Chapter 6: Troubleshooting; No Audio During Calls; No Access To The Web Portal; Ip Address Issue - Avaya H229 Installing And Administering

Chapter 6: Troubleshooting

This chapter describes known issues and solutions for these issues.
Before using this chapter, verify that all web portal settings are properly configured. You can use the
System tab in the web portal to obtain network packet dumps, configure upgrades, and reset the
device to its factory settings.

No audio during calls

Condition
When making a call, you get no audio or the other party does not hear you.
Solution
The firewall can block the audio stream. Disable this feature.

No access to the web portal

Condition
You cannot access the web portal.
Solution
1. Verify that the phone and the computer you are using to access the web portal are
connected to the same LAN.
2. Verify the IP address you entered in your browser.
3. After verifying the connections, if necessary, reset the device to its factory default settings.

IP address issue

Condition
The IP address cannot be obtained.
October 2019 Installing and Administering the Avaya H229 Phone
Comments on this document? infodev@avaya.com
42