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Xerox 5750 Service Manual

Docucare service manual fault code procedures
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Section Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . .2-3
Section 2 Entry Flow Chart . . . . . . . . . . .2-4
Paper Jam Entry Flow Chart . . . . . . . . . .2-5
Status Fault Codes
Table 1. Status Code Entry Table 1 . . . .2-6
02-282, 283, 330 . . . . . . . . . . . . . . . . . . .2-7
02-340, 350 . . . . . . . . . . . . . . . . . . . . . . .2-6
03-315, 317, 330, 336, 338 . . . . . . . . . . .2-7
03-352, 357, 370 . . . . . . . . . . . . . . . . . . .2-7
03-371 . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8
03-600 . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8
04-200 . . . . . . . . . . . . . . . . . . . . . . . . . . .2-9
05-110 . . . . . . . . . . . . . . . . . . . . . . . . . .2-10
05-111 . . . . . . . . . . . . . . . . . . . . . . . . . .2-11
05-115, 116 . . . . . . . . . . . . . . . . . . . . . .2-11
05-195 . . . . . . . . . . . . . . . . . . . . . . . . . .2-12
05-273 . . . . . . . . . . . . . . . . . . . . . . . . . .2-13
05-280 . . . . . . . . . . . . . . . . . . . . . . . . . .2-13
05-340 . . . . . . . . . . . . . . . . . . . . . . . . . .2-14
ADF Interlock Fault . . . . . . . . . . . . . . . .2-14
ADF "Other" Faults. . . . . . . . . . . . . . . . .2-15
06-310, 311 . . . . . . . . . . . . . . . . . . . . . .2-15
06-340, 359 . . . . . . . . . . . . . . . . . . . . . .2-16
06-361 . . . . . . . . . . . . . . . . . . . . . . . . . .2-16
5750 DocuCare Service Manual
Page
06-364 . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
06-370 . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
06-371 . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
06-372 . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
06-380, 384 . . . . . . . . . . . . . . . . . . . . . 2-18
06-389 . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
06-390 . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
06-391 . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
06-398 . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
07-281, 282, 283, 284 . . . . . . . . . . . . . 2-20
Tray Load Paper for Tray 1, Tray 2, Tray 3,
Tray 4, or the Bypass Tray . . . . . . . . . . 2-20
Tray Paper Size Sensing for Tray 1, Tray 2,
Tray 3, Tray 4, or the Bypass Tray. . . . . 2-21
08-105, 110, 115, 120 . . . . . . . . . . . . . 2-21
08-138 . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
08-161 . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
08-165 . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
08-167 . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
08-168 . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
08-169 . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
08-170 . . . . . . . . . . . . . . . . . . . . . . . . . 2-25
08-171, 172, 173, 174 . . . . . . . . . . . . . 2-25
08-175, 176, 177, 178, 179 . . . . . . . . . 2-26
08-198 . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
08-380 . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
2. Fault Code Procedures
08-385. . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
08-900. . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
09-363. . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
09-365, 366, 367, 368. . . . . . . . . . . . . . 2-28
09-376. . . . . . . . . . . . . . . . . . . . . . . . . . 2-28
09-620. . . . . . . . . . . . . . . . . . . . . . . . . . 2-28
10-105, 106. . . . . . . . . . . . . . . . . . . . . . 2-29
10-358. . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
10-359. . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
10-360. . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
10-361. . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
10-362. . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
10-363. . . . . . . . . . . . . . . . . . . . . . . . . . 2-31
10-364. . . . . . . . . . . . . . . . . . . . . . . . . . 2-31
10-365. . . . . . . . . . . . . . . . . . . . . . . . . . 2-31
10-366, 367. . . . . . . . . . . . . . . . . . . . . . 2-32
10-368. . . . . . . . . . . . . . . . . . . . . . . . . . 2-32
10-369. . . . . . . . . . . . . . . . . . . . . . . . . . 2-32
10-370. . . . . . . . . . . . . . . . . . . . . . . . . . 2-33
10-371. . . . . . . . . . . . . . . . . . . . . . . . . . 2-33
10-372. . . . . . . . . . . . . . . . . . . . . . . . . . 2-33
10-373. . . . . . . . . . . . . . . . . . . . . . . . . . 2-34
10-374. . . . . . . . . . . . . . . . . . . . . . . . . . 2-34
10-375, 376. . . . . . . . . . . . . . . . . . . . . . 2-34
11-100, 101. . . . . . . . . . . . . . . . . . . . . . 2-35
11-340. . . . . . . . . . . . . . . . . . . . . . . . . . 2-35
5/98
2-1
Fault Code Procedures

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  Summary of Contents for Xerox 5750

  • Page 1: Table Of Contents

    06-361 ......2-16 5750 DocuCare Service Manual 06-364 ......2-17 06-370 .
  • Page 2 15-386, 387, 388, 389, 390, 391..2-39 18-340......2-40 5/98 Fault Code Procedures 5750 DocuCare Service Manual...
  • Page 3: Introduction

    Always follow the Repair procedures care- fully. Whenever directed, be sure to Switch off the Main Power Switch and disconnect the Power Cord. 5750 DocuCare Service Manual Always Heed The Following Warning..WARNING Switch off the Main Power Switch, and disconnect the Power Cord.
  • Page 4: Section 2 Entry Flow Chart

    Chart. Next page. 5/98 The machine is operating but an operator message is displayed. Switch the power off, wait 5 seconds, switch Call for service the power on. The message clears. Go to Final Actions Section 1 5750 DocuCare Service Manual...
  • Page 5: Paper Jam Entry Flow Chart

    Go to the Status Code Entry Table/ (08-900 code) Perform the Transfer Belt Walk Adj. 5750 DocuCare Service Manual Select Trays 1, 2, and 3 while observing the display screen. All three trays can be selected without a tray fault being indicated.
  • Page 6: Status Code Entry Table

    Contact Building Maintenance and have them verify the proper voltage at the machine plug. Clean and inspect all corotrons for defects and ensure they are properly installed Section 5-Repairs. Power the machine on. If the problem still exists: Place a service call. Fault Code Procedures Description/Direction 5/98 5750 DocuCare Service Manual...
  • Page 7 Contact Building Maintenance and have them verify the proper voltage at the machine plug. Clean and inspect all corotrons for defects and ensure they are properly installed Section 5-Repairs. Power the machine on. If the problem still exists: Place a service call. 5750 DocuCare Service Manual Description/Direction 5/98 Fault Code Procedures...
  • Page 8 Contact Building Maintenance and have them verify the proper voltage at the machine plug. Clean and inspect all corotrons for defects and ensure they are properly installed Section 5-Repairs. Power the machine on. If the problem still exists: Place a service call. Fault Code Procedures Description/Direction 5/98 5750 DocuCare Service Manual...
  • Page 9 Contact Building Maintenance and have them verify the proper voltage at the machine plug. Clean and inspect all corotrons for defects and ensure they are properly installed Section 5-Repairs. Power the machine on. If the problem still exists: Place a service call. 5750 DocuCare Service Manual Description/Direction 5/98 Fault Code Procedures...
  • Page 10 · Using originals of the wrong type. Recommended originals are described in the User Guide. · Document Guide adjusted incorrectly. · Trying to copy more than 30 originals at a time. If the problem still exists: Place a service call. Fault Code Procedures Description/Direction 5/98 2-10 5750 DocuCare Service Manual...
  • Page 11 ADF when copying coated originals If the problem still exists: Place a service call. 5750 DocuCare Service Manual Description/Direction 5/98 2-11...
  • Page 12 · Feed Roll (REP 5.22) · Mylar guards on the underside of the ADF Feed Cover · Retard Rolls (REP 5.24) · Nudger Chute If the problem still exists: Place a service call. Fault Code Procedures Description/Direction 5/98 2-12 5750 DocuCare Service Manual...
  • Page 13 Inspect the Nudger Home Sensor actuator for damage and proper installation. Clean the ADF Nudger Home Sensor and check for foreign objects in the sensor path. If the problem still exists: Place a service call. 5750 DocuCare Service Manual Description/Direction 5/98 2-13...
  • Page 14: Adf Interlock Fault

    Inspect the feeder cover for any foreign material that would prevent the cover from closing correctly. Inspect the feeder cover for damage or warping. If the problem still exists: Place a service call. Fault Code Procedures Description/Direction 5/98 2-14 5750 DocuCare Service Manual...
  • Page 15: Adf "Other" Faults

    Contact Building Maintenance and have them verify the proper voltage at the machine plug. Clean and inspect all corotrons for defects and ensure they are properly installed Section 5-Repairs. Power the machine on. If the problem still exists: Place a service call. 5750 DocuCare Service Manual Description/Direction 5/98 2-15 Fault Code Procedures...
  • Page 16 Verify that the IIT (Image Input Terminal) Registration Sensor is correctly aligned and free from contamina- tion. Power the machine on. If the problem still exists: Place a service call. Fault Code Procedures Description/Direction 5/98 2-16 5750 DocuCare Service Manual...
  • Page 17 The control logic sensed a problem with the Exposure Lamp. Initial action: Switch off the machine power. Wait ten seconds Power the machine on. If the problem still exists: Place a service call. 5750 DocuCare Service Manual Description/Direction 5/98 2-17 Fault Code Procedures...
  • Page 18: Status Code: 06-372/380/384/389

    The control logic sensed a timing problem with the Scan Carraige at End of Scan (EOS). Initial action: Switch off the machine power. Wait ten seconds. Power the machine on. If the problem still exists: Place a service call. Fault Code Procedures Description/Direction 5/98 2-18 5750 DocuCare Service Manual...
  • Page 19 The control logic sensed a timing problem with the Scan Carraige at Start of Scan (SOS). Initial action: Switch off the machine power. Wait ten seconds. Power the machine on. If the problem still exists: Place a service call. 5750 DocuCare Service Manual Description/Direction 5/98 2-19 Fault Code Procedures...
  • Page 20 NOTE : Check for obvious damage, missing or broken Drive Motor gear assemblies and drive belts. These items may cause a sensor failure to be displayed as an operator error message. If the problem still exists: Place a service call. Fault Code Procedures Description/Direction 5/98 2-20 5750 DocuCare Service Manual...
  • Page 21 Clean the Feed, Retard and Nudger Rolls with a damp cloth (water) (REP 5.22) (REP 5.24). Fan the paper or replace the paper with a new ream of paper. If the problem still exists: Place a service call. 5750 DocuCare Service Manual Description/Direction 5/98 2-21...
  • Page 22 Clean Tray 1, 2, 3 or 4 Feed, Retard, Nudger, Preregistration and Registration Rolls with a damp cloth (water) (REP 5.22) (REP 5.24). Clean the CTR (Charged Transfer Roll) Film with a dry cloth (REP 5.10). If the problem still exists: Place a service call. Fault Code Procedures Description/Direction 5/98 2-22 5750 DocuCare Service Manual...
  • Page 23 Check for excessive wear, damage or proper installation of the Stripper Finger. Check for a broken or arcing Transfer Corotron (TC) wire (REP 5.17). If the problem still exists: Place a service call. 5750 DocuCare Service Manual Description/Direction 5/98 2-23...
  • Page 24 Check for excessive wear, damage or proper installation of the Stripper Finger. Check for a broken or arcing Transfer Corotron (TC) wire (REP 5.17). If the problem still exists: Place a service call. Fault Code Procedures Description/Direction 5/98 2-24 5750 DocuCare Service Manual...
  • Page 25 (REP 5.22) (REP 5.24). Clean the CTR (Charged Transfer Roll) Film with a dry cloth (REP 5.10). Check for paper path obstructions. If the problem still exists: Place a service call. 5750 DocuCare Service Manual Description/Direction 5/98 2-25 Fault Code Procedures...
  • Page 26 The control logic sensed a failure of the position of the Curler Cam through the Curler Cam sensors 1 & 2. Initial action: Check the Curler Cam for damage and obstructions. If the problem still exists: Place a service call. Fault Code Procedures Description/Direction 5/98 2-26 5750 DocuCare Service Manual...
  • Page 27 Inspect the installation of the Developer Units (REP 5.7). Make sure all screws are secure and that the clamps are in place If the problem still exists: Place a service call. 5750 DocuCare Service Manual Description/Direction 5/98 2-27 Fault Code Procedures...
  • Page 28 The control logic sensed a failure of the ADC sensor setup. Initial action: Check the drum surface for damage or deformities (REP 5.4). If the problem still exists: Place a service call. Fault Code Procedures Description/Direction 5/98 2-28 5750 DocuCare Service Manual...
  • Page 29 Check the Heat Roll Control Thermistor for cleanliness, damage and excessive wear at the point where the Thermistor contacts the Heat Roll (REP 5.37). If the problem still exists: Place a service call. 5750 DocuCare Service Manual Description/Direction 5/98 2-29...
  • Page 30 Check the Heat Roll Control Thermistor for cleanliness, damage and excessive wear at the point where the Thermistor contacts the Heat Roll (REP 5.37). If the problem still exists: Place a service call. Fault Code Procedures Description/Direction 5/98 2-30 5750 DocuCare Service Manual...
  • Page 31 Check the Heat Roll Control Thermistor for cleanliness, damage and excessive wear at the point where the Thermistor contacts the Heat Roll (REP 5.37). If the problem still exists: Place a service call. 5750 DocuCare Service Manual Description/Direction 5/98 2-31...
  • Page 32 Check the Pressure Roll Control Thermistor for cleanliness, damage and excessive wear at the point where the Thermistor contacts the Pressure Roll (REP 5.37). If the problem still exists: Place a service call. Fault Code Procedures Description/Direction 5/98 2-32 5750 DocuCare Service Manual...
  • Page 33 Check the Pressure Roll Control Thermistor for cleanliness, damage and excessive wear at the point where the Thermistor contacts the Pressure Roll (REP 5.37). If the problem still exists: Place a service call. 5750 DocuCare Service Manual Description/Direction 5/98 2-33...
  • Page 34 Check the Pressure Roll Control Thermistor for cleanliness, damage and excessive wear at the point where the Thermistor contacts the Pressure Roll (REP 5.37). If the problem still exists: Place a service call. Fault Code Procedures Description/Direction 5/98 2-34 5750 DocuCare Service Manual...
  • Page 35 The control logic sensed a failure of the Sorter Bin Home Switch. Initial action: Check for obstructions in the sorter bins. Check the Sorter Drive Motor Belt for damage and proper tension. If the problem still exists: Place a service call. 5750 DocuCare Service Manual Description/Direction 5/98 2-35 Fault Code Procedures...
  • Page 36 Ensure that the sorter is properly mated with the machine. Ensure that the top cover is closed and the interlock is being actuated. If the problem still exists: Place a service call. Fault Code Procedures Description/Direction 5/98 2-36 5750 DocuCare Service Manual...
  • Page 37 Contact Building Maintenance and have them verify the proper voltage at the machine plug. Clean and inspect all corotrons for defects and ensure they are properly installed. Power the machine on. If the problem still exists: Place a service call. 5750 DocuCare Service Manual Description/Direction 5/98 2-37 Fault Code Procedures...
  • Page 38 Contact Building Maintenance and have them verify the proper voltage at the machine plug. Clean and inspect all corotrons for defects and ensure they are properly installed. Power the machine on. If the problem still exists: Place a service call. Fault Code Procedures Description/Direction 5/98 2-38 5750 DocuCare Service Manual...
  • Page 39 Contact Building Maintenance and have them verify the proper voltage at the machine plug. Clean and inspect all corotrons for defects and ensure they are properly installed. Power the machine on. If the problem still exists: Place a service call. 5750 DocuCare Service Manual Description/Direction 5/98 2-39 Fault Code Procedures...
  • Page 40 Contact Building Maintenance and have them verify the proper voltage at the machine plug. Clean and inspect all corotrons for defects and ensure they are properly installed. Power the machine on. If the problem still exists: Place a service call. Fault Code Procedures Description/Direction 5/98 2-40 5750 DocuCare Service Manual...