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C
C-10 Troubleshooting
If this happens:
Error message appears on
control panel
General problem with:
Fiery XJ utilities
Windows 95 or NT utilities
•
The numbered error messages (Error Type: 8 and Error Type: 11) have the following
meanings:
Error Type 8
Description—Page did not scan, incorrect page on copier glass.
Action—Make sure that you are using the AutoCal file and that it is placed correctly on
the copier glass. If you still get this message, try scanning a page with Fiery XJ Scan to
verify that the scan feature is working.
Error Type 11
Description—Data not consistent
Action—There is a problem with the copier's scan feature so that the copier can scan the
page, but it cannot be used to calibrate the Fiery SI.
Try re-positioning the measurement page on the copier glass or try printing another
measurement page and placing it on the copier glass.
If you still encounter this error message, there may be a problem with print quality.
Have your copier serviced.
Problems with Fiery XJ utilities and plug-ins
•
Make sure that you are using the latest version of utilities.
When you update your Fiery SI to new system software, you should delete the utilities
on your Macintosh or PC-compatible and install the latest Fiery XJ utilities to insure
full compatibility.
•
If you are using Windows, make sure that additional files are installed correctly.
If you are using Windows, you need additional files to use the utilities and plug-ins. See
Getting Started for installation instructions and troubleshooting information.
1.
Make sure that either the NET_WIPX.DLL (Windows 95) or NET_WSCK.DLL (Windows NT)
file is in the SYSTEM directory.
Make sure that only one file is installed in this directory and that it is the correct file for
your system.
Try this:
Try this:
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