Answering A Call; Placing A Call On Mute; Call Waiting - Polycom VVX 250 Quick Reference Manual

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Placing a call
•
Dial the number first using:
•
Dial pad.
•
Directory soft key to access the Recent
Calls, Favorites, or Contact Directories.
•
Callers soft key to access the Received,
Placed, and Missed Call logs.
•
Then choose your calling method (handset,
headset, or speakerphone).
Notes:
•
You do not need to dial 9 for an outside line
or 1 for long distance.
•
Internal calls can be completed by dialing
the device extension number.
•
Call duration is monitored through a call
timer on the graphic display.

Answering a call

You can answer a call using:
•
Handset
•
Headset
•
Speakerphone
•
Soft keys
•
Answer: answers the call, defaults to
speakerphone.
•
Ignore: silences the ringer volume.
•
Reject: sends call directly to voicemail.
•
Forward: sends call to another number.

Call Waiting

Each line appearance can handle one call at a time.
To answer an additional call, select the associated
line key.
Move between calls on different line appearances:
•
While on a call, select the line key
associated with another line. The call on the
first line is automatically placed on hold.
•
To return to the first caller, select the line
key associated with the first call. The
second call is automatically placed on hold.
Note: Additional calls accessing a busy line
appearance will be forwarded to voicemail.
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Quick reference guide – Polycom VVX 250
Placing a call on hold
During an active call:
•
Select the Hold button.
To remove from hold:
•
Select the Hold button again or the Resume
soft key.
Notes:
•
Music on hold will play if a conference call is
put on hold.
•
If multiple calls are held, use the up/down
arrows of the Navigation Control button to
switch between calls and select the Hold
button or Resume soft key to activate the
desired call.

Placing a call on mute

To silence your outgoing audio, you can place a call
on mute.
During an active call:
•
Select the Mute key.
Note: The mute key will illuminate red.
To remove from mute:
•
Select the Mute key again.
Shared Call Appearances and line keys
A phone number assigned to a line key on an IP phone
is called a line appearance. Your direct line usually
appears twice, then you will see additional lines or
shared call appearances that you may answer. Any
blank or unassigned line keys can be used for speed
dial buttons, shared call appearances, or other
features assigned by your system administrator.
When a call comes in, all phones with that number as
a line appearance will ring at the same time.
Shared call presence:
•
When an active call is put on hold, any other
phone with that same line appearance can
take the call off hold.
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