Appendix C: Troubleshooting; Basic Troubleshooting Tips - Xerox Digital copier printers User Manual

C
C-1 Troubleshooting
Appendix C:
Troubleshooting
1. Check the power and cables for your Fiery SI, copier, and computer.
2. Check the Control Panel and Activity Light of the Fiery SI for information.
3. If possible, print the Configuration page from the Control Panel and make sure that the
4. Check the current status of the Fiery SI.
5. Open the Fiery XJ Spooler main window and locate the name of the job you are trying
This section provides some troubleshooting guidelines should a problem arise. If you
are still unable to resolve a problem, contact your authorized service/support center.

Basic troubleshooting tips

There are some basic situations that can cause a variety of problems. Before you look
for a specific problem, use the tips in this list.
settings match your configuration.
The current status appears on the Fiery SI control panel. Press the Menu button to see
other status screens. For example, if there is a job processing and one printing, you can
press the Menu button to view status information about both jobs.
If you have the Background Printing option turned on in the Chooser on a Macintosh
computer, open Print Monitor to see the printing status. If the status messages indicate
that Fiery SI is "processing" or "printing" your file, the Fiery SI is still working on your
job. In general, you should turn Background Printing off with the Fiery SI.
In the Fiery XJ Downloader, check the Status window, or look at the Status field in the
Fiery XJ Spooler main window. If the Fiery SI is processing your job, you'll see this
from the status message. If your print job doesn't appear in the status message, another
user's job may be printing before yours, or the Fiery SI may already have finished
printing your job. If the Printed queue on your Fiery SI is enabled, jobs that have
finished printing will appear in that list in the Fiery XJ Spooler main window. If your
job is waiting to print, it will appear in the list for the Print queue.
If you are printing over an IPX (Novell) network, the job may be processing on the
Novell print server before it is sent to the Fiery SI.
to print.
This window provides information about the status of every job printed to a queue,
including information about jobs that do not print because of PostScript errors.