Avaya 2420 User Manual
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Avaya 2420 User Manual

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IP Office 3.0(DT)
2420 User Guide
th
40DHB0002USEG Issue 3d (16
March 2005)

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Summary of Contents for Avaya 2420

  • Page 1 IP Office 3.0(DT) 2420 User Guide 40DHB0002USEG Issue 3d (16 March 2005)

  • Page 3: Table Of Contents

    Table Of Contents Overview of the 2420 ......................... 7 Call Appearance Keys ....................... 9 Basic Call Handling Features....................11 Answer a Call ............................11 Make a Call............................... 11 Speed Dial ..............................11 Hold ................................12 Redial ............................... 12 Speakerphone ............................12 Transfer ..............................
  • Page 4 IDial - Dial Intercom ..........................46 Inclu - Dial Inclusion..........................46 Intru - Call Intrude ..........................46 Listn - Call Listen ..........................47 Login - Extn Login ..........................47 2420 User Guide Page iv IP Office 3.0(DT) 40DHB0002USEG Issue 3d (16th March 2005)
  • Page 5 Call Waiting .............................. 59 Call Forwarding ............................60 Diverting Calls ............................60 Do Not Disturb ............................60 Voicemail ..............................61 Default Feature Codes ..........................61 Index............................63 2420 User Guide Page v IP Office 3.0(DT) 40DHB0002USEG Issue 3d (16th March 2005)

  • Page 7: Overview Of The 2420

    Overview of the 2420 This guide covers the use of the Avaya 2420 telephone on Avaya IP Office telephone systems. The diagram below shows the main 2420 telephone features. 1. Display & Feature buttons: Shows key function names and call information.
  • Page 8 2420 User Guide 2420 User Guide Page 8 IP Office 3.0(DT) 40DHB0002USEG Issue 3d (16th March 2005)

  • Page 9: Call Appearance Keys

    • Pressing the adjacent key takes the call off hold and puts any other current call on hold. 2420 User Guide Page 9 IP Office 3.0(DT) 40DHB0002USEG Issue 3d (16th March 2005)

  • Page 11: Basic Call Handling Features

    Basic Call Handling Features Answer a Call When a call arrives at your 2420 telephone, you hear a ringing tone and a blinking bell icon appears on the associated call appearance. To answer an incoming call Do one of the following: •...

  • Page 12: Hold

    2420 User Guide Hold The Hold feature puts a call on hold until you can return to it. To put a call on hold 1. Press To return to the held call 1. Press the call appearance button of the held call.

  • Page 13: Transfer

    Message Your Message lamp turns on when a caller has left a message for you. Press the button to retrieve your messages, and follow the prompts. 2420 User Guide Page 13 IP Office 3.0(DT) 40DHB0002USEG Issue 3d (16th March 2005)

  • Page 15: Using Speed Dials

    Using Speed Dials Overview of Speed Dials The 2420 can store up to 104 personal speed dials. The list of these speed dials is accessed by pressing SpDial. • The list is sorted alphabetically. • Press to move between pages.

  • Page 16: Deleting A Speed Dial

    2420 User Guide Deleting a Speed Dial 1. Press SpDial. If SpDial is not shown, press to exit the current screen. 2. Press Delete. 3. Select the speed dial entry you want to delete. • Press to display different pages of speed dials. Press the matching letter key to go straight to the first page with a matching entry.

  • Page 17: Adding A New Speed Dial

    To return to the speed dial list without saving the changes press Cancel. • To return to the call handling screen without saving the changes press 2420 User Guide Page 17 IP Office 3.0(DT) 40DHB0002USEG Issue 3d (16th March 2005)

  • Page 19: Using The Call Log

    Using the Call Log Overview of the Call Log The 2420 maintains a call log, accessed by pressing Log. This log can store up to 100 entries. These can be incoming answered calls, incoming unanswered calls and outgoing calls. You can select which types of calls are included in the log. You can also use call log entries to make return calls or convert the entry into a speed dial for future use.

  • Page 20: Viewing The Call Log

    2420 User Guide Viewing the Call Log 1. Press Log. If Log is not shown press to exit the current screen. • Note: Whilst in the call log you cannot make calls. You can still receive calls and handle them using the dialpad key functions.

  • Page 21: Erasing All Logged Calls

    Using the Call Log Erasing All Logged Calls Loss of power to the 2420 phone will cause all call log entries to be deleted. The Erase All option also deletes all logged calls. Note however that this also deletes all speed dial entries and phone personalization options.

  • Page 23: Selecting Personalized Options

    The options menus are accessed by pressing Option. These menus allow you to adjust a number of 2420 features. • Ring Pattern: Set the ringing used by the 2420. See Changing the Ring Pattern. • Contrast: Adjust the display contrast. See Adjusting the Display Contrast. •...

  • Page 24: Changing The Ring Pattern

    Return to the call handling screen by pressing Call Log Setup Through the Option menu you can specify which types of calls should be included in the 2420's call log. See Setting Which Calls are Logged. Switch Visual Ring On/Off With visual ringing on, the phones lamp flashes when the phone is ringing.

  • Page 25: Using Self Test

    See Display Mode. Default Phone/Erase All Settings The Erase All option allows you to reset all personalized settings entered through the 2420's Option menus (except contrast level). It also deletes all entries in the phones Call Log and Speed Dial lists.

  • Page 26: Language

    2420 User Guide Language When the 2420 telephone is first installed, it is set to display screen text in English. You can select the language that you would prefer from the following: • English, German (Deutsch), French (Français), Spanish (Español), Italian (Italiano), Dutch (Nederlands) or Portuguese (Português).

  • Page 27: Display Keys

    The display adjacent to the key shows the function name. Some of these functions are default functions supported by all 2420 phones (eg. SpDial, Log and Option). Others are functions programmed by the System Administrator for your telephone system.

  • Page 28: Display Mode

    2420 User Guide Display Mode The phone has two display modes. These control the order in which functions are assigned to the display keys. The modes are: • Normal Mode: In this mode the 3 pages of keys are ordered sequentially. The keys at the base of each page provide the SpDial, Log and Option options.

  • Page 29: Display Key Programming

    The following table lists those functions programmable via an Admin 1 key. Name Description Toggles Data Park Park <User> User <Group> Group <Number> Dial Flash Hook Flash 2420 User Guide Page 29 IP Office 3.0(DT) 40DHB0002USEG Issue 3d (16th March 2005)

  • Page 30: Shorthand Programming Mode

    2420 User Guide Shorthand Programming Mode 1. Press Admin or Admin 1. See Display Key Programming. 2. The function selection menu appears. The names down the right-hand side are the functions you can select to assign to a key (except Expl?, see below).

  • Page 31: Longhand Programming

    Press Keep to keep the existing function and forget the function just programmed. • Press Delete to delete the existing function and forget the function just programmed. 2420 User Guide Page 31 IP Office 3.0(DT) 40DHB0002USEG Issue 3d (16th March 2005)

  • Page 32: Display Key Functions

    Those functions marked with a (!) can be programmed against a key by the 2420 user. This programming requires the phone to already have one key assigned to the Admin function. See Display Key Programming.

  • Page 33: User Name> - User (#)

    [User | Digital Telephony | User] Absnt - Set Absent Text Set the users current absence message setting. This function is not supported through 2420 display keys. • [User | Digital Telephony | Advanced | Set | Set Absent Text] Acct - Account Code Entry (!) Make a call using an account code or enter an account code during a call.

  • Page 34: Admin - Self-Administer (!)

    2420 User Guide Admin - Self-Administer (!) Access menus for programming functions against display keys. This function can be programmed with or without data. If programmed with a setting of 1, the key accesses a different set of functions. See Display Key Programming. This function can be programmed through the phone by the user using an existing Admin key.

  • Page 35: Busyh - Busy On Held

    This also overrides call waiting indication when the user has a call on hold. This function is not supported via 2420 display keys. • [User | Digital Telephony | Advanced | Busy | Busy On Held] CFrwd - Call Forwarding All (!) Switch call forwarding on/off and set the forwarding number.

  • Page 36: Conf+ - Conference Add

    2420 User Guide Conf+ - Conference Add Places all calls held by the extension into a conference. This function does not require any data entered when programmed. This function cannot be programmed through the phone by the user. Pressing Conf+ places the extension and any calls it has put on hold into a conference. This function will not work if the extension has a current call.

  • Page 37: Cwoff - Call Waiting Off

    • [User | Digital Telephony | Advanced | Dial | Dial CW] See also: • Queue - Call Queue. 2420 User Guide Page 37 IP Office 3.0(DT) 40DHB0002USEG Issue 3d (16th March 2005)

  • Page 38: Dir - Directory (!)

    2420 User Guide Dir - Directory (!) Accesses the telephone system directory. This function does not require any data entered when programmed. This function can be programmed through the phone by the user using an Admin key. Pressing Dir displays a number of options.

  • Page 39: Dndx+ - Do Not Disturb Exception Add

    When drop is used, silence is returned to the user rather than dial tone. This is intended operation, reflecting that Drop is mainly used by call center headset users. • [User | Digital Telephony | Emulation | Drop] 2420 User Guide Page 39 IP Office 3.0(DT) 40DHB0002USEG Issue 3d (16th March 2005)

  • Page 40: Dtone - Secondary Dial Tone

    2420 User Guide DTone - Secondary Dial Tone Return secondary dial tone to the user. This function does not require any data entered when programmed. This function cannot be programmed through the phone by the user. Pressing DTone gives the user dial tone. They can then dial the telephone number they require.

  • Page 41: Fwbof - Forward On Busy Off

    FwdOf switches off all the extensions call forwarding options. It does not delete the forwarding number settings. • [User | Digital Telephony | Advanced | Call | Cancel All Forwarding] 2420 User Guide Page 41 IP Office 3.0(DT) 40DHB0002USEG Issue 3d (16th March 2005)

  • Page 42: Fwnon - Forward On No Answer On

    2420 User Guide FwNOn - Forward On No Answer On Switches the extension to forward on no answer on. This function does not required any data to be entered when programmed. This function cannot be programmed through the phone by the user.

  • Page 43: Hdset - Headset Toggle (!)

    HfAns key toggles internal auto-answer on/off. When on, HfAns is shown with a symbol. • [User | Digital Telephony | Emulation | Internal Auto Answer] See also: • RngOf - Ringer Off (!). • CWOn - Call Waiting On. 2420 User Guide Page 43 IP Office 3.0(DT) 40DHB0002USEG Issue 3d (16th March 2005)

  • Page 44: Hgena - Hunt Group Enable

    2420 User Guide HGEna - Hunt Group Enable Sets the extension's membership of a group or groups as enabled. This function can be programmed with or without a target group number. This function cannot be programmed through the phone by the user.

  • Page 45: Hgos+ - Set Hunt Group Out Of Service

    IAuto connects the call without any ringing at the remote extension. If the target extension is busy or not available, the call will follow any forwarding or diversion to voicemail set. • [User | Digital Telephony | Emulation | Automatic Intercom] 2420 User Guide Page 45 IP Office 3.0(DT) 40DHB0002USEG Issue 3d (16th March 2005)

  • Page 46: Icseq - Set Inside Call Sequence

    2420 User Guide ICSeq - Set Inside Call Sequence Sets the ringing pattern (sequence) used for internal calls. Not supported by the 2420. This function requires the ringing pattern (0 to 9) to be entered when programmed. The number is shown next to ICSeq.

  • Page 47: Listn - Call Listen

    Recor - Call Record. • Steal - Call Steal. Login - Extn Login This function is not supported on 2420 display keys. • [User | Digital Telephony | Advanced | Extn | Extn Login] Logof - Extn Logout Logs the current user off the extension.

  • Page 48: Natim - Set No Answer Time

    WUTim - Set Wrap Up Time. OCSeq - Set Outside Call Sequence Sets the ringing pattern (sequence) used for internal calls. Not supported by the 2420. This function requires the ringing pattern (0 to 9) to be entered when programmed. The number is shown next to OCSeq.

  • Page 49: Park - Park (#)

    PCall. This function cannot be programmed through the phone by the user. • [User | Digital Telephony | Advanced | Call | Priority Call] 2420 User Guide Page 49 IP Office 3.0(DT) 40DHB0002USEG Issue 3d (16th March 2005)

  • Page 50: Phyex - Dial Physical Extension By Number

    2420 User Guide PhyEx - Dial Physical Extension by Number Dial a specified extension regardless of the current logged on user at that extension and any forwarding, follow me and do not disturb settings applied by the extension user. This function requires the target extension number to be specified when programmed. The target extension is then shown next to PhyEx.

  • Page 51: Pickm - Call Pickup Members

    If the target extension is busy, it rings when it becomes free again. • [User | Digital Telephony | Advanced | Call | Call Queue] See also: • DCW - Dial CW. 2420 User Guide Page 51 IP Office 3.0(DT) 40DHB0002USEG Issue 3d (16th March 2005)

  • Page 52: Rbak+ - Ringback When Free

    Free] RBSeq - Set Ringback Sequence Sets the ringing pattern (sequence) used for voicemail and ringback calls. Not supported by the 2420. This function requires the ringing pattern (0 to 9) to be entered when programmed. The number is shown next to RBSeq.

  • Page 53: Recor - Call Record

    This function cannot be programmed through the phone by the user. Pressing Relay switches the specified relay off. • [User | Digital Telephony | Advanced | Relay | Relay Off] 2420 User Guide Page 53 IP Office 3.0(DT) 40DHB0002USEG Issue 3d (16th March 2005)

  • Page 54: Resum - Resume Call

    2420 User Guide Resum - Resume Call Resume a call previously suspended into a specified ISDN exchange slot. This function requires the exchange slot number to be specified when programmed. The slot number is then shown next to Resum. This function cannot be programmed through the phone by the user.

  • Page 55: Rngof - Ringer Off (!)

    Steal retrieves the last calls transferred from the extension. This includes calls diverted to voicemail. • [User | Digital Telephony | Advanced | Call | Call Steal] 2420 User Guide Page 55 IP Office 3.0(DT) 40DHB0002USEG Issue 3d (16th March 2005)

  • Page 56: Suscw - Suspend Cw

    2420 User Guide SusCW - Suspend CW Suspend the current call at the exchange and answer the waiting call. If no exchange slot number is specified when the function is programmed, exchange slot 0 is used. This function cannot be programmed through the phone by the user.

  • Page 57: Vmrb- - Voicemail Ringback Off

    VMOn key toggles voicemail operation for the extension on/off. When voicemail is on, VMOn is shown with a symbol. • [User | Digital Telephony | Advanced | Voicemail | Voicemail On] 2420 User Guide Page 57 IP Office 3.0(DT) 40DHB0002USEG Issue 3d (16th March 2005)

  • Page 58: Wutim - Set Wrap Up Time

    2420 User Guide WUTim - Set Wrap Up Time Sets the extension's busy wrap up time to be inserted between calls. This function requires the time in seconds to be entered when programmed. The value is shown next to WUTim. This function cannot be programmed through the phone by the user.

  • Page 59: System Features

    If you hear the call waiting tone, either end your current call or put the caller on hold. The waiting call should then ring. To turn call waiting on use the code *15; to turn it off use *16. 2420 User Guide Page 59 IP Office 3.0(DT)

  • Page 60: Call Forwarding

    2420 User Guide Call Forwarding Your calls can be forwarded to another extension or an external number either when you are away from your desk (on no answer), when your extension is busy, and all calls (for example when you go on holiday).

  • Page 61: Voicemail

    Call Queue *12*N# Follow Me Here Voicemail Ringback On *13*N# Follow Me Here Cancel Voicemail Ringback Off *14*N# Follow Me To *57*N# Forward on busy number 2420 User Guide Page 61 IP Office 3.0(DT) 40DHB0002USEG Issue 3d (16th March 2005)

  • Page 63: Index

    Clear 35, 44, 45 Dirct - Dial Direct 38 (#) 40 Clear Quota 51 Directed Call Pickup Call Follow Me ClrCW 35 Appearance 34 Here 43 2420 User Guide Page 63 IP Office 3.0(DT) 40DHB0002USEG Issue 3d (16th March 2005)
  • Page 64 Overview of Speed Here- 43 On No Answer Inside Call Sequence Dials 15 Here- - Follow Me On 42 Overview of the 2420 Here Cancel 43 Unconditional Off Intercom 45, 46 Here+ 43 Internal Auto-Answer Overview of the Call Here+ - Follow Me...
  • Page 65 WUTim - Set Wrap Sequence 46 Timer 56 Call 54 Up Time 58 No Answer Time Timer - Timer (!) 56 Resume Call 54 TmDay 56 Retrieve Call 54 2420 User Guide Page 65 IP Office 3.0(DT) 40DHB0002USEG Issue 3d (16th March 2005)
  • Page 66 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.

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