Customer Assistance For The Hearing Or Speech Impaired (Tdd/ Tty); If You Need Assistance; Fca Us Llc Customer Center285; Fca Canada Inc. Customer - RAM 1500 2019 User Manual

IF YOU NEED ASSISTANCE

The manufacturer and its authorized dealer
are vitally interested in your satisfaction. We
want you to be happy with our products and
services.
Warranty service must be done by an autho-
rized dealer. We strongly recommend that
you take the vehicle to an authorized dealer.
They know your vehicle the best, and are
most concerned that you get prompt and
high quality service. The manufacturer's
authorized dealer have the
factory-trained technicians, special tools,
and the latest information to ensure the
vehicle is fixed correctly and in a timely
manner.
This is why you should always talk to an
authorized dealer service manager first. Most
matters can be resolved with this process.
If for some reason you are still not satis-

fied, talk to the general manager or owner
of the authorized dealer. They want to
know if you need assistance.
If an authorized dealer is unable to resolve

the concern, you may contact the manu-
facturer's customer center.
Any communication to the manufacturer's
customer center should include the following
information:
Owner's name and address

Owner's telephone number (home and

office)
Authorized dealer name

Vehicle Identification Number (VIN)

Vehicle delivery date and mileage

FCA US LLC Customer Center
facilities,
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800)
387-9983 French

In Mexico Contact

Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568

Puerto Rico And U.S. Virgin Islands

FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (866) 726-4636
Fax: (787) 782-3345
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY)
To assist customers who have hearing diffi-
culties, the manufacturer has installed
special TDD (Telecommunication Devices for
the Deaf) equipment at its customer center.
Any hearing or speech impaired customer,
who has access to a TDD or a conventional
teletypewriter (TTY) in the United States,
can communicate with the manufacturer by
dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties
that require assistance can use the special
needs relay service offered by Bell Canada.
For TTY teletypewriter users, dial 711 and
for Voice callers, dial 1-800-855-0511 to
connect with a Bell Relay Service operator. 285