Software Error Messages - Agilent Technologies BenchCel User Manual

Software error messages

About this topic

Software error messages

Error message
Communication timed
out
BenchCel Microplate Handler User Guide
For information about...
Diagnosing problems
Adjusting the plate-orientation sensors
Checking and adjusting the stacker
gripper pressure (internal air pressure)
Reporting problems to Agilent
Technologies
This topic lists possible software error messages, the causes of the errors, and ways to
resolve the errors. If you are still experiencing problems with the BenchCel Microplate
Handler after trying the solutions, contact Agilent Technical Support.
The following software error messages might appear during a protocol run or when
you are using BenchCel Diagnostics. The messages are listed alphabetically.
Cause
Communication between the
controlling computer and the
BenchCel Microplate Handler or
external device failed.
7 Maintenance and troubleshooting
Software error messages
See...
"Diagnostic tools" on page 146
"Setting sensor thresholds" on page 99
"Adjusting the stacker gripper pressure" on
page 158
"Reporting problems" on page 162
Solution
Try the following:
1
Verify that the device profile has the
correct the COM port number (serial) or
Ethernet ID.
2
Restart the VWorks software.
3
Restart the BenchCel Microplate Handler.
4
Check the Ethernet or serial cables.
5
(Ethernet only) Verify that the Ethernet
switch has power.
If the problem continues, contact Agilent
Technical Support.
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