Step 4: Restart The System; Step 5: Process The Memory Dump - HP 3000 Series Handbook

For HP Internal Use Only
Note
If you find that your inputs to the
ISL >
prompt are being rejected (or
considered invalid), check the console configuration (MODES softkey). Ensure
that AUTOLINEFEED and BLOCK MODE are not enabled (only REMOTE
should be enabled). Also, the terminal should be set to the HP defaults: 9600
Baud, 8 bits/no parity, ENQ/ ACK.
3. Type
DUMP
at the
ISL >
prompt to initiate the dump program.
4. The dump program prompts you with Enter Dump Name.
The dump name is written to tape as an identifier which is useful if the tape is accidentally
mislabeled or is mixed up with another dump tape. The dump name should begin with an
alpha character. For naming conventions, the Response Center recommends that:
a. System Aborts be named "Axxxx" where the xxxx is the system abort number.
b. HPMCs be named "HPMC".
c. System hangs can be labeled "HANG".
Type in your name, reason for taking the dump, site name and timestamp of the system
interruption.
5. If you do not respond to the prompt within a few seconds, the dump continues. If this
happens the dump does not receive a name, but the contents of the dump are not harmed.
6. Monitor the progress of the dump, recording any error messages that occur. Report these
error messages to the Response Center when you call.
Step 4: Restart the System.
At this point, the dump has completed and you should be at the
ISL >
prompt.
1. You can now restart the system using a START RECOVERY (Warmstart) or a START
NORECOVERY (Coolstart) at your option.
2. At this point, it is normally safe to perform your typical system/ data base recovery
procedures and resume system processing.
Step 5: Process the Memory Dump.
At this point, your system is back up and running normally. You should also have a memory
dump tape of the failure which completed without error.
The next step is to process the dump tape so that its contents can be remotely analyzed. Do
this by running the Dump Analysis Tool (DAT), a utility residing in the DAT.TELESUP
group/account.
1. Log on as MGR.TELESUP,DAT.
2. Type
DAT
at the colon prompt to initiate the Dump Analysis Tool.
a. If you get the following error message:
"Program requires more capabilities than group is allowed
(LDERR 505)
11
•
the DAT group was not created with full capabilities. Enter:
:ALTGROUP DAT;CAP=IA,BA,PH,MR,DS,PM
Troubleshooting 5-25