband to your wrist and the enclosure. 2.

  • Page 99: Installing A Replacement Lcc

    b. Press the orange handle buttons to release the LCC, pull the latches outward, and remove the LCC from its slot. CL5984 Figure 124. Removing an LCC 4. Place the LCC on a clean, static-free surface. Installing a replacement LCC Steps 1.
  • Page 100 CL5985 Figure 125. Installing an LCC 4. Press the latches to secure the LCC. 5. Reconnect each cable to the port from which it was removed. Results The LCC power LED turns on. Expansion enclosure service procedures...

  • Page 101: Verify The Operation Of A Replacement Lcc

    CL5986 Figure 126. LCC power LED Verify the operation of a replacement LCC Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the LCC. 3. On the Components card, under Rear View, expand ExpansionEnclosure. 4. Select the relevant LCC. The status of the replacement LCC should read Healthy.

  • Page 102: Replace A Power/Cooling Module In A 25-Drive Expansion Enclosure

    Replace a power/cooling module in a 25-drive expansion enclosure Take the following actions to remove the faulted power/cooling module from the 25-drive expansion enclosure and install a replacement power/cooling module. Identify a faulted power/cooling module from PowerStore Manager Before you replace a power/cooling module, ensure that you have identified its location within the system. Using PowerStore Manager, you can identify and locate a faulted power/cooling module.
  • Page 103 Figure 128. Unplugging the power cord from an AC power supply/cooling module 3. On a DC power/cooling module, pinch the spring releases on each side of the power cord plug and pull the plug out of the connector. Spring Release CL5060 Figure 129.

  • Page 104: Installing A Replacement Power/Cooling Module

    CL5984 Figure 130. Removing an AC power/cooling module Installing a replacement power/cooling module Steps 1. Install the power/cooling module in the enclosure within two minutes: a. Gently insert the power/cooling module into the enclosure, being sure that the module is completely seated. b.
  • Page 105 CL5990 Figure 131. Installing a power/cooling module 2. For an AC power/cooling module: a. Plug the power cord into the power/cooling module. b. Secure the cord with the retention bail at the connector The bail prevents the power cord from pulling out of the connector. Expansion enclosure service procedures...

  • Page 106: Verify The Operation Of A Replacement Power/Cooling Module

    Figure 132. Plug in the power cord 3. For a DC power/cooling module, push the power cord plug into the connector until it snaps in place. Verify the operation of a replacement power/cooling module Steps 1. From PowerStore Manager, select Hardware. 2.

  • Page 107: Appendix A: Safety Precautions For Handling Replaceable Units

    Safety precautions for handling replaceable units Review these safety considerations before replacing any parts to avoid damage to your system. Topics: • Handling replaceable units Handling replaceable units This section describes the precautions that you must take and the general procedures that you must follow when removing, installing, and storing any replaceable unit.

  • Page 108: Hardware Acclimation Times

    Hardware acclimation times Units must acclimate to the operating environment before applying power. This requires the unpackaged system or component to reside in the operating environment for up to 16 hours in order to thermally stabilize and prevent condensation. Transit/storage environment Operating environment temperature Acclimation time Temperature...

  • Page 109: Unpacking A Part

    condensation. Refer to Hardware acclimation times on page 108 to ensure the replaceable unit has thermally stabilized to the operating environment. NOTE: Your storage system is designed to be powered on continuously. Most components are hot swappable; that is, you can replace or install these components while the storage system is running.

  • Page 110: Appendix B: Power Control Procedures

    ○ Ensure that you also record the Dell service tag numbers of all enclosures in your cluster. ● A PowerStore X model appliance consists of two ESXi host nodes (node A and node B), running VMware ESXi version 6.7, and a controller VM on each that runs the PowerStore operating environment.

  • Page 111: Power Control Procedures Preview

    ○ Power on the node (power_on argument). For more information about the service scripts, see the PowerStore Service Scripts Guide. ● If both nodes in an appliance reboot in service mode, always return Node A to normal mode first to avoid management software conflicts.

  • Page 112: Power Off A Powerstore T Model Node Using Powerstore Manager

    ● Power off a PowerStore T model node using PowerStore Manager on page 112 ● Power off a PowerStore T model node using a service script on page 112 ● Power off a PowerStore X model node on page 113 Power off a PowerStore T model node using PowerStore Manager Prerequisites Obtain the following information:...

  • Page 113: Power Off A Powerstore X Model Node

    NOTE: External SSH management access must be enabled on the appliance. 2. Enter the username and password that is associated with the service account, and log in. The login prompt indicates the node that you are logged into. For example, the letter "A" in the prompt [SVC:user@FNM12345678910-A~]$ indicates that you are logged into node A.

  • Page 114: Powering On Procedures For Powerstore Node

    Powering on procedures for PowerStore node This section includes the following procedures: ● Power on a PowerStore T model node using a service script on page 114 ● Power on a PowerStore T model node by reseating the node on page 114 ●...

  • Page 115: Power On A Powerstore X Model Node By Reseating The Node

    About this task Use the following procedure to power on (power up) a PowerStore X model node in scenarios such as: ● You are remote and cannot reseat the node. ● Node was not removed from the chassis. ● Embedded module, I/O module, and 4-port card were replaced. Steps 1.

  • Page 116: Reboot A Powerstore T Model Node Using A Service Script

    NOTE: Do not power off or reboot a node, if the peer node is not operating normally. If the peer node is experiencing any major issues, associated alerts and events appear in PowerStore Manager. Also, to avoid service interruptions, ensure that there are sufficient and healthy paths from all connected hosts to the peer node.

  • Page 117: Powering Off Procedures For Powerstore Appliances

    NOTE: Do not power off or reboot a node, if the peer node is not operating normally. If the peer node is experiencing any major issues, associated alerts and events appear in PowerStore Manager. Also, to avoid service interruptions, ensure that there are sufficient and healthy paths from all connected hosts to the peer node.

  • Page 118: Power Off A Powerstore X Model Appliance

    Steps 1. Log in to PowerStore Manager. 2. Under Hardware, select the appliance that you want to power off. 3. Under More Actions, select Power Down. The Validation window opens. 4. Review any errors, warnings, and recommendations. Once the appliance passes all of the validation checks, click Next. The Active Objects window opens.

  • Page 119: Powering On Procedures For Powerstore Appliances

    7. If the appliance you are shutting down is the primary appliance, run the following command to specify which appliance you want to become the new primary appliance: svc_cluster_management MoveMasterAppliance <ID number of new primary appliance> 8. In PowerStore Manager, under Hardware, select the appliance that you want to power off. 9.

  • Page 120: Powering Off Procedures For Powerstore Cluster

    ● When the cluster is powered off, you have no access to the GUI, API, or CLI interfaces. Print the power on instructions to ensure that you have the information you require to power on the cluster in a specific order. You can also find these instructions on https://www.dell.com/powerstoredocs. ● Obtain the following information: ○...

  • Page 121: Power Off A Powerstore X Model Cluster

    ● When the cluster is powered off, you have no access to the PowerStore Manager, API, or CLI interfaces. Print the power on instructions to ensure that you have the information you require to power on the cluster in a specific order. You can also find these instructions on https://www.dell.com/powerstoredocs. ● Obtain the following information: ○...

  • Page 122: Powering On Procedures For Powerstore Cluster

    5. From vSphere, place the secondary ESXi host in Maintenance Mode. 6. Wait for the controller VM to power off. If the controller VM does not power off after 5 minutes, manually power off the VM from vSphere. When the PowerStore X model controller is powered off, ESXi finishes entering Maintenance Mode. 7.
  • Page 123 Table 7. Powering on controller VMs Cluster Appliance 1 Appliance 2 Appliance 3 Appliance 4 size Controller Controller Controller Controller Controller Controller Controller Controller VM A VM B VM A VM B VM A VM B VM A VM B 1 Manual 2 Auto power on...

  • Page 124: Appendix C: Transferring The Internal Battery Backup Module

    Transferring the internal battery backup module Learn how to transfer the internal battery backup module from a faulted node to a replacement node. NOTE: Review the information in Safety precautions for handling replaceable units on page 107 before handling replaceable parts.

  • Page 125: Install The Internal Battery Backup Module

    Figure 134. Removing the BBU from the motherboard Install the internal battery backup module Install the internal battery backup module into the replacement node. Steps 1. Place the internal battery backup module into position on the motherboard. Figure 135. Placing the internal battery backup module into position 2.
  • Page 126 Figure 136. Connecting the internal battery backup module cable to the motherboard Transferring the internal battery backup module...

  • Page 127: Appendix D: Data Collection

    5. Optional: Select Send to Support if you want the system to automatically send the collection to Dell EMC Support when the job completes. This option is only enabled when remote support through Secure Remote Services is enabled on the system.
  • Page 128 Next steps After the job is finished, you can download the support materials collection to a client, send the collection to support, or delete the collection. Select the support materials collection, then select Download, Send to Support, or Delete. Data collection...

  • Page 129: Appendix E: Support Notifications

    Support Notifications Learn how to disable and enable support notifications. Topics: • Disable support notifications • Enable support notifications Disable support notifications To avoid unnecessarily alerting Customer Support of an outage, disable support notifications before starting procedures that disconnect a node by powering down or rebooting. Steps 1.

  • Page 130: Appendix F: Reinitialize The System

    Reinitialize the system Learn how to reset the entire system to the original, default factory settings. Topics: • Reinitialize the system Reinitialize the system Reinitializing the system resets the entire system to the original, default factory settings. You can reinitialize the system using service scripts.

This manual is also suitable for:

Emc powerstore 3000Emc powerstore 5000Emc powerstore 7000Emc powerstore 9000

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