Troubleshooting System Hardware Faults - HP 3000 Series Handbook

For HP Internal Use Only
Troubleshooting System Hardware Faults
Table 5-4. System Fault Troubleshooting Procedure
I
CAUSE/SYMPTOM ACTION
I
Check Chassis Code Status (front panel or conso e banner
' 1 1.
Chassis code lxxx through 3xxx YES. CPU, TLB, MIOC, Cache; or PDH Selftest Failure
displayed?
Replace the CPU Card and reboot the system.
2. Chassis code 503F displayed?
3. Chassis code 7xxx displayed?
4. Chassis code 8200 displayed?
5. Chassis code 9xxx displayed?
6. Chassis code Axxx displayed?
7. Chassis code Cxxx displayed?
If the problem persists, call the Response Center. Refer to the
"Calling the Response Center" section for more information.
NO. Go to Step 2.
YES. HPMC due to bus transaction error.
Reset system. At PDC menu, execute the PIM HPMC command
from the PDC Service menu to look at the HPMC error log and
HPMC PIM.
Examine requestor/responder information at the end of the log
and replace the I/ 0 card.
If this does not solve the problem, replace the CPU card.
If the problem persists, call the Response Center. Refer to the
"Calling the Response Center" section for more information.
NO. Go to Step 3.
YES. Memory error. Refer to the "Troubleshooting Memory
Failures" procedure.
NO. Go to Step 4.
YES. Geckoboa Register Test failure.
Replace the CPU Card and reboot the system. If the problem
persists, call the Response Center. Refer to the "Calling the
Response Center" section for more information.
NO. Go to Step 5.
YES. Console initialization error. Refer to "Troubleshooting
Console Initialization Failures" procedure.
NO. Go to Step 6.
YES. Boot device initialization error. Refer to "Boot and System
Initialization Failures" procedure.
NO. Go to Step 7.
YES. System initialization error. Refer to "Boot and System
Initialization Failures" procedure.
NO. Go to Step 8.
Troubleshooting 5-7