Dell PowerStore 1000 Installation And Service Manual
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Dell PowerStore 1000 Installation And Service Manual

Dell PowerStore 1000 Installation And Service Manual

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Dell PowerStore
Installation and Service Guide for PowerStore 1000,
1200, 3000, 3200, 5000, 5200, 7000, 9000, and 9200
Version 3.x
May 2023
Rev. A14

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Summary of Contents for Dell PowerStore 1000

  • Page 1 Dell PowerStore Installation and Service Guide for PowerStore 1000, 1200, 3000, 3200, 5000, 5200, 7000, 9000, and 9200 Version 3.x May 2023 Rev. A14...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 - 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Additional Resources........................10 Chapter 1: Install a new base enclosure and an optional expansion enclosure........ 11 Installation power overview..............................11 Install a new base enclosure............................12 Choose where to install the base enclosure......................12 Unpack the base enclosure............................12 Install the rails in the cabinet.............................12 Install the base enclosure on the rails........................
  • Page 4 Closing the cable management arms........................37 Testing the cable management arms........................38 Installing drives................................38 Installing the front bezel............................39 Add an NVMe expansion enclosure..........................40 Summary of tasks for adding an expansion enclosure..................40 Verify shipping package contents........................... 40 Choose where to install the expansion enclosure....................42 Removing a filler panel...............................
  • Page 5 Before you begin................................68 Identify a faulted 4-port card from PowerStore Manager................68 Embedded module LEDs............................69 Power down the node..............................70 Remove an embedded module..........................70 Remove a 4-port card..............................71 Install a 4-port card..............................72 Install an embedded module............................73 Power up the node..............................74 Verify the operation of a new 4-port card......................
  • Page 6 Replace a dual inline memory module (DIMM)......................93 Before you begin................................93 Identify a faulted DIMM from PowerStore Manager..................93 Power down the node..............................93 Remove the node................................ 94 Remove the top cover from the node........................95 Remove the faulted dual inline memory module....................96 Install the dual inline memory module........................
  • Page 7 Removing the front bezel............................124 Remove a drive filler module........................... 125 Installing a drive................................125 Installing the front bezel............................126 Verify the operation of an added drive.........................126 Replace a faulted drive in a SAS expansion enclosure....................127 Identify a faulted drive from PowerStore Manager...................127 Removing the front bezel............................
  • Page 8 Remove a fan module............................... 150 Install a fan module..............................152 Verify the operation of a replacement fan module.................... 154 Return a faulted part..............................154 Replace a Clock Distribution Board in an NVMe expansion enclosure............... 155 Identify a faulted Clock Distribution Board from PowerStore Manager............155 Remove a Clock Distribution Board........................155 Install a Clock Distribution Board...........................
  • Page 9 Power on a PowerStore T model node by reseating the node............... 179 Power on a PowerStore X model node using a service script................180 Power on a PowerStore X model node by reseating the node...............180 Rebooting procedures for a PowerStore node......................181 Reboot a PowerStore T model node using PowerStore Manager..............181 Reboot a PowerStore T model node using a service script................

  • Page 10: Additional Resources

    Support, product, and licensing information can be obtained as follows: ● Product information For product and feature documentation or release notes, go to the PowerStore Documentation page at https:// www.dell.com/powerstoredocs. ● Troubleshooting For information about products, software updates, licensing, and service, go to https://www.dell.com/support and locate the appropriate product support page.

  • Page 11: Chapter 1: Install A New Base Enclosure And An Optional Expansion Enclosure

    Install a new base enclosure and an optional expansion enclosure Follow these procedures to add a new base enclosure and an optional expansion enclosure to the system. For a detailed overview of these components, see the PowerStore Hardware Information Guide. NOTE: Review the information in Safety precautions for handling replaceable units...

  • Page 12: Install A New Base Enclosure

    Install a new base enclosure Take the following actions to install a new base enclosure into a rack. Choose where to install the base enclosure Before installing the new base enclosure, determine the placement of the new base enclosure within the rack. Steps 1.

  • Page 13: Install The Base Enclosure On The Rails

    Figure 1. Installing the rails 5. Repeat for the other rail. Install the base enclosure on the rails Steps 1. Lift the enclosure and slide it onto the rails from the front of the cabinet. 2. Push the system into the rack until the slam latches engage and lock the system into the rack. Ensure that the enclosure is flush with the front of the rack, fully seated in the cabinet, and does not slide out.

  • Page 14: Cable The Base Enclosure Appliance To Switches

    Cable the base enclosure appliance to switches For switch cabling information, refer to the PowerStore Networking Guide for PowerStore T Models or PowerStore Networking Guide for PowerStore X Models. NOTE: Do not connect the power cables until you have completed network configuration. Connect power cables Prerequisites If you are also installing an expansion enclosure, wait to power up the base enclosure until after you have cabled the expansion...

  • Page 15: Upgrade Powerstore Software

    PowerStore systems come pre-installed with the latest version of PowerStore software that was available at the time of shipment. After installing the PowerStore system, Dell recommends upgrading the PowerStore software to the latest available version. Refer to the PowerStore Software Upgrade Guide for detailed instructions.

  • Page 16: Choose Where To Install The Expansion Enclosure

    Component Quantity Power cords (2), either Black and gray C13/C14 Black and gray C13/C20 Bezel for expansion enclosure (with key) Mini-SAS HD cables (4) (1 m or 2 m copper) to connect the base enclosure to the expansion enclosure, the expansion enclosure to another expansion enclosure, and to loopback from the expansion enclosure to the...

  • Page 17: Install The Rails In The Cabinet

    CL4064 Figure 5. Prying off a latch bracket Install the rails in the cabinet This task describes the procedure to install one rail. After installing one rail, repeat the procedure for the other rail. The procedure is the same for both the left and right rail. You can install the rails into either a square or round hole rack. Steps 1.

  • Page 18: Install The Expansion Enclosure On The Rails

    Install the expansion enclosure on the rails Steps 1. With help from another person, lift the expansion enclosure and, from the front of the rack, slide the expansion enclosure onto the rails. 2. Push the expansion enclosure into the rack until the slam latches engage and lock the system into the rack. Figure 7.

  • Page 19: Installing The Front Bezel

    Figure 8. Installing a drive The activity light flashes to indicate that the spin-up sequence has begun. Installing the front bezel Prerequisites CAUTION: If the protective plastic strip is present on the front of the bezel, it must be removed before placing the system into operation.

  • Page 20: Cable The Base Enclosure To The Expansion Enclosure

    Cable the base enclosure to the expansion enclosure Follow these guidelines to cable the base enclosure to an expansion enclosure. Prerequisites NOTE: One cabinet requires four SAS cables, two cabinets requires six SAS cables, and three cabinets require eight SAS cables.

  • Page 21: Connect Sas Expansion Enclosure Power Cables

    NOTE: For additional cabling diagrams, refer to the Cable Label Worksheet. Connect SAS expansion enclosure power cables Steps 1. Connect the power cable to the power/cooling module: Figure 11. Attaching power cable 2. Attach the retention bail (strain relief) to the base of the power cable. The retention bail prevents the power cable from pulling out of the connection.

  • Page 22: Verify Shipping Package Contents

    Verify shipping package contents Confirm that you received all the equipment that is required to install the new expansion enclosure. Verify that you received the following: Component Quantity Expansion enclosure Rail kit, including Snap-in rails (2) Screws (3 per rail) CL5583 Power cords (2), either Black and gray C13/C14...

  • Page 23: Removing A Filler Panel

    Removing a filler panel About this task In most cases, the front space into which you will install the enclosure is covered by a filler panel, which is attached to latch brackets. If one or more filler panels cover the space where you want to install the enclosure, remove each panel using the procedure that follows.

  • Page 24: Install The Expansion Enclosure On The Rails

    Figure 13. Installing the rails 5. Repeat for the other rail. Install the expansion enclosure on the rails Steps 1. With help from another person, lift the expansion enclosure and, from the front of the rack, slide the expansion enclosure onto the rails.

  • Page 25: Installing Drives

    Installing drives If the drives shipped separately from the enclosure, install them in the enclosure now. If the drives are already installed in the enclosure, you are ready to install the bezel. Installing a drive About this task NOTE: If you are installing multiple drives in a system that is powered up, wait at least 10 seconds before sliding the next drive into position.

  • Page 26: Connect Sas Expansion Enclosure Power Cables

    4. If the bezel has a key lock, lock the bezel with the provided key. CL5262 Figure 16. Installing the bezel Connect SAS expansion enclosure power cables Steps 1. Connect the power cable to the power/cooling module: Figure 17. Attaching power cable 2.

  • Page 27: Expansion Enclosure

    NOTE: One cabinet requires four SAS cables, two cabinets requires six SAS cables, and three cabinets require eight SAS cables. Verify that you have the correct amount of cables before you start. CAUTION: If you observe incorrect cabling between expansion enclosures or to the base enclosure, do not attempt to correct the cable connections.

  • Page 28: Install An Nvme Expansion Enclosure

    Expansion enclosure 2 Expansion enclosure 1 Expansion enclosure 0 Node Figure 19. Cabling the base enclosure to three expansion enclosures NOTE: For additional cabling diagrams, refer to the Cable Label Worksheet. Install an NVMe expansion enclosure Take the following actions to install an NVMe expansion enclosure into the system during the initial system installation or to install the first NVMe expansion enclosure into a running system.

  • Page 29: Summary Of Tasks For Installing An Expansion Enclosure

    Summary of tasks for installing an expansion enclosure To install an expansion enclosure, complete the tasks below in the order in which they appear. This document provides instructions for completing each task. 1. Verify the contents of the shipping package. 2.

  • Page 30: Choose Where To Install The Expansion Enclosure

    Component Quantity Power cords, either Black and gray C13/C14 Black and gray C13/C20 Bezel for NVMe expansion enclosure (with key) 100G QSFP28 cables to connect the base enclosure to the NVMe expansion enclosure, the NVMe expansion enclosure to another NVMe expansion enclosure, and to loopback from the NVMe expansion enclosure to the base...

  • Page 31: Installing The Nvme Expansion Enclosure Rails

    Installing the NVMe expansion enclosure rails About this task Install the rails from the front of the cabinet into which you are installing the enclosure. The 2U NVMe expansion enclosure includes rails that slide into the cabinet rail assembly. The rails are dedicated left and right, and cannot be interchanged. The front side of each rail is labeled Left Front or Right Front.
  • Page 32 Figure 21. Installing the NVMe expansion enclosure rails (front) 5. Add the retaining screws that came with the rails to the front and back of both rails. NOTE: Use the washers that came with the rails if the rack holes are square. NOTE: The screw hole at the front of the rail is behind the rail clamp.

  • Page 33: Install The System In The Cabinet

    Install the system in the cabinet In an angled drop-in design, inner (chassis) rails are attached to the sides of the system and then the system slides into the outer (cabinet) rails that are installed in the rack. About this task WARNING: The system is heavy.

  • Page 34: Installing Cable Management Arms

    CAUTION: Improper installation on the rails may damage the rails or cause the system to fall when extended. 5. With the intermediate rails extended, install the system into the extended rails. Figure 25. Install system into the extended rails 6. Pull the orange slide release lock tabs forward on both the rails, and slide the system into the rack. Figure 26.

  • Page 35: Cable The Base Enclosure To The Nvme Expansion Enclosure

    a. On the left-hand side of the rear of the cabinet, align the two retention latches with the two upper rail clips, and insert them into the clips until you feel and hear an audible click. Figure 27. Installing the cable management arms Cable the base enclosure to the NVMe expansion enclosure Prerequisites Determine how many expansion enclosures you are installing.
  • Page 36 ● Ensure that the data cables are oriented correctly to latch into the ports. ● There should not be any more slack between the expansion enclosure and the CMA than is needed to direct the cable. Any excess length should be outside of the CMA and dressed when cabling is complete. ●...

  • Page 37: Closing The Cable Management Arms

    Figure 30. Cabling three expansion enclosures 5. Route the power cords through the CMAs. The power cords for power supplies on the left route through the upper CMA, and the power cords for power supplies on the right route through the lower CMAs. 6.

  • Page 38: Testing The Cable Management Arms

    c. Make sure that you hear the audible click that indicates that the lower cable management arm is in place. 2. Close the upper cable management arm: a. Swing the upper cable management arm to the right side of the enclosure, and align the retention latch with the upper rail bracket.

  • Page 39: Installing The Front Bezel

    Installing a drive About this task NOTE: If you are installing multiple drives in a system that is powered up, wait at least 10 seconds before sliding the next drive into position. NOTE: Drives must be installed from left-to-right starting with the first available slot. Steps 1.

  • Page 40: Add An Nvme Expansion Enclosure

    CL5262 Figure 33. Installing the bezel Add an NVMe expansion enclosure Take the following actions to add an NVMe expansion enclosure to a running system with existing expansion enclosures. NOTE: If this is the first NVMe expansion enclosure, refer to Install an ENS24 expansion enclosure.
  • Page 41 Component Quantity NVMe expansion enclosure Rail kit, including Snap-in rails (2) Screws (2 per rail) Cable management arms Power cords, either Black and gray C13/C14 Black and gray C13/C20 Bezel for NVMe expansion enclosure (with key) 100G QSFP28 cables to connect the base enclosure to the NVMe expansion enclosure, the NVMe...

  • Page 42: Choose Where To Install The Expansion Enclosure

    Component Quantity QSFP28 cables. The second and third NVMe expansion enclosure ship with two 100G QSFP28 cables. Choose where to install the expansion enclosure Before installing the new expansion enclosure, you should determine the placement of the new expansion enclosure within the rack.
  • Page 43 Figure 34. Installing the NVMe expansion enclosure rails (rear) Figure 35. Installing the NVMe expansion enclosure rails (front) 5. Add the retaining screws that came with the rails to the front and back of both rails. NOTE: Use the washers that came with the rails if the rack holes are square. NOTE: The screw hole at the front of the rail is behind the rail clamp.

  • Page 44: Install The System In The Cabinet

    NOTE: The following illustration does not show the C-clips that are used to attach the cable management arms. Figure 36. Adding the retaining screws Install the system in the cabinet In an angled drop-in design, inner (chassis) rails are attached to the sides of the system and then the system slides into the outer (cabinet) rails that are installed in the rack.
  • Page 45 2. Inner rail 3. Attach the inner rails to the sides of the system by aligning the J-slots on the rail with the standoffs on the system and sliding forward on the system until they lock into place. Figure 38. Attach the inner rails to the system 4.

  • Page 46: Installing Cable Management Arms

    Figure 40. Slide system into the rack Installing cable management arms About this task To properly orient the cable management arms, hold them with the silver side facing down. The words "Upper" and "Lower" on the arms should be legible. Steps 1.

  • Page 47: Cable The New Nvme Expansion Enclosure

    Figure 41. Installing the cable management arms Cable the new NVMe expansion enclosure Follow these guidelines to cable an expansion enclosure in a running system to a new expansion enclosure. Prerequisites Apply cable labels to the cables connecting the expansion enclosures. In this procedure, "last expansion enclosure" refers to the last expansion enclosure that is currently installed.
  • Page 48 Figure 42. Cabling two expansion enclosures Install a new base enclosure and an optional expansion enclosure...

  • Page 49: Closing The Cable Management Arms

    Figure 43. Cabling three expansion enclosures 3. Route the power cords through the cable management arms. The power cords for power supplies on the left route through the upper cable management arms, and the power cords for power supplies on the right route through the lower cable management arms.

  • Page 50: Testing The Cable Management Arms

    c. Make sure that you hear the audible click that indicates that the lower cable management arm is in place. 2. Close the upper cable management arm: a. Swing the upper cable management arm to the right side of the enclosure, and align the retention latch with the upper rail bracket.

  • Page 51: Installing Drives

    Installing drives If the drives shipped separately from the enclosure, install them in the enclosure now. If the drives are already installed in the enclosure, you are ready to install the bezel. Installing a drive About this task NOTE: If you are installing multiple drives in a system that is powered up, wait at least 10 seconds before sliding the next drive into position.
  • Page 52 4. If the bezel has a key lock, lock the bezel with the provided key. CL5262 Figure 46. Installing the bezel Install a new base enclosure and an optional expansion enclosure...

  • Page 53: Chapter 2: Base Enclosure Service Procedures

    Base enclosure service procedures The base enclosure contains customer-replaceable components. Follow these procedures to safely replace a failed component. NOTE: Review the information in Safety precautions for handling replaceable units before handling replaceable parts. Topics: • Replace a faulted drive in the base enclosure •...

  • Page 54: Install A 2.5" Drive

    Figure 47. Pushing the latch cover up 3. Push down the orange button to release the latch. 4. Remove the drive from the slot. Figure 48. Removing a 2.5" drive 5. Place the drive on a static-free surface. Install a 2.5" drive About this task NOTE: If you are installing multiple drives in a system that is powered up, wait at least 10 seconds before sliding the next...

  • Page 55: Verify The Operation Of A Replacement Drive

    3. Push the orange button until the drive is fully seated in the slot. 4. Push the latch down until it locks into place. Figure 49. Installing a 2.5" drive 5. If you are installing an NVMe NVRAM drive, push the latch cover into place. The activity light flashes to indicate that the spin-up sequence has begun.

  • Page 56: Add A New Drive To The Base Enclosure

    Add a new drive to the base enclosure Take the following actions to add a new drive to the base enclosure. CAUTION: Do not add drives to powered off systems. For details, see Dell knowledge base article 000187118. Removing the front bezel Steps 1.

  • Page 57: Install A 2.5" Drive

    Figure 50. Removing a drive filler module Install a 2.5" drive About this task NOTE: If you are installing multiple drives in a system that is powered up, wait at least 10 seconds before sliding the next drive into position. NOTE: NVMe SSD and NVMe SCM drives must be installed from left-to-right starting with the first available slot.

  • Page 58: Verify The Operation Of An Added Drive

    Figure 51. Installing a 2.5" drive 5. If you are installing an NVMe NVRAM drive, push the latch cover into place. The activity light flashes to indicate that the spin-up sequence has begun. Verify the operation of an added drive Steps 1.

  • Page 59: Identify A Faulted Power Supply From Powerstore Manager

    Identify a faulted power supply from PowerStore Manager Before you replace a power supply, ensure that you have identified its location within the system. Using PowerStore Manager, you can identify and locate a faulted power supply. Steps 1. From PowerStore Manager, select Hardware. 2.

  • Page 60: Install A Power Supply

    Figure 53. Removing the power cable 2. Push and hold the orange release tab to the left (to the right for the upside-down power supply) and grasp the power supply by its handle. Remove the power supply by pulling it from the node. Figure 54.

  • Page 61: Verify The Operation Of A Replacement Power Supply

    Figure 55. Installing a power supply 3. Connect the power cable to the power supply and secure the cord with the retention bail at the connector. Figure 56. Inserting the power cable Verify the operation of a replacement power supply Steps 1.

  • Page 62: Replace An Embedded Module

    2. Ship the failed part to your service provider as described in the instructions that were included with the replacement part. 3. For more information about returning customer-replaceable parts: a. Open PowerStore Manager. b. Click Settings on the upper right of the screen. c.

  • Page 63: Power Down The Node

    Table 4. Embedded module LEDs (continued) Location State Description Safe to remove the node when the node has been properly prepared. Node power Green Node is on (main power). Green blinking Node is initializing a serial over LAN session. Node is off. Node fault Amber Fault has occurred.
  • Page 64 Figure 58. Releasing the lever on the embedded module 3. Pull the release lever away from the system. The embedded module releases from the system as you pull the lever. Figure 59. Removing the embedded module from the system 4. Remove the embedded module from the slot. Base enclosure service procedures...

  • Page 65: Transfer The 4-Port Card

    Transfer the 4-port card If you are replacing the embedded module, remove the 4-port card from the old embedded module and install it into the new embedded module. Do not transfer the 4-port card while replacing a node. Remove a 4-port card Steps 1.

  • Page 66: Install An Embedded Module

    2. Align the white pegs beneath the holes on the 4-port card. CAUTION: Do not force the 4-port card into place. If the 4-port card does not smoothly seat, re-align the pegs and try again. Figure 62. Seating the 4-port card 3.

  • Page 67: Power Up The Node

    Figure 64. Installing the embedded module 2. When the embedded module is fully seated, push the release lever back into the system until the orange tab locks the lever in place. Figure 65. Locking the release lever 3. Connect each cable into the same port from which it was removed. Power up the node Power up the node as described in Power control...

  • Page 68: Return A Faulted Part

    Return a faulted part About this task For US customers, return defective material within five business days. For International customers, return defective material within 10 business days. The materials required to return your defective part are supplied with the good part shipment. Steps 1.

  • Page 69: Embedded Module Leds

    Embedded module LEDs Use the fault LEDs to identify the faulted part. Figure 66. Embedded module LEDs Table 5. Embedded module LEDs Location State Description Unsafe to remove White Do not remove the node. Improper removal could cause data loss. Safe to remove the node when the node has been properly prepared.

  • Page 70: Power Down The Node

    Table 5. Embedded module LEDs (continued) Location State Description No port activity. Power down the node Power down the node as described in Power control procedures. Remove an embedded module Steps 1. Label and disconnect all cables that are attached to the embedded module. CAUTION: Do not pull the node from the base enclosure.

  • Page 71: Remove A 4-Port Card

    Figure 68. Removing the embedded module from the system 4. Remove the embedded module from the slot. Remove a 4-port card Steps 1. Remove the SFPs from the front of the embedded module. 2. Push down the two blue tabs on the back of the 4-port card to release the 4-port card. Figure 69.

  • Page 72: Install A 4-Port Card

    Figure 70. Removing the 4-port card Install a 4-port card Steps 1. Align the 4-port card in the embedded module so that the ports on the front line up with the slots on the front of the embedded module. 2. Align the white pegs beneath the holes on the 4-port card. CAUTION: Do not force the 4-port card into place.

  • Page 73: Install An Embedded Module

    Figure 72. Locking the 4-port card into position 5. If necessary, tighten the four captive screws that secure the air dam to the front of the embedded module. 6. Install the SFPs into the embedded module. Install an embedded module Steps 1.

  • Page 74: Power Up The Node

    Figure 74. Locking the release lever 3. Connect each cable into the same port from which it was removed. Power up the node Power up the node as described in Power control procedures. Verify the operation of a new 4-port card Steps 1.

  • Page 75: Replace A 2-Port 100Gbe Card

    Replace a 2-port 100GbE card Take the following actions to remove a faulted 2-port 100GbE card and install the replacement 2-port 100GbE card into the system. Before you begin CAUTION: Before starting this procedure, use the PowerStore Manager Hardware view and Alerts view to verify that the appliance and peer node are healthy with no outstanding alerts.

  • Page 76: Power Down The Node

    Table 6. Embedded module LEDs (continued) Location State Description Blue Node in Degraded Mode. Amber or blue System is booting. blinking Blue and amber System uninitialized. A management IP alternating (green address has not been assigned. for 3 seconds) Blue and amber Node in Service Mode.

  • Page 77: Remove A 2-Port 100Gbe Card

    Figure 76. Releasing the lever on the embedded module 3. Pull the release lever away from the system. The embedded module releases from the system as you pull the lever. Figure 77. Removing the embedded module from the system 4. Remove the embedded module from the slot. Remove a 2-port 100GbE card Steps 1.

  • Page 78: Install A 2-Port 100Gbe Card

    2. Push down the two blue tabs on the back of the 2-port 100GbE card to release the 2-port 100GbE card. Figure 78. Opening the retaining tabs 3. Lift the 2-port 100GbE card off the pegs, and pull the 2-port 100GbE card away from the embedded module. NOTE: If you are having difficulty removing the 2-port 100GbE card, loosen the captive screws that secure the air dam to the front of the embedded module .

  • Page 79: Install An Embedded Module

    Figure 80. Seating the 2-port 100GbE card 3. Gently push down on the 2-port 100GbE card. 4. Push up on the blue tabs until they lock into place. Figure 81. Locking the 2-port 100GbE card into position 5. Install the air dam and tighten the captive screws. 6.

  • Page 80: Power Up The Node

    Figure 82. Installing the embedded module 2. When the embedded module is fully seated, push the release lever back into the system until the orange tab locks the lever in place. Figure 83. Locking the release lever 3. Connect each cable into the same port from which it was removed. Power up the node Power up the node as described in Power control...

  • Page 81: Replace An Sfp

    Replace an SFP Take the following actions to remove the faulted SFP and install the replacement SFP into the system. Identify a faulted SFP module from PowerStore Manager Using PowerStore Manager, you can identify and locate a faulted SFP module. Steps 1.

  • Page 82: Verify The Operation Of A Replacement Sfp Module

    EMC3550 Figure 85. Installing an SFP module 3. Push the spring release down to lock the SFP module into place. 4. Reconnect the cable to the replacement SFP module. Example Verify the operation of a replacement SFP module Steps 1. From PowerStore Manager, select Hardware. 2.

  • Page 83: Before You Begin

    Before you begin CAUTION: Before starting this procedure, use the PowerStore Manager Hardware view and Alerts view to verify that the appliance and peer node are healthy with no outstanding alerts. If multiple nodes need to be removed while performing this procedure, repeat this verification for each affected node before proceeding to remove the next node.

  • Page 84: Remove A Faulted I/O Module

    Remove a faulted I/O module Steps 1. Pull the trigger mechanism on the I/O module handle to release it. CAUTION: Do not pull the node from the base enclosure. Pulling the node from the base enclosure disrupts the system cache. Figure 87.

  • Page 85: Power Up The Node

    ● If the button remains in, the module is fully seated. ● If the button springs back, gently push the module further into the chassis, then push it again. ● If the button still does not rest flush with its handle, remove the module and repeat steps 1 and 2. Figure 90.

  • Page 86: Before You Begin

    Before you begin CAUTION: Before starting this procedure, use the PowerStore Manager Hardware view and Alerts view to verify that the appliance and peer node are healthy with no outstanding alerts. If multiple nodes need to be removed while performing this procedure, repeat this verification for each affected node before proceeding to remove the next node.
  • Page 87 Figure 91. Removing the power cable 2. Disconnect the network and all other cables from the back of the I/O modules and network ports on the node. NOTE: Label the cables before you remove them. NOTE: Do not remove any cables from the other node. 3.

  • Page 88: Remove The Top Cover From The Node

    Figure 93. Removing the node 7. Place the node on a clean, flat, static-free work surface. Remove the top cover from the node Steps 1. While pushing down the two blue release buttons, slide the top cover towards the rear of the system, until it stops. Figure 94.

  • Page 89: Remove The Fan Module

    Figure 95. Removing the top cover Remove the fan module Steps 1. Disconnect the fan module power cable from the motherboard. Figure 96. Disconnecting fan power cable 2. Unhook the fan module power cable from the cable holder. 3. Squeeze the blue release tabs. 4.

  • Page 90: Install The Fan Module

    Figure 97. Removing the fan from the motherboard Install the fan module Steps 1. Place the fan module into the mounting position in the node. 2. Squeeze the blue tabs and press downward to lock the fan module into position. 3.

  • Page 91: Install The Node

    Figure 99. Aligning the top cover 2. Pull the top cover forward to secure it in place. Figure 100. Securing the top cover Install the node Steps 1. Align the pins on the top of the node with the grooves on the top of the chassis. 2.

  • Page 92: Verify The Operation Of A Replacement Fan Module

    Figure 101. Sliding the node halfway into the chassis 3. Pull the black release tab out completely, and slide the rest of the node back into the chassis. The black release tab slides back into the system as it is inserted. Figure 102.

  • Page 93: Return A Faulted Part

    Return a faulted part About this task For US customers, return defective material within five business days. For International customers, return defective material within 10 business days. The materials required to return your defective part are supplied with the good part shipment. Steps 1.

  • Page 94: Remove The Node

    Remove the node This procedure describes how to remove a node from the chassis. There are two nodes. The top node is considered to be upside-down and mirrors the bottom node. The procedure for removing the top node and the bottom node is the same. Prerequisites If the I/O modules and network cables are not already labeled, label them clearly for reconnecting later.

  • Page 95: Remove The Top Cover From The Node

    Figure 104. Disengaging the locking mechanism for node B 5. Before removing the node, ensure that the wire bail is properly secured to the power supply cable of the other node to prevent accidental loss of power and cache. 6. Use the release handle to pull the node outward enough to grasp the sides with both hands. Then, with both hands supporting the node, pull the node fully out of the enclosure.

  • Page 96: Remove The Faulted Dual Inline Memory Module

    Figure 106. Releasing the top cover 2. Lift the top cover upward, and remove it from the node. Figure 107. Removing the top cover Remove the faulted dual inline memory module Steps 1. Locate the faulted DIMM in the node by using the picture below as a reference for orientation. The DIMMs are identified by white or black retaining tabs.

  • Page 97: Install The Dual Inline Memory Module

    Figure 108. Top view of the node NOTE: The leftmost DIMM slot is 23, and the slots decrease sequentially to slot 0 on the far right. 2. Depress the white or black retaining tabs downward to free the DIMM from its slot. 3.

  • Page 98: Install The Top Cover On The Node

    ● Do not seat one end of the DIMM and then the other. Figure 110. Installing the DIMM 3. Proper DIMM insertion will automatically close the latch ejectors and lock the DIMM into the socket. Verify that the latch ejectors are fully closed and have engaged the notches in the DIMM. Install the top cover on the node Steps 1.

  • Page 99: Install The Node

    Figure 112. Securing the top cover Install the node Steps 1. Align the pins on the top of the node with the grooves on the top of the chassis. 2. Slide the node into the chassis until it stops, about halfway in. Figure 113.

  • Page 100: Verify The Operation Of A Replacement Dimm

    Figure 114. Installing the node 4. Reconnect the back-end cables and the cables to the I/O modules and network ports. 5. Pull the orange release trigger and push in gently to re-engage the locking mechanism. If the black release tab comes out when pulled, the locking mechanism is not engaged. 6.

  • Page 101: Replace An Internal M.2 Boot Module

    Replace an internal M.2 boot module Take the following actions to remove the faulted internal M.2 boot module and install the replacement internal M.2 boot module into the system. The internal M.2 boot module are located within the node. You can access the internal M.2 boot module by removing the node from the chassis and opening the top cover.
  • Page 102 Steps 1. Rotate the power cable retention bail to the left (right for top power supply). Disconnect the power cable from the power supply. Figure 115. Removing the power cable 2. Disconnect the network and all other cables from the back of the I/O modules and network ports on the node. NOTE: Label the cables before you remove them.

  • Page 103: Remove The Top Cover From The Node

    6. Use the release handle to pull the node outward enough to grasp the sides with both hands. Then, with both hands supporting the node, pull the node fully out of the enclosure. Figure 117. Removing the node 7. Place the node on a clean, flat, static-free work surface. Remove the top cover from the node Steps 1.

  • Page 104: Remove The Faulted Internal M.2 Boot Module

    Figure 119. Removing the top cover Remove the faulted internal M.2 boot module Steps 1. Locate the M.2 boot module adaptor in the node. You can identify the M.2 boot module adaptor by the blue retaining tabs. 2. Press the blue retaining tabs downward to free the M.2 boot module adaptor from its slot. 3.

  • Page 105: Install The Internal M.2 Boot Module

    Figure 121. Removing the internal M.2 boot module from the M.2 boot module adaptor Install the internal M.2 boot module Steps 1. Place the internal M.2 boot module into the M.2 boot module adaptor. NOTE: The side of the internal M.2 boot module with the barcodes should be facing up. 2.

  • Page 106: Install The Top Cover On The Node

    Figure 123. Installing the M.2 boot module adaptor Install the top cover on the node Steps 1. Position the top cover over the node and align it with the slots in the sides at the rear of the node. Figure 124. Aligning the top cover 2.

  • Page 107: Install The Node

    Figure 125. Securing the top cover Install the node Steps 1. Align the pins on the top of the node with the grooves on the top of the chassis. 2. Slide the node into the chassis until it stops, about halfway in. Figure 126.

  • Page 108: Verify The Operation Of A Replacement Internal M.2 Boot Module

    Figure 127. Installing the node 4. Reconnect the back-end cables and the cables to the I/O modules and network ports. 5. Pull the orange release trigger and push in gently to re-engage the locking mechanism. If the black release tab comes out when pulled, the locking mechanism is not engaged. 6.

  • Page 109: Replace An M.2 Boot Module Adaptor

    Replace an M.2 boot module adaptor Take the following actions to remove the faulted M.2 boot module adaptor and install the replacement M.2 boot module adaptor into the system. The M.2 boot module adaptor is located within the node. You can access the M.2 boot module adaptor by removing the node from the chassis and opening the top cover.
  • Page 110 Steps 1. Rotate the power cable retention bail to the left (right for top power supply). Disconnect the power cable from the power supply. Figure 128. Removing the power cable 2. Disconnect the network and all other cables from the back of the I/O modules and network ports on the node. NOTE: Label the cables before you remove them.

  • Page 111: Remove The Top Cover From The Node

    6. Use the release handle to pull the node outward enough to grasp the sides with both hands. Then, with both hands supporting the node, pull the node fully out of the enclosure. Figure 130. Removing the node 7. Place the node on a clean, flat, static-free work surface. Remove the top cover from the node Steps 1.

  • Page 112: Remove The Faulted M.2 Boot Module Adaptor

    Figure 132. Removing the top cover Remove the faulted M.2 boot module adaptor Steps 1. Locate the M.2 boot module adaptor in the node. You can identify the M.2 boot module adaptor by the blue retaining tabs. 2. Press the blue retaining tabs downward to free the M.2 boot module adaptor from its slot. 3.

  • Page 113: Install The M.2 Boot Module Adaptor

    Figure 134. Removing the internal M.2 boot modules from the M.2 boot module adaptor Install the M.2 boot module adaptor Steps 1. Place the internal M.2 boot modules that you removed from the faulted M.2 boot module adaptor into the new M.2 boot module adaptor.

  • Page 114: Install The Top Cover On The Node

    Figure 136. Installing the M.2 boot module adaptor Install the top cover on the node Steps 1. Position the top cover over the node and align it with the slots in the sides at the rear of the node. Figure 137. Aligning the top cover 2.

  • Page 115: Install The Node

    Figure 138. Securing the top cover Install the node Steps 1. Align the pins on the top of the node with the grooves on the top of the chassis. 2. Slide the node into the chassis until it stops, about halfway in. Figure 139.

  • Page 116: Verify The Operation Of A Replacement M.2 Boot Module Adaptor

    Figure 140. Installing the node 4. Reconnect the back-end cables and the cables to the I/O modules and network ports. 5. Pull the orange release trigger and push in gently to re-engage the locking mechanism. If the black release tab comes out when pulled, the locking mechanism is not engaged. 6.

  • Page 117: Replace A Node

    Replace a node Take the following actions to remove the faulted node from the enclosure and install the replacement node. Before you begin CAUTION: Before starting this procedure, use the PowerStore Manager Hardware view and Alerts view to verify that the appliance and peer node are healthy with no outstanding alerts. If multiple nodes need to be removed while performing this procedure, repeat this verification for each affected node before proceeding to remove the next node.
  • Page 118 Figure 141. Removing the power cable 2. Disconnect the network and all other cables from the back of the I/O modules and network ports on the node. NOTE: Label the cables before you remove them. NOTE: Do not remove any cables from the other node. 3.

  • Page 119: Remove The Top Cover From The Node

    Figure 143. Removing the node 7. Place the node on a clean, flat, static-free work surface. Remove the top cover from the node Steps 1. While pushing down the two blue release buttons, slide the top cover towards the rear of the system, until it stops. Figure 144.

  • Page 120: Transfer Parts From The Faulted Node To The Replacement Node

    Figure 145. Removing the top cover Transfer parts from the faulted node to the replacement node Transfer the following components from the faulted node to the corresponding locations in the replacement node. To help ensure the correct placement in the enclosure, transfer only one component at a time. NOTE: Confirm that all parts are fully seated before inserting the node into the base enclosure.

  • Page 121: Install The Node

    Figure 146. Aligning the top cover 2. Pull the top cover forward to secure it in place. Figure 147. Securing the top cover Install the node Steps 1. Align the pins on the top of the node with the grooves on the top of the chassis. 2.

  • Page 122: Verify The Operation Of A Replacement Node

    Figure 148. Sliding the node halfway into the chassis 3. Pull the black release tab out completely, and slide the rest of the node back into the chassis. The black release tab slides back into the system as it is inserted. Figure 149.

  • Page 123: Return A Faulted Part

    Return a faulted part About this task For US customers, return defective material within five business days. For International customers, return defective material within 10 business days. The materials required to return your defective part are supplied with the good part shipment. Steps 1.

  • Page 124: Chapter 3: Sas Expansion Enclosure Service Procedures

    SAS expansion enclosure service procedures The SAS expansion enclosure contains customer-replaceable components. Follow these procedures to safely replace a failed component. NOTE: Review the information in Safety precautions for handling replaceable units before handling replaceable parts. Topics: • Add a drive in a SAS expansion enclosure •...

  • Page 125: Remove A Drive Filler Module

    Remove a drive filler module Steps 1. Insert your finger into the cutout on the drive filler module. 2. Pull the filler module out of the slot. Figure 151. Removing a drive filler module Installing a drive About this task NOTE: If you are installing multiple drives in a system that is powered up, wait at least 10 seconds before sliding the next drive into position.

  • Page 126: Installing The Front Bezel

    Figure 152. Installing a drive The activity light flashes to indicate that the spin-up sequence has begun. Installing the front bezel Steps 1. Align the bezel with the enclosure. 2. Gently push the bezel into place on the cabinet until it latches. 3.

  • Page 127: Replace A Faulted Drive In A Sas Expansion Enclosure

    Replace a faulted drive in a SAS expansion enclosure Take the following actions to remove a faulted drive from a SAS expansion enclosure and install a replacement drive. Identify a faulted drive from PowerStore Manager Before you replace a drive, ensure that you have identified its location within the system. Using PowerStore Manager, you can identify and locate a faulted drive.

  • Page 128: Remove A Faulted Drive

    Remove a faulted drive Steps 1. Locate the drive with the blinking amber LED fault light. 2. Push down the orange button to release the latch. 3. Remove the drive from the slot. Figure 155. Removing a drive 4. Place the drive on a static-free surface. Installing a drive About this task NOTE:...

  • Page 129: Installing The Front Bezel

    Figure 156. Installing a drive The activity light flashes to indicate that the spin-up sequence has begun. Installing the front bezel Steps 1. Align the bezel with the enclosure. 2. Gently push the bezel into place on the cabinet until it latches. 3.

  • Page 130: Return A Faulted Part

    The status of the replacement drive should read Healthy. If the status is still Faulted, wait a few minutes and refresh PowerStore Manager. If the status does not change, ensure that the drive is correctly seated, or contact your service provider.
  • Page 131 CL5982 Figure 158. LCC fault LED About this task CAUTION: The DAE must have at least one LCC installed while the enclosure is powered up; do not remove both LCCs while AC power is on. Steps 1. Attach an ESD wristband to your wrist and the enclosure. 2.

  • Page 132: Installing A Replacement Lcc

    b. Press the orange handle buttons to release the LCC, pull the latches outward, and remove the LCC from its slot. CL5984 Figure 160. Removing an LCC 4. Place the LCC on a clean, static-free surface. Installing a replacement LCC Steps 1.
  • Page 133 CL5985 Figure 161. Installing an LCC 4. Press the latches to secure the LCC. 5. Reconnect each cable to the port from which it was removed. Results The LCC power LED turns on. SAS expansion enclosure service procedures...

  • Page 134: Verify The Operation Of A Replacement Lcc

    CL5986 Figure 162. LCC power LED Verify the operation of a replacement LCC Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the LCC. 3. On the Components card, under Rear View, expand ExpansionEnclosure. 4. Select the relevant LCC. The status of the replacement LCC should read Healthy.

  • Page 135: Replace A Power/Cooling Module In A Sas Expansion Enclosure

    Replace a power/cooling module in a SAS expansion enclosure Take the following actions to remove the faulted power/cooling module from the SAS expansion enclosure and install a replacement power/cooling module. Identify a faulted power/cooling module from PowerStore Manager Before you replace a power/cooling module, ensure that you have identified its location within the system. Using PowerStore Manager, you can identify and locate a faulted power/cooling module.
  • Page 136 Figure 164. Unplugging the power cord from an AC power supply/cooling module 3. On a DC power/cooling module, pinch the spring releases on each side of the power cord plug and pull the plug out of the connector. Spring Release CL5060 Figure 165.

  • Page 137: Installing A Replacement Power/Cooling Module

    CL5984 Figure 166. Removing an AC power/cooling module Installing a replacement power/cooling module Steps 1. Install the power/cooling module in the enclosure within two minutes: a. Gently insert the power/cooling module into the enclosure, being sure that the module is completely seated. b.
  • Page 138 CL5990 Figure 167. Installing a power/cooling module 2. For an AC power/cooling module: a. Plug the power cord into the power/cooling module. b. Secure the cord with the retention bail at the connector The bail prevents the power cord from pulling out of the connector. SAS expansion enclosure service procedures...

  • Page 139: Verify The Operation Of A Replacement Power/Cooling Module

    Figure 168. Plug in the power cord 3. For a DC power/cooling module, push the power cord plug into the connector until it snaps in place. Verify the operation of a replacement power/cooling module Steps 1. From PowerStore Manager, select Hardware. 2.

  • Page 140: Chapter 4: Nvme Expansion Enclosure Service Procedures

    NVMe expansion enclosure service procedures The NVMe expansion enclosure contains customer-replaceable components. Follow these procedures to safely replace a failed component. NOTE: Review the information in Safety precautions for handling replaceable units before handling replaceable parts. Topics: • Add a drive in an NVMe expansion enclosure •...

  • Page 141: Remove A Drive Filler Module

    CL5261 Figure 169. Removing the front bezel Remove a drive filler module Steps 1. Insert your finger into the cutout on the drive filler module. 2. Pull the filler module out of the slot. Figure 170. Removing a drive filler module NVMe expansion enclosure service procedures...

  • Page 142: Installing A Drive

    Installing a drive About this task NOTE: If you are installing multiple drives in a system that is powered up, wait at least 10 seconds before sliding the next drive into position. NOTE: Drives must be installed from left-to-right starting with the first available slot. Steps 1.

  • Page 143: Verify The Operation Of An Added Drive

    CL5262 Figure 172. Installing the bezel Verify the operation of an added drive Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you added the drive. 3. On the Components card, under Drives, expand ExpansionEnclosure and select the drive. The status of the drive should read Healthy.

  • Page 144: Removing The Front Bezel

    Removing the front bezel About this task NOTE: Remove the front bezel of the expansion enclosure to gain access to the drives. The bezel is required for EMI compliance when the enclosure is powered up. Remove it only to replace or add a drive. Steps 1.

  • Page 145: Installing A Drive

    Figure 174. Removing a drive 4. Place the drive on a static-free surface. Installing a drive About this task NOTE: If you are installing multiple drives in a system that is powered up, wait at least 10 seconds before sliding the next drive into position.

  • Page 146: Installing The Front Bezel

    Installing the front bezel Steps 1. Align the bezel with the enclosure. 2. Gently push the bezel into place on the cabinet until it latches. 3. If the bezel has a key lock, lock the bezel with the provided key. CL5262 Figure 176.

  • Page 147: Replace A Power Supply Module In An Nvme Expansion Enclosure

    e. If your screen does not show the Return Part link, contact your service provider for instructions. Replace a power supply module in an NVMe expansion enclosure Take the following actions to remove the faulted power supply module from the NVMe expansion enclosure and install a replacement power supply.

  • Page 148: Remove A Power Supply

    Remove a power supply About this task The power supplies in the NVMe expansion enclosure are installed upside down. NOTE: You do not need to power down the system to remove a power supply. Steps 1. Rotate the power cable retention bail to the left. Remove the power cable from the power supply. Figure 178.

  • Page 149: Verify The Operation Of A Replacement Power Supply

    2. Push the power supply into the node until it clicks into place. Figure 180. Installing a power supply 3. Connect the power cable to the power supply and secure the cord with the retention bail at the connector. Figure 181. Inserting the power cable Verify the operation of a replacement power supply Steps 1.

  • Page 150: Replace A Fan Module In An Nvme Expansion Enclosure

    Steps 1. Package the faulted part in the shipping box that contained the replacement part. 2. Ship the failed part to your service provider as described in the instructions that were included with the replacement part. 3. For more information about returning customer-replaceable parts: a.
  • Page 151 Figure 182. Lifting the system cover 3. Squeeze the orange release tabs on the fan module. 4. Lift the fan module away from the system. NVMe expansion enclosure service procedures...

  • Page 152: Install A Fan Module

    Figure 183. Removing a fan module Install a fan module Steps 1. Push the fan module into the empty slot. NVMe expansion enclosure service procedures...
  • Page 153 Figure 184. Installing a fan module 2. Close the system cover. NVMe expansion enclosure service procedures...

  • Page 154: Verify The Operation Of A Replacement Fan Module

    Figure 185. Closing the system cover 3. Push the expansion enclosure into the rack. Verify the operation of a replacement fan module Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the fan module. 3. On the Components card, under Internal View, expand the node that includes the fan module, and then select the relevant FanModule.

  • Page 155: Replace A Clock Distribution Board In An Nvme Expansion Enclosure

    Replace a Clock Distribution Board in an NVMe expansion enclosure Take the following actions to remove the faulted Clock Distribution Board from the NVMe expansion enclosure and install a replacement Clock Distribution Board. Identify a faulted Clock Distribution Board from PowerStore Manager Before you replace a Clock Distribution Board, ensure that you have identified its location within the system.
  • Page 156 Figure 186. Lifting the system cover 3. Squeeze the orange release tabs on the Clock Distribution Board. 4. Slide the Clock Distribution Board toward the fans and then up out of the system. NVMe expansion enclosure service procedures...

  • Page 157: Install A Clock Distribution Board

    Figure 187. Removing the Clock Distribution Board Install a Clock Distribution Board Steps 1. Squeeze the orange tabs and align the Clock Distribution Board with the empty slot. 2. Push the Clock Distribution Board into the empty slot. NVMe expansion enclosure service procedures...
  • Page 158 Figure 188. Installing the Clock Distribution Board 3. Close the system cover. NVMe expansion enclosure service procedures...

  • Page 159: Verify The Operation Of A Replacement Clock Distribution Board

    Figure 189. Closing the system cover 4. Push the expansion enclosure into the rack. Verify the operation of a replacement Clock Distribution Board Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the Clock Distribution Board. 3.

  • Page 160: Replace An Access Module In An Nvme Expansion Enclosure

    Replace an Access Module in an NVMe expansion enclosure Take the following actions to remove the faulted Access Module from the NVMe expansion enclosure and install a replacement Access Module. Identify a faulted Access Module from PowerStore Manager Before you replace an Access Module, ensure that you have identified its location within the system. Using PowerStore Manager, you can identify and locate a faulted Access Module.

  • Page 161: Install An Access Module

    Figure 190. Releasing the Access Module 3. Pull the latches to remove the Access Module from the chassis. NOTE: The Access Module comes completely out of the chassis. In addition to holding the latches, be prepared to support the Access Module to avoid dropping it. Figure 191.

  • Page 162: Verify The Operation Of A Replacement Access Module

    Figure 192. Installing the Access Module 2. Press in on the Access Module latches to lock them into place. Figure 193. Locking the Access Module into place 3. Connect the cables to the Access Module. Verify the operation of a replacement Access Module Steps 1.

  • Page 163: Return A Faulted Part

    Return a faulted part About this task For US customers, return defective material within five business days. For International customers, return defective material within 10 business days. The materials required to return your defective part are supplied with the good part shipment. Steps 1.
  • Page 164 Figure 194. Releasing the DIB 3. Press down firmly on the latches, and then pull the latches to remove the DIB from the chassis. NOTE: The DIB comes completely out of the chassis. In addition to holding the latches, be prepared to support the DIB to avoid dropping it.

  • Page 165: Replacing A Dib

    Replacing a DIB Steps 1. Align the DIB with the empty slot and carefully push it into the slot until the latches are engaged and start to rise. Figure 196. Installing the DIB 2. Press up on the DIB latches to lock them into place. Figure 197.

  • Page 166: Verify The Operation Of A Replacement Dib

    Verify the operation of a replacement DIB Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the DIB. 3. On the Components card, under Rear View, expand ExpansionEnclosure. 4. Select the relevant DIB. The status of the replacement DIB should read Healthy. If the status is still Faulted, wait a few minutes and refresh PowerStore Manager.

  • Page 167: Remove An Access Module

    Faulted parts appear in red in the image of the system, and report a status of Faulted in the State field. 5. You can also identify a faulted DIMM by using the following commands: To display the DIMM information: svc_diag list --expansion_hardware --sub_option dimm To display the status of the NVMe expansion enclosure: svc_diag list --expansion_hardware --sub_option status To display the verbose output of all of the hardware in the NVMe expansion enclosure including health and status.

  • Page 168: Remove The Faulted Dual Inline Memory Module

    Figure 199. Removing the Access Module Remove the faulted dual inline memory module Steps 1. Locate the faulted DIMM in the Access Module by using the picture below as a reference for orientation. Figure 200. Top view of the Access Module NOTE: DIMMs are installed in slots 1 and 4.

  • Page 169: Install The Dual Inline Memory Module

    Figure 201. Removing the DIMM Install the dual inline memory module Steps 1. Touching only the outside edges of the DIMM, align the DIMM with the connector. 2. Press the DIMM vertically down into the socket using pressure at each end while keeping the leading edge of the DIMM parallel to the connector until it fully seats to the bottom of the socket.

  • Page 170: Verify The Operation Of A Replacement Dimm

    Figure 203. Installing the Access Module 2. Press in on the Access Module latches to lock them into place. Figure 204. Locking the Access Module into place 3. Connect the cables to the Access Module. Verify the operation of a replacement DIMM Steps 1.

  • Page 171: Return A Faulted Part

    5. You can also verify the operation of a replacement DIMM by using the following commands: To display the DIMM information: svc_diag list --expansion_hardware --sub_option dimm To display the status of the NVMe expansion enclosure: svc_diag list --expansion_hardware --sub_option status To display the verbose output of all of the hardware in the NVMe expansion enclosure including health and status.

  • Page 172: Appendix A: Safety Precautions For Handling Replaceable Units

    Safety precautions for handling replaceable units Review these safety considerations before replacing any parts to avoid damage to your system. Topics: • Handling replaceable units Handling replaceable units This section describes the precautions that you must take and the general procedures that you must follow when removing, installing, and storing any replaceable unit.

  • Page 173: Hardware Acclimation Times

    Hardware acclimation times Units must acclimate to the operating environment before applying power. This requires the unpackaged system or component to reside in the operating environment for up to 16 hours in order to thermally stabilize and prevent condensation. Table 9. Hardware acclimation times Transit/storage environment Operating environment temperature Acclimation time...

  • Page 174: Unpacking A Part

    ● Replaceable units must acclimate to the operating environment before applying power. This requires the unpackaged component to reside in the operating environment for up to 16 hours in order to thermally stabilize and prevent condensation. Refer to Hardware acclimation times to ensure the replaceable unit has thermally stabilized to the operating environment.

  • Page 175: Appendix B: Power Control Procedures

    ○ Ensure that you also record the Dell Service Tag of each enclosure in your cluster. ● A PowerStore X model appliance consists of two ESXi host nodes (node A and node B), running VMware ESXi version 7.0.3, and a controller VM on each that runs the PowerStore operating environment.

  • Page 176: Power Control Procedures Preview

    For more information about the service scripts, see the PowerStore Service Scripts Guide. ● If both nodes in an appliance reboot in service mode, always return Node A to normal mode first to avoid management software conflicts. After Node A is operating normally, you can return Node B to normal mode. ●...

  • Page 177: Powering Off Procedures For Powerstore Node

    Table 10. Power control procedures preview (continued) Component Action PowerStore T model PowerStore X model and nodes. Reconnect power cables in the right order, and cables in the right order. use VMware vCenter server. Powering off procedures for PowerStore node This section includes the following procedures: ●...

  • Page 178: Power Off A Powerstore X Model Node

    NOTE: Do not power off or reboot a node, if the peer node is not operating normally. If the peer node is experiencing any major issues, associated alerts and events appear in PowerStore Manager. Also, to avoid service interruptions, ensure that there are sufficient and healthy paths from all connected hosts to the peer node.

  • Page 179: Powering On Procedures For Powerstore Node

    6. Monitor the vCenter server console and confirm that the ESXi host for the PowerStore X model node has entered Maintenance Mode. 7. Using vCenter commands, shut down the ESXi host that is in Maintenance Mode. 8. Monitor the vCenter server console to ensure that the ESXi host has shut down. Next steps To verify that the node has powered off, check the status of the LEDs in the rear of chassis.

  • Page 180: Power On A Powerstore X Model Node Using A Service Script

    2. Reconnect the power cable. 3. Wait for the node to complete powering on. Power on a PowerStore X model node using a service script Prerequisites Obtain the following information: ● Address of the VMware vCenter server associated with the appliance ●...

  • Page 181: Rebooting Procedures For A Powerstore Node

    Rebooting procedures for a PowerStore node This section includes the following procedures: ● Reboot a PowerStore T model node using PowerStore Manager ● Reboot a PowerStore T model node using a service script ● Reboot a PowerStore X model node Reboot a PowerStore T model node using PowerStore Manager Prerequisites Obtain the following information:...

  • Page 182: Reboot A Powerstore X Model Node

    3. Based on the node you are logged into, run one of the following commands: ● svc_node reboot local to reboot the node you are logged into. ● svc_node reboot peer to reboot the peer node. For more information, see the PowerStore Service Scripts Guide. Reboot a PowerStore X model node Prerequisites Obtain the following information:...

  • Page 183: Power Off A Powerstore T Model Appliance

    Power off a PowerStore T model appliance Prerequisites ● Do not power off the appliance if you are replacing a hardware component. Identify the node that includes the faulted hardware component, and power off only that node. For more information, see Power off a PowerStore T model node using PowerStore Manager.

  • Page 184: Powering On Procedures For Powerstore Appliances

    ○ Associated vCenter server account credentials ○ Service tags of the appliance and, if applicable, the associated expansion enclosures About this task Use the following procedure to power off a single PowerStore X model appliance in a multi-appliance cluster. To power off all of the appliances in a cluster, see Power off a PowerStore X model cluster.

  • Page 185: Power On A Powerstore X Model Appliance

    Steps 1. If nodes were removed, reseat the nodes into the base enclosure chassis. 2. If applicable, ensure that expansion enclosures are also reseated into the cabinet. 3. If applicable, reconnect the power cables to each associated expansion enclosure in an ascending order, such as the following: ●...

  • Page 186: Power Off A Powerstore T Model Cluster

    ● When the cluster is powered off, you have no access to the GUI, API, or CLI interfaces. Print the power on instructions to ensure that you have the information you require to power on the cluster in a specific order. You can also find these instructions on https://www.dell.com/powerstoredocs. ● Obtain the following information: ○...

  • Page 187: Powering On Procedures For Powerstore Cluster

    ○ Address of the VMware vCenter server associated with the appliance ○ Associated vCenter server account credentials About this task For multi appliance clusters, the following table describes which controller VMs must be manually powered off. The remaining controller VMs are automatically shut down when you place the ESXi host in Maintenance Mode. Table 11.

  • Page 188: Power On A Powerstore X Model Cluster

    4. For each appliance, reconnect the power cables to node A first, and then node B. The Node Power LED on each node turns on when the power cable is connected. Power on a PowerStore X model cluster Use the following procedure to power on a single appliance cluster or a multi appliance cluster. Prerequisites Obtain the following information: ●...

  • Page 189: Appendix C: Transferring The Internal Battery Backup Module

    Transferring the internal battery backup module Learn how to transfer the internal battery backup module from a faulted node to a replacement node. NOTE: Review the information in Safety precautions for handling replaceable units before handling replaceable parts. Topics: • Remove the internal battery backup module •...

  • Page 190: Install The Internal Battery Backup Module

    Figure 206. Removing the BBU from the motherboard Install the internal battery backup module Install the internal battery backup module into the replacement node. Steps 1. Place the internal battery backup module into position on the motherboard. Figure 207. Placing the internal battery backup module into position 2.
  • Page 191 Figure 208. Connecting the internal battery backup module cable to the motherboard Transferring the internal battery backup module...

  • Page 192: Appendix D: Data Collection

    Data collection Learn how to collect support materials to help troubleshoot the appliances in your system. Topics: • Support materials collection • Collect support materials Support materials collection You can collect support materials to help troubleshoot the appliances in your system. Depending on the option you choose, support materials can include system logs, configuration details, and other diagnostic information.
  • Page 193 5. Select the type of support data to collect from the Object type drop-down menu. 6. In the Objects to collect data for: area, select the check boxes of the appliances from which to collect support data. 7. To send the data collection to support when the job completes, select the Send materials to Support when finished check box.

  • Page 194: Appendix E: Support Notifications

    Support Notifications Learn how to disable and enable support notifications. Topics: • Disable support notifications • Enable support notifications Disable support notifications Disable support notifications before performing procedures, such as a software upgrade or support procedure, which can power off or reboot a node in an appliance. Steps 1.

  • Page 195: Appendix F: Add Appliances To The Cluster

    Add appliances to the cluster Learn how to add appliances to the cluster. Topics: • Add appliances to the cluster Add appliances to the cluster Prerequisites ● You can only have up to four appliances in a cluster. ● Ensure that the cluster is functional and in a healthy state. If any other appliance in the cluster is not operational, you may not be able to add an appliance.

  • Page 196: Appendix G: Remove Appliances From The Cluster

    ● Identify the Service Tag of the appliance that you want to remove. For details, see the Hardware Information Guide for PowerStore 1000, 1200, 3000, 3200, 5000, 5200, 7000, 9000, and 9200 or Hardware Information Guide for PowerStore 500T Model .

  • Page 197: Remove An Appliance From A Powerstore X Model Cluster

    ● Identify the Service Tag of the appliance that you want to remove. For details, see the Hardware Information Guide for PowerStore 1000, 1200, 3000, 3200, 5000, 5200, 7000, 9000, and 9200. ● If the appliance that you want to remove is not functional, contact your service provider for assistance with removing the appliance.
  • Page 198 NOTE: When the appliance removal process is running, do not run commands that can change the state of the cluster, such as adding external hosts or changing CHAP configurations. Steps 1. Under Hardware, select Appliances, and identify the IP address of the appliance with the Service Tag identified in Prerequisites.
  • Page 199 ● If the primary node on the appliance is Node A, the IP address of Node A is for the primary node and the IP address of Node B is for the secondary node. ● If the primary node on the appliance is Node B, the IP address of Node B is for the primary node and the IP address of Node A is for the secondary node.

  • Page 200: Migrate Storage Objects From An Appliance

    c. Ensure that Node A is the primary node on the appliance. If the Node B is the primary node of the appliance, log in to the appliance using an SSH client and run the svc_node reboot local command to reboot Node B and make Node A the primary node. 13.
  • Page 201 Results The LUN ID of a volume changes automatically when a volume is migrated from one PowerStore appliance to another appliance in the same cluster. Follow these guidelines when migrating a boot volume: ● Power off the connected host before migrating the boot volume. Then, change the LUN ID for the boot volume after the migration is performed and power on the host.

  • Page 202: Appendix H: Reinitialize The System

    Reinitialize the system Learn how to reset the entire system to the original, default factory settings. Topics: • Reinitialize the system Reinitialize the system Reinitializing the system resets the entire system to the original, default factory settings. You can reinitialize the system using service scripts.

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