Agilent Technologies BenchCel User Manual page 173

Reporting software problems
BenchCel Microplate Handler User Guide
Figure
BenchCel device front and back views
When you contact Agilent Technical Support, make sure you provide the following:
•
Short description of the problem
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Software version number
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Error message text (or screen capture of the error message dialog box)
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Screen capture of the About VWorks software dialog box
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Relevant software files
To find the VWorks software version number:
In the VWorks software, select Help > About VWorks.
To find the Diagnostics software version number:
1
Open BenchCel Diagnostics.
2
Read the version number on the title bar of the diagnostics window.
7 Maintenance and troubleshooting
Reporting problems
163