Voicemail; Default Feature Codes - Avaya 2420 User Manual

Voicemail

Note that not all systems support voicemail or have voicemail installed.
• To switch voicemail on dial *18, to switch it off dial *19.
• To retrieve your voicemail, use the code *17.
Note also that your voicemail may be set up to deliver your messages by calling you whenever you hang
up: this feature is known as Voicemail Ringback.
• To turn Voicemail Ringback on dial *48; to turn it off dial *49.
Dialing a number while listening to your messages invokes further facilities:
Once messages have been delivered, they are held on the system for 24 hours.
You can collect your voicemail from another extension by using the PIN your System Administrator has
set up for you. You can collect your messages if you are out of the office, by either dialing from a number
that has been registered for the purpose or by dialing your extension number and PIN when prompted. If
validation is successful, then dial 1 to retrieve your mail.
The System Administrator also specifies the reception number, to which the call is diverted if the caller
dials 0, and your email address if your voicemail and email are integrated.

Default Feature Codes

The following are the normal default feature codes available to all users. Your System Administrator may
add additional codes for other features and for speed dials.
The N where shown, should be replaced by the appropriate number. For example, with *07*N#, replace
N with the extension to which you want your calls forwarded when you have forwarding switched on.
*01 Forward Unconditionally On
*02 Forward Unconditionally Off
*03 Forward on Busy On
*04 Forward on Busy Off
*05 Forward on No Answer On
*06 Forward on No Answer Off
*07*N# Forward to number
*08 Do Not Disturb On
*09 Do Not Disturb Off
*10*N# Do Not Disturb Exception Add
*11*N# Do Not Disturb Exception Delete
*12*N# Follow Me Here
*13*N# Follow Me Here Cancel
*14*N# Follow Me To
2420 User Guide
IP Office 3.0(DT)
*15 Call Waiting On
*16 Call Waiting Off
*17 Voicemail Collect
*18 Voicemail On
*19 Voicemail Off
*26 Clear Call Waiting
*27*N# Hold Call Waiting
*30 Call Pick Up Any
*31 Call Pick Up Group
*32*N# Call Pick Up Extension
*33*N# Call Queue
*48 Voicemail Ringback On
*49 Voicemail Ringback Off
*57*N# Forward on busy number
40DHB0002USEG Issue 3d (16th March 2005)
Glossary
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