General Printing Problems - Xerox Digital copier printers User Manual

C
C-2 Troubleshooting
If this happens:
The Fiery SI doesn't appear in
the Macintosh Chooser's list of
printers

General printing problems

1. On the Macintosh, make sure that the correct zone is selected and that AppleTalk is
active.
AppleTalk must be active. The Fiery SI may be in a different zone from the one that's
selected. (If your network doesn't have zones, this is not applicable.) Print the
Configuration page from the Control Panel to view the correct AppleTalk zone.
2. Choose Control Panels from the Apple menu, open the Network Control Panel (or
AppleTalk Control Panel), and make sure that you have selected EtherTalk Phase 2.
You will see icons identifying the available network types. If your Macintosh has Built-in
EtherTalk, it is EtherTalk Phase 2.
3. Does the Fiery SI appear in the Chooser on another Macintosh on the same network?
If there's another Macintosh nearby, check to see if the Fiery SI appears in the Chooser
on that Macintosh. If the Fiery SI is visible from one Macintosh, but not from another,
there may be a problem with the way the second Macintosh is connected to the
network. Check all the cabling and other connections, and verify that the network is
properly terminated. If there is a 10BaseT transceiver on the network, make sure that its
green link integrity light is on. For more information about the network, refer to the
documentation provided with the network hardware.
4. Do other printers on the network appear in the Chooser?
If your network includes printers other than the Fiery SI, they should appear in the
Chooser. If none of the printers appear in the Chooser list, there is most likely a problem
with the way the Macintosh is connected to the network. Check all the cabling and
other connections. For more information about the network, refer to the documentation
provided with the network hardware.
If other printers appear in the Chooser, there may be a problem with the Fiery SI
connection. Contact your Fiery SI system administrator.
5. Try printing a test page by pressing the Menu button and choosing Print Pages/Test Page
from the Control Panel.
If you're able to print the test page, but Fiery SI still does not appear in the Chooser,
contact your authorized service/support center.
Try this: