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Xerox 8290 User Manual

Wide format color printer
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May 2008
701P48331
8265/8290/8365/8390
Wide Format Color Printer

User Guide

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Summary of Contents for Xerox 8290

  • Page 1: User Guide

    May 2008 701P48331 8265/8290/8365/8390 Wide Format Color Printer User Guide...

  • Page 3: Environmental Information

    This document may not be reproduced by any means, in whole or in part, without written permission of the copyright owner. This document is furnished to support the Xerox 8265/8290/8365/8390 Wide Format Color Printer Series. In consideration of the furnishing of the information contained in this document, the party to whom it is...
  • Page 4 This page has been intentionally left blank.

  • Page 5: Table Of Contents

    Changing the Printer Status... 36 Using Media ... 37 4.2.1 Media Type ... 37 4.2.2 Cautions on Handling Media... 37 4.2.3 Precaution on Storing Media... 38 4.2.4 Media Printing Area ... 38 Menu Overview ... 39 8265/8290/8365/8390 User Guide TABLE OF CONTENTS...
  • Page 6 Command Error Display and Solutions ... 101 5.3.5 Error Requiring a Printer Restart ... 102 When Media Jams Occur... 103 Maintenance ... 105 Introduction ... 105 8265/8290 Periodic Maintenance... 105 6.2.1 Weekly Maintenance ... 106 6.2.2 Bi-weekly Maintenance ... 108 6.2.3 Monthly Maintenance...
  • Page 7 Step Adjustment... 137 7.3.1 Print the Dist.Check Test Pattern... 137 7.3.2 Evaluate the Dist. Check Test Pattern ... 138 7.3.3 Modify the Step Adjust Printer Setting ... 139 Appendix... 141 Product Specifications ... 141 Network Interface Specifications... 141 8265/8290/8365/8390 User Guide...
  • Page 8 This page has been intentionally left blank. 8265/8290/8365/8390 User Guide...

  • Page 9: Safety Instructions

    Do not attempt to plug in electrical plugs with wet hands. Doing so may result in electrical shock. • Do not connect earth cables in the following areas. Gas pipes → Doing so may cause fire or an explosion. 8265/8290/8365/8390 User Guide 1 SAFETY INSTRUCTIONS...
  • Page 10 • Stop using your printer if a liquid has been spilled into it. This may cause electrical shock or fire. Turn the printer off as soon as possible, unplug the power cord, and contact your local Xerox Customer Service Representative.
  • Page 11 Those systems will re-use or recycle most of the materials of your end life equipment in a sound way. If you need more information on the collection, re-use and recycling systems, please contact your local or regional waste administration. 8265/8290/8365/8390 User Guide...

  • Page 12: Warning Labels

    • If a warning label is damaged, lost or cannot be recognized, replace the label. When replacing warning labels, contact your local Xerox Customer Service Representative. 1.4.2 Locations and Types of Warning Labels The locations of warning labels are shown below.
  • Page 13 Type 8265/8290/8365/8390 User Guide...
  • Page 14 1 Safety Instructions 8265/8290/8365/8390 User Guide...
  • Page 15 Location and Types of Warning Labels on the Rear of the Printer Type CAUTION THIS UNIT HAS TWO POWER SUPPLY CORDS, WHEN WINDING UNIT IS PROVIDED. TO REDUCE THE RISK OF ELECTRICAL SHOCK, DISCONNECT ALL POWER SUPPLY CORDS BEFORE SERVICING. 8265/8290/8365/8390 User Guide...
  • Page 16 1 Safety Instructions This page has been intentionally left blank. 8265/8290/8365/8390 User Guide...

  • Page 17: Printer Overview

    A media feed feature is provided allowing the user to feed media forward or backward to set the printing position. Because printing can be performed on media on which there has already been printed, excess space can be used effectively. 8265/8290/8365/8390 User Guide 2 PRINTER OVERVIEW...

  • Page 18: Part Names And Functions

    Cleaning the cleaning wiper Drives and holds the print heads. To control the printer. Covers the ink compartment. Carries the main body. Collects the waste fluid. Rolls up the roll media. Keeps the media under tension. Covers the maintenance areas. 8265/8290/8365/8390 User Guide...

  • Page 19: Rear Of Printer

    2.2.2 Rear of Printer 8265/8290/8365/8390 User Guide Connection Ethernet connector Card reader slot SmartChip label Bracket Cover Centronics connector Foot switch connector Power inlet Environmental label DB-25 connector ID label...

  • Page 20: Position And Function Of The Heating Elements

    The post-fixer finalizes the fixation process and helps to make the prints touch-dry. • The dryer completes the drying for compatibility with the take-up in combination with higher output speeds. • Stickiness of printed banner materials is improved. 8265/8290/8365/8390 User Guide...

  • Page 21: Printer Control Panel

    [ENTER] key Displays the print mode currently set. [CANCEL] key 8265/8290/8365/8390 User Guide Setup menu display Turns the printer on and off. Executes the function assigned to F1. Executes the function assigned to F2. Executes the function assigned to F3.
  • Page 22 The temperature of the heating elements is the requested temperature. The real temperature is the same as the requested temperature. Flashing The heating elements are warming up. The real temperature is different as the requested temperature. The heating elements are powered OFF. 8265/8290/8365/8390 User Guide...

  • Page 23: Winder (Front)

    Rear tensioning system Roll unit Motorized roll unit Roll unit bar 8265/8290/8365/8390 User Guide Function Adjust the tension between the print platform and the winding system. To control the unwinder winder 100 manually or automatically Contains the boards to control the UW/W 100.

  • Page 24: Winder/Un-Winder Control Panel

    LED lights up when pushing one of the buttons Motor turns: LED flashes Motor is off: LED is out. Outside printing Roll-off winder Roll-up winder Lightens up if the system is powered ON. 8265/8290/8365/8390 User Guide Inside printing Roll-up unwinder Roll-off unwinder Inside printing Roll-off winder Roll-up winder...

  • Page 25: Winder/Un-Winder Operation Labels

    When cleaning labels, use a cloth with water or neutral detergent. Do not use a solvent or gasoline. • If an operation label has been damaged, lost or cannot be recognized, replace the label. Foot switch label Front tensioning label 8265/8290/8365/8390 User Guide Roll unit handle label Rear tensioning label PCB box label...
  • Page 26 2 Printer Overview This page has been intentionally left blank. 8265/8290/8365/8390 User Guide...

  • Page 27: Printer Setup

    Step 1 : There is no printing operation being performed. The operation panel is in a normal status. Press the [POWER] key of the operation panel to turn the unit OFF. Step 2 : 8265/8290/8365/8390 User Guide 3 PRINTER SETUP...
  • Page 28 Notes If there are problems during the power OFF operation, the unit will display a message on the operation panel, and the operation may stop. If the operation stops, refer to “Troubleshooting” and take the appropriate actions. 8265/8290/8365/8390 User Guide...

  • Page 29: Turning The Winder/Un-Winder Power On / Off

    Its status is marked with “O” and “I”. Switched ON “I” Switched OFF “O” 8265/8290/8365/8390 User Guide Power LED on control panel of winding system will light up Power LED on control panel of winding system will not be lid.

  • Page 30: Connecting The Network Interface

    Network interface connector Interface cable Connect the other end of the Ethernet cable to the network. Step 3 : Notes Refer to "Network interface board operation manual" to use the network interface board. 8265/8290/8365/8390 User Guide...

  • Page 31: Media Handling

    Verify if the sheet lamp on the operation panel is unlit. Step 3 : Press the [F4] key on the operation panel to lower the pressure rollers. Step 4 : The MEDIA SET lamp will light (orange). The following message is displayed on the operation panel. 8265/8290/8365/8390 User Guide...
  • Page 32 Make sure to set the right edge of the sheet media within 5 mm of the media setting position. Sheet media Media loading position Press the [F4] key on the operation panel to lower the pressure rollers. Step 8 : 8265/8290/8365/8390 User Guide...

  • Page 33: Loading Roll Media

    1 = Roll unit handle 2 = Roll unit 3 = Media roll Lock one roll unit to the roll unit bar Step 3 : Place one side of the roll over the flange of the locked unit. Step 4 : 8265/8290/8365/8390 User Guide...
  • Page 34 Make sure both unwinder (REAR) and winder (FRONT) unit are set to MANUAL mode. Step 5 : Use the foot-switch to release some media on the rear. Step 6 : Load media through the rear tensioning system as shown below. Step 7 : 8265/8290/8365/8390 User Guide...
  • Page 35 Set the winder (FRONT) unit to ACTIVE. The front tensioning system will be activated. Step 10 : Setup the printer to use the Winder. At the Printer Control Panel, go to the PaperDet. Menu Step 11 : and press F3 TakeUpRoll. 8265/8290/8365/8390 User Guide Printable side on the inside of the roll...

  • Page 36: Setting Media Type

    Switches between up and down motion of the pressurizing lever. Use this when starting over from the media setup. Set media type for printing. For setup values of printing operation, eight settings of "user 1-8" can be set. Refer to ‘Menu Overview’ 8265/8290/8365/8390 User Guide...

  • Page 37: Test Printing

    Press either the [MENU ↑] key or [MENU ↓] key on the operation panel. Step 3 : The setup menu is displayed. Press the [F3] key on the operation panel. Step 4 : "TestPrint: SetupPrint" is displayed on the LCD. 8265/8290/8365/8390 User Guide...
  • Page 38 Refer to ‘Nozzle Check’ Adj. Uni-D Perform the Uni-Directional Alighment. Refer to Adjustments Adj. Bi-D Perform the Bi-Directional Alignment. Refer to Adjustments Palette Perform Colour Palette. Refer to ‘Colour Palette’ Maintenance Perform Maintenance record. Refer to ‘Maintenance record’ 8265/8290/8365/8390 User Guide...

  • Page 39: Setup List

    3 Printer Setup 3.5.1 Setup List Use this function to check the current status of the printer. 8265/8290/8365/8390 User Guide...

  • Page 40: Nozzle Check

    If printing quality declines, or if missing dots are evident after the NozzleCheck, the print heads need to be cleaned. Refer to “Head cleaning" to perform head cleaning. After finishing the head cleaning, wait for 10 minutes and perform the NozzleCheck again. 8265/8290/8365/8390 User Guide...

  • Page 41: Colour Palette

    3.5.3 Colour Palette Use this function to compare the colour settings of the computer print colour of the printer. This palette is printed in the mode you are currently working (PrintMode settings). We recommend printing the palette in 360x360. 8265/8290/8365/8390 User Guide...

  • Page 42: Maintenance Record

    Use this function to check the life cycles of the printer parts. Notes A part's life cycle is shown by the amount of the * mark. When a part's life cycle comes to an end, the * mark reduces. 8265/8290/8365/8390 User Guide...

  • Page 43: Printer Operation

    4th line Displays the currently available functions of the [F1] key to the [F4] key. Displays the page status if there are multiple pages for the currently displayed setting menu. 8265/8290/8365/8390 User Guide 4 PRINTER OPERATION ← 3 ← 5 ←...

  • Page 44: Changing The Printer Status

    Leave the printer for 3 minutes when the status is in the setting menu display. Notes Refer to ’Status messages" for details of displaying the printer status. ▼ ▲ or leave the printer as it is for 3 ▼ ▲ 8265/8290/8365/8390 User Guide minutes...

  • Page 45: Using Media

    Select the appropriate media for your purpose. Notes • For more information about the recommended media, contact your local Xerox Dealer. • Problems that occur due to use of media other than those recommended are not guaranteed. Notes •...

  • Page 46: Precaution On Storing Media

    Unused roll media must be removed from the scroller, rewound tightly, and stored in the original wrapping bag and the box. • Do not wet media. 4.2.4 Media Printing Area The printing area is shown below. (1) Roll media (2) Sheet media 8265/8290/8365/8390 User Guide...

  • Page 47: Menu Overview

    Follow the steps below to set the Menu settings. Make sure that the operation panel is normal. Step 1 : Press the [MENU ▲] or [MENU ▼] key. Step 2 : The screen shows following Menu. 8265/8290/8365/8390 User Guide *SetupMenu* VersionCheck Area (7/7)
  • Page 48 Returns the parameters to factory default value. For Authorized Xerox Service Technicians only Manages the ink configuration, smart chip management system and other ink related settings. The cutting blade is replaced.

  • Page 49: Setup Menu 1/7

    Param. 2 Values : = 25% • Mode : Indicated on the lower right corner Values : UltraE = Eco-Solvent / 8265/8290 MS = Mild Solvent / 8365/8390 [CANCEL] key: shifts to the previous menu. Refer to Setup menu 8365/8390...
  • Page 50 • [F3] key: Feeds media backward. • [F4] key: Moves the print head to the right. • [ENTER] key: Determines the setup values then returns to the previous hierarchical menu. [CANCEL] key: shifts to the previous hierarchy menu. Refer to ‘Setup menu’ 8265/8290/8365/8390 User Guide...
  • Page 51 TestPrint (1/2-2/2) 4.3.1.4 MediaSet Menu Setup items Parameters MediaSet Media SheetSize Topfeed Mediacut 8265/8290/8365/8390 User Guide *TestPrint* Palette Maintenance Dist.Check (1/2) (1/2) Description Performs setup printing. Performs nozzle check printing. Performs accuracy adjustment printing in one direction. Performs accuracy adjustment printing in two directions.
  • Page 52 User media 8 Media (1/2-2/2) Description To set the type of media used for printing. For setup values of printing operation, eight settings of "user media 1-8" can be set. [CANCEL] key: to shift to the previous hierarchy menu. 8265/8290/8365/8390 User Guide...
  • Page 53 Decrease in print quality due to blurring, missing, or smudging of ink • End detection error of roll media Problems caused by using media other than the recommended will void the warranty. For more information, contact your local XEROX dealer. Setup items Parameters User 1-8 (1/3) InkDryTime H.Height...
  • Page 54 • [CANCEL] key: to cancel the setup value Description When using media with a thickness of 80µm to 300µm When using media with a thickness of 300µm to 700µm When using media with a thickness of 700µm to 1000µm (1 µm = 0,001 mm) 8265/8290/8365/8390 User Guide...
  • Page 55 Set the temperature of the Heater. Setup items Parameters Heater (A) OFF – 50°C 8265/8290/8365/8390 User Guide Description Setting for soft media where media feeding errors and media jams occur. Setting for normal media. After setting, shift to the previous hierarchy menu.
  • Page 56 Change post fixer temperature by operating the following keys. • [F2] key: to increase the setup value. • [F4] key: to decrease the setup value. • [ENTER] key: to confirm the setup value • [CANCEL] key: to cancel the setup value 8265/8290/8365/8390 User Guide...
  • Page 57 C stands for the Post Fixer. D stands for the Dryer. Press the [CANCEL] key to go to the previous menu. 8265/8290/8365/8390 User Guide Description Change drier temperature by operating the following keys. • [F2] key: to increase the setup value.
  • Page 58 Changes the media feed compensation value by operating the following keys. • [F2] key: to increase the setup value. • [F4] key: to decrease the setup value. • [ENTER] key: to confirm the setup value • [CANCEL] key: to cancel the setup value 8265/8290/8365/8390 User Guide...
  • Page 59 ISO series (A0, A1, A2, A3, A4) o JIS series (B1, B2, B3, B4) o ARCH series (A, B, C, D) 8265/8290/8365/8390 User Guide Description Now printing by media feed compensation. Wait for a while until printing has been finished.
  • Page 60 Use regular cutting blades available from hardware stores. No media feed after printing. When "Auto" is selected, proceed to the Shortest Cut Length menu. • If "Manual" or "Off" has been selected, the screen changes to the menu of the previous hierarchy. 8265/8290/8365/8390 User Guide...

  • Page 61: Setup Menu 2/7

    PrnMode 1-4 (2/2) Weaving ScanWidth PrnMode 1-4 8265/8290/8365/8390 User Guide Description For each setup value of Printing mode, four settings of "Printing mode 1" - "Printing mode 4" can be set. [CANCEL] key: to shift to the previous hierarchy menu.
  • Page 62 *Condition* 1080x2160 Diag2160 2880x1440 1440x2880 -360x360- (4/5) *Condition* Diag2880 -360x360- (5/5) Description The display changes to interlace setup items after the print quality items settings have been finished. [CANCEL] key: To shift to the previous hierarchy menu. 8265/8290/8365/8390 User Guide...
  • Page 63 Count Menu Set the number of repeats per line of printing. Setup items Parameters Count <Once> to 99 times 8265/8290/8365/8390 User Guide Description Prints in one direction. Prints bi-directionally. [CANCEL] key: To shift to the previous hierarchy menu. Description To set the number of repeats per line of printing.
  • Page 64 • [CANCEL] key: to cancel the setup value Description Print at normal speed of 360 dpi Print at the speed of 720 dpi (slower – more drying time) [CANCEL] key: To shift to the previous hierarchy menu. 8265/8290/8365/8390 User Guide...
  • Page 65 Weaving (2/2) Stitch Classic Weaving (1/2 – 2/2) 8265/8290/8365/8390 User Guide Description Please refer to the table below to know what the different weaving forms are and which one to use. [CANCEL] key: To shift to the previous hierarchy menu.
  • Page 66 / RIP. 2 pass 720x720 4 pass 2 pass 540x720 4 pass (*) 4 pass data will be printed as classic All print modes All print modes 2 pass 4 pass 8265/8290/8365/8390 User Guide...
  • Page 67 Setup items Parameters Command (1/2) Step Resolu. OnlineTimer 8265/8290/8365/8390 User Guide Description Carriage moves only over the printing area Carriage moves over the media Carriage moves over the full width Description To set the units for amount of movement for printing.
  • Page 68 To set the printing units to 0.010mm. To set the printing units to 0.025mm. To shift to the previous hierarchy menu. Description Makes settings for image resolution while printing with image data. To shift to the previous hierarchy menu. 8265/8290/8365/8390 User Guide...
  • Page 69 Set joint printing. Setup items Parameters Joint <Off> 8265/8290/8365/8390 User Guide Description To change the Online time out time by operating the following keys. • [F2] key: to increase the setup value. • [F4] key: to decrease the setup value.
  • Page 70 • If MH-GL, GL2 are set on the Command Settings menu, be sure to use CMY (mixed colours) ink. • If RTL-PASS is set, use both CMY (mixed colours) ink and K (black) ink. Always use K (black) ink. To shift to the previous hierarchy menu. 8265/8290/8365/8390 User Guide...

  • Page 71: Setup Menu 3/7

    RollSetup Disable Roll1 Roll2 Roll3 8265/8290/8365/8390 User Guide Description Set this when roll media setup is not used. For each setup value of roll media, 3 settings of "Roll media 1" - "Roll media 3" can be set. • [CANCEL] key: To shift to the previous hierarchy menu.
  • Page 72 • [ENTER] key: to confirm the setup value • [CANCEL] key: to cancel the setup value Description To set communication mode to Centronics mode. To set communication mode to Bi-Centronics mode. To shift to the previous hierarchy menu. 8265/8290/8365/8390 User Guide...
  • Page 73 Setup items Parameters IPaddress <000.000.000.000>- 223.255.255.254 8265/8290/8365/8390 User Guide Description To set the IP address of the product. To set the subnet mask of the product. To set the IP address of the connected gateway. • [CANCEL] key: To shift to the previous hierarchy menu.
  • Page 74 • [F2] key: Increases the setting value. • [F3] key: Moves to the right on the setting value. • [F4] key: Reduces the setting value. • [ENTER] key: to confirm the setup value • [CANCEL] key: to cancel the setup value 8265/8290/8365/8390 User Guide...

  • Page 75: Setup Menu 4/7

    OnCleaning MediaWidth Utility (2/3) Prn+Wipe SmartTop AutoClean CapCycle Utility (3/3) SlantCh. RemPanel Utility (1/3 – 3/3) 8265/8290/8365/8390 User Guide Utility* ErrorDisp. MediaDet. OnCleaning MediaWidth (1/3 *Utility* SlantCh. RemPanel (3/3) Description To set display method to the operation panel when minor error occurred.
  • Page 76 Should be selected when using the winding system and media is most right loaded. Should be selected when using the winding system and media is centre loaded • [CANCEL] key: to shift to the previous hierarchy menu. 8265/8290/8365/8390 User Guide...
  • Page 77 If a value smaller than the width of the set media has been set, media may not be cut correctly. Setup items Parameters MediaWidth 210mm - <841mm> - 2240mm 8265/8290/8365/8390 User Guide Description Power on cleaning is not performed. Power on cleaning is performed. To shift to the previous hierarchy menu. *MediaWidth*...
  • Page 78 To perform a little, normal, powerful cleaning after 5, 10, 15, 20, 30, 45, 60, 90, 120, 150,180 minutes of printing. To perform a little, normal, powerful a cleaning before every • [CANCEL] key: to shift to the previous hierarchy menu. 8265/8290/8365/8390 User Guide...
  • Page 79 Enables or disables using Remote Panel software. Setup items Parameters RemPanel. 8265/8290/8365/8390 User Guide Description No tubing flush will be performed Every 1 – 24 hours (adjustable) a TubingFlush is performed. • [CANCEL] key: To shift to the previous hierarchy menu.
  • Page 80 Returns parameters in the network setup menu to the factory setting. Returns parameters in the utility setup menu to the factory setting. • [CANCEL] key: Shifts to the previous hierarchy menu. Description No initialization. To perform initialization. After setting, to shift to the previous hierarchy menu. 8265/8290/8365/8390 User Guide...
  • Page 81 4.3.4.16 Command Menu Setup values of Command Setup menu are set to the factory default settings. Setup items Parameters Command <NO> 8265/8290/8365/8390 User Guide Description No initialization. To perform initialization. After setting, to shift to the previous hierarchy menu. Description No initialization.
  • Page 82 After setting, to shift to the previous hierarchy menu. Description No initialization. To perform initialization. After setting, to shift to the previous hierarchy menu. Description No initialization. To perform initialization. After setting, to shift to the previous hierarchy menu. 8265/8290/8365/8390 User Guide...
  • Page 83 <NO> 4.3.4.22 Utility Menu Setup values of Utility menu are set to the factory default settings. Setup items Parameters Utility <NO> 8265/8290/8365/8390 User Guide Description No initialization. To perform initialization. After setting, to shift to the previous hierarchy menu. Description No initialization.

  • Page 84: Setup Menu 5/7

    To store your printer for a long time. (8365/8390 Only) To switch between the Bulk Ink System for 8365/8390 and ink cassettes. To switch between cassette and printer mode • [CANCEL] key: shift to the previous hierarchy menu. 8265/8290/8365/8390 User Guide...
  • Page 85 Start and stop an ink load. Setup items Parameters InkLoad Pump 1 Pump 2 8265/8290/8365/8390 User Guide Description Do not wash the ink supplying system. To wash the ink supplying system. • [CANCEL] key: shift to the previous hierarchy menu.
  • Page 86 8. Ink refill 9. The end (*) = This will be asked 5 times. Description Do not perform an ink change. To start the ink change cycle. • [CANCEL] key: shift to the previous hierarchy menu. Time 8265/8290/8365/8390 User Guide...
  • Page 87 This to prevent air is coming in the ink system which will dry out the heads. How to load ink after a long store procedure? 8265/8290/8365/8390 User Guide Description Do not perform a long store Perform the long store procedure.
  • Page 88 Use the smart chips on the ink cassettes Use the smart chip manager system on the top (or back) of the machine. Recommended when working with a Bulk Ink System. • [CANCEL] key: shifts to the previous menu. 8265/8290/8365/8390 User Guide...

  • Page 89: Setup Menu 6/7

    Refer to "Cleaning the cleaning wiper" for details regarding the procedure for cleaning the cleaning wiper. *WiperClean* Setup items Parameters WiperClean 8265/8290/8365/8390 User Guide Description Cancels unlocking the carriage. Unlocks the carriage. • [CANCEL] key: shifts to the previous hierarchy menu.
  • Page 90 The tubing flush sequence will not remove fluids out of the head nor out of the ink supply tubes. Please refer to the Periodical Services for the daily and weekly maintenance of the 8265/8290/8365/8390. The tubing flush feature includes following sequence: 1.

  • Page 91: Setup Menu 7/7

    Parameters Version Check 4.3.7.2 Area Menu View the total area of media printed on the machine. Setup items Parameters Area Total 8265/8290/8365/8390 User Guide *SetupMenu* VersionCheck Area (7/7) Description • [CANCEL] key: shift to the previous hierarchy menu. *Area* Total 46.16m...

  • Page 92: Operating From The Control Panel

    Change the distance adjustment value by operating the following keys. • [F2] key: to increase the setup value. • [F4] key: to decrease the setup value. • [ENTER] key: to confirm the setup value • [CANCEL] key: to cancel the setup value 8265/8290/8365/8390 User Guide...

  • Page 93: Controlling The Heater Elements

    Press the [F2] key to decrease the temperature. Press the [F4] key to increase the temperature. Press the [ENTER] key to confirm the requested temperature change. Press the [CANCEL] key to leave the menu without changing the heater settings. 8265/8290/8365/8390 User Guide Parameters Forward Backward The ‘heater message’...
  • Page 94 The display will mention “SET ON”. In case the heating elements are deactivated, the display will mention “SET ON”. By pressing the [F4] key you can activate the heating elements. The display will mention “SET OFF”. 8265/8290/8365/8390 User Guide...

  • Page 95: Operating The Pressure Rollers

    The printing direction is displayed. When the printing mode display closes, the product changes to its normal status. Step 2 : 8265/8290/8365/8390 User Guide Operation after the [F4] key has been pressed The pressure rollers are lifted The MEDIA SET lamp will turn on (orange).

  • Page 96: Control Panel During Printing

    In case of overlapped printing images or white lines on printing image, the step should be adjusted. Wait Heating Dist.Adj. Cleaning A: HB: HC: HD:H Heater Warming up (+) Increase in case of overlap Decrease in case of white lines between swats 8265/8290/8365/8390 User Guide...
  • Page 97 Please follow the steps below to adjust the heater temperatures. Press the [F3] key Step 1 : Following screen will be displayed Step 2 : 8265/8290/8365/8390 User Guide Description Clean ALL heads or head couple one or two Set the intensity of a cleaning *Heaters*...

  • Page 98: Operations After Printing

    If the front edge of the roll media is not straight when you load new roll media, you should cut its edge. Cutting blades are consumable. Replace them at regular intervals following "Replacing the cutting blade". *Cut&Feed* Dist.Adj Forward Backward 8265/8290/8365/8390 User Guide...

  • Page 99: Troubleshooting

    5.1 INTRODUCTION This chapter explains troubles that may occur when using the printer and how to solve them. If you encounter an error not described in this chapter, refer to "Error messages" and contact your local Xerox Customer Service Representative.
  • Page 100 Refer to ‘Loading media’ Turn off the scale or Refer to ‘Menu Overview’ mirror setting, or make the setting again. Turn off the origin or Refer to ‘Menu Overview’ starting position setting, or make the setting again. 8265/8290/8365/8390 User Guide...
  • Page 101 (9) You cannot perform initial ink charging. Possible cause The front cover is open or the hold lever is up. Some of the 8 ink cassettes are not loaded properly. 8265/8290/8365/8390 User Guide Solutions References Use recommended Refer to ‘Media type’ media.
  • Page 102 Refer to ‘Cautions on handling media’ Use the recommended Refer to ‘Media type’ media. Refer to ‘Menu Overview’ When using media other than recommended media, set the following items in the media setting menu. • Media • HeadHeight • Stiff 8265/8290/8365/8390 User Guide...
  • Page 103 You used the printer in a location with air conditioner or other location not appropriate for the specified environment You reused printed media. 8265/8290/8365/8390 User Guide Solutions References Use recommended Refer to ‘Media type’ media. Load the media correctly.
  • Page 104 Refer to ‘Media handling’ printable side to load media correctly. Perform head cleaning. Refer to ‘Head cleaning’ Perform strong cleaning. Refer to ‘Cleaning the cleaning Clean the surface of the wiper’ print head. Perform long save cleaning. 8265/8290/8365/8390 User Guide...
  • Page 105 You did not use recommended media. You did not set the correct heater (21) Top Feed problem. Possible cause Media jam occurred due to a need for Top feed. 8265/8290/8365/8390 User Guide Solutions References Use recommended Refer to ‘Media type’ media. Solutions References Use a new ink cassette.

  • Page 106: Error Messages

    The printer is receiving data. The printer is converting data. The printer is printing. Replace the waste liquid tank. Contact the dealer where you bought the printer or XEROX's technical support centre. References Refer to ‘Media handling’ Refer to ‘Replacing the waste liquid tank’...

  • Page 107: Error Message Display And Solutions

    There is no media. Media JAM The media jammed. Error (The printer stops.) 8265/8290/8365/8390 User Guide Solutions The printer performs ink charging. Wait for a while. The printer performs head cleaning. Wait for a while. The printer performs initial setting of media.
  • Page 108 (The printer stops.) Ink Status Initial filling has not been No Filled [*] performed. No original ink You did not load XEROX's recommended ink cassette. (The printer stops.) SmartChip is not well positioned on the cassette 4 Memory Status Short of memory while NoMemory converting or printing data.

  • Page 109: Data Error Display And Solutions

    *** In error messages are code numbers indicating what kind of error occurred. • [ ] may indicate the command code of the error. • For the settings on a computer, refer to the computer's operation manual. 8265/8290/8365/8390 User Guide Solution Confirm the communication condition between computer and printer.

  • Page 110: Error Requiring A Printer Restart

    If an error requiring a restart has occurred, solve the problems to restart the printer and delete the error. If the same error message is displayed again, contact your local XEROX dealer. Be sure to inquire the code numbers of the error messages.

  • Page 111: When Media Jams Occur

    Be sure not to pinch your fingers while opening and closing media cover. Front Cover If there is an error requiring a restart, power the printer OFF and ON again. Step 3 : Go to Media Handling in the User Guide to re-load the media. Step 4 : 8265/8290/8365/8390 User Guide...
  • Page 112 5 Troubleshooting This page has been intentionally left blank. 8265/8290/8365/8390 User Guide...

  • Page 113: Maintenance

    6.1 INTRODUCTION This chapter explains the necessary daily, weekly and monthly maintenance of the printer. Be sure to perform the recommended maintenance strictly. If not, Xerox does not guarantee constant printing quality. 6.2 8265/8290 PERIODIC MAINTENANCE This section describes the periodic maintenance required for this machine. This maintenance helps ensure stable image quality.

  • Page 114: Weekly Maintenance

    Close the Front Cover. Step 7 : Press the [ENTER] key to exit the H.Unlock Menu. The carriage will cap in and be locked. Step 8 : Quantity 8265/8290/8365/8390 User Guide...
  • Page 115 Make sure you do not touch, clean the nozzle plate; this would lead to poorer print quality. Caution • Make sure not to touch the nozzle plate. This could lead to poorer print quality. • It is recommended to wear gloves (2) as shown on the picture below. Cleaning Swabs Gloves 8265/8290/8365/8390 User Guide...

  • Page 116: Bi-Weekly Maintenance

    Caution • It is recommended to wear gloves. Close the Front Cover. Step 5 : Press the [ENTER] key to exit the Wiper Clean Menu. The carriage will cap in and be locked. Step 6 : 8265/8290/8365/8390 User Guide...

  • Page 117: Monthly Maintenance

    Use a pair of tweezers to avoid this. Clean wipers with appropriate cleaning liquid in case of dirt. 8265/8290/8365/8390 User Guide Be sure to insert the wiper Be sure that the wiper clicks in the wiper...
  • Page 118 Press the [ENTER] key to exit the H.Unlock Menu. The carriage will cap in and be locked. Step 8 : 1 = Sponge 2 = Tweezers 3 = Gloves 1 = Two holes 2 = Pin of black box 8265/8290/8365/8390 User Guide...

  • Page 119: Semi-Annual Maintenance

    Step 7 : Press the [ENTER] key to exit the H.Unlock Menu. The carriage will cap in and be locked. Step 8 : 8265/8290/8365/8390 User Guide 1 = Screws fixing the sponge (1) 1 = Capping sponge 2 = Plate...

  • Page 120: 8365/8390 Periodic Maintenance

    Replacing upper sponge at back of the capping station Notes • All cleaning in “Ink areas” must be done with Xerox 8365/8390 cleaning solution. • Above maintenance cycle is based on use: 8 hours / day, 5 days / week and 44 weeks / year.

  • Page 121: Daily Maintenance

    In the box you will find a Good Shape Kit to perform the daily maintenance. Normally this is enough for 6 months. In case you’re out of stock, you can order a new kit at Xerox Order Entry Department. Go to the consumables list on the Customer Documentation CD for the product code of the good shape kit.
  • Page 122 Clean the edges of the caps with the cleaning swab. Step 5 : Close the Front Cover. Step 6 : Press the [ENTER] key to exit the H.Unlock Menu. The carriage will cap in and be locked. Step 7 : 8265/8290/8365/8390 User Guide...

  • Page 123: Weekly Maintenance

    Open the left maintenance covers by removing the four screws. Step 1 : Power ON the printer. Step 2 : Go to the H.Unlock Menu and press the F2 key to unlock the carriage. Step 3 : 8265/8290/8365/8390 User Guide...
  • Page 124 It is recommended to wear gloves (2) as shown on the picture below. Cleaning Swabs Gloves Close the Front Cover. Step 7 : Press the [ENTER] key to exit the H.Unlock Menu. The carriage will cap in and be locked Step 8 : 8265/8290/8365/8390 User Guide...

  • Page 125: Bi-Weekly Maintenance

    Close the Front Cover. Step 7 : Press the [ENTER] key to exit the H.Unlock Menu. The carriage will cap in and be locked. Step 8 : 8265/8290/8365/8390 User Guide 1 = Sponge 2 = Tweezers 3 = Gloves 1 = Two holes...

  • Page 126: Monthly Maintenance

    Use a pair of tweezers to avoid this. Clean wipers with appropriate cleaning liquid in case of dirt. Be sure to insert the wiper Be sure that the wiper clicks in the wiper correctly as shown below: holder! When standing in front of the machine. 8265/8290/8365/8390 User Guide...
  • Page 127 Step 7 : Press the [ENTER] key to exit the H.Unlock Menu. The carriage will cap in and be locked. Step 8 : 8265/8290/8365/8390 User Guide 1 = Screws fixing the sponge (1) 1 = Capping sponge 2 = Plate...

  • Page 128: Authorized Service Procedures

    Maintenance Action Notes • All cleaning in “Ink areas” must be done with Xerox cleaning solution. • Above maintenance cycle is based on use: 8 hours / day, 5 days / week, and 44 weeks / year. If machine is used more, maintenance periods will come earlier.

  • Page 129: Replacing Consumables

    For detailed information on ink cassettes, refer to the following. Price List • The printer is designed for use with 8265/8290/8365/8390 Ink cassettes. If you do not genuine products, printouts may become faint and the printer will not be able to detect the end of ink. •...
  • Page 130 • Do not disassemble ink cassettes. Otherwise, ink may get in your eyes or on your skin. • Only use 8265/8290/8365/8390 Ink and appropriate cleaning liquid. Notes Do not disassemble ink cassettes. Disassembled ink cassettes cannot be used If the printer is turned on, make sure of the following Step 1 : Printing or other operations are not performed.
  • Page 131 Close the cover of the ink compartment. Step 6 : Ink Compartment Make sure that the display on the operation panel returns to normal status. Step 7 : Notes If you replace ink cassettes while printing, the printer resumes printing. 8265/8290/8365/8390 User Guide...

  • Page 132: Replacing The Cutting Blade

    Do not push the cutting blade holder tab strongly or release it suddenly. Doing so may cause the spring incorporated in the cutting blade holder to fly off. Do not push in the cutting blade holder. Doing so may cause the cutting blade to damage the inside of the printer. 8265/8290/8365/8390 User Guide...
  • Page 133 While slightly pressing the cutting blade holder tab, return the cutting blade lever to its original Step 8 : position. Close the front cover. Step 9 : Step 10 : Press the [ENTER] key on the operation panel. The carriage returns to its original position. 8265/8290/8365/8390 User Guide...

  • Page 134: Replacing The Waste Tank

    Remove the cap on a new waste liquid tank and put the tank in the tank tray on the stand. Step 5 : Close the cap on the waste liquid tank. Step 6 : Press the [ENTER] key on the operation panel. Step 7 : 8265/8290/8365/8390 User Guide...

  • Page 135: Cleaning

    Be careful not to spill water inside the printer. Doing so may result in a short circuit. Following are instructions for cleaning the printer. 6.6.1 Cleaning the Outer Case (1) Cleaning frequency Clean once a month. (2) Cleaning procedure Remove dust or smudges on the outer case with a soft cloth. 8265/8290/8365/8390 User Guide...

  • Page 136: Cleaning The Inside Of The Printer

    Follow the steps below to perform head cleaning. Notes Remove media before performing head cleaning. If you perform head cleaning with media installed, the head may contact the media. Make sure that the state of the product is normal. Step 1 : 8265/8290/8365/8390 User Guide...
  • Page 137 Press the [ENTER] key on the operation panel to start the head cleaning. Step 7 : Notes If the [Cancel] key has been pressed instead of the [ENTER] key after changing the parameters, the printer returns to the normal status without performing a head cleaning. 8265/8290/8365/8390 User Guide...
  • Page 138 We advise to let the printer rest for 5-10 minutes after a head cleaning procedure. During that time, the 8265/8290/8365/8390 ink comes to a fully stabilized condition, improving print quality considerably. Perform a nozzle check again and check the print head.

  • Page 139: Longstore Procedure

    1. Power ON without Ink Cassettes installed. 2. Insert Cartridges 3. Auto InkFill Notes When powering ON and the ink cassettes are already installed, the message “Not Original Ink” will be displayed. Remove 1 and reinsert it to continue the procedure. 8265/8290/8365/8390 User Guide Time Time...
  • Page 140 6 Maintenance This page has been intentionally left blank. 8265/8290/8365/8390 User Guide...

  • Page 141: Adjustments

    Reference Head and the Adjustment Head are best aligned. For example, in the figure below, number “4” is where the Reference Head and the Adjustment Head are aligned the best for Print Head 2. 8265/8290/8365/8390 User Guide 7 ADJUSTMENTS...
  • Page 142 Step 6 : successful. The test print should look similar to the test print example in Step 3. If necessary, repeat the Uni-D Adjustment until the Uni-D Test Print looks similar to the test print example in Step 3. 8265/8290/8365/8390 User Guide...

  • Page 143: Bi-Directional Adjustment

    Reference Lines. Select the number (1 – 7), on left side of the test print, where the Reference Line and the Adjustment Line are best aligned. For example, in the figure below, number “4” is where the Reference Line and the Adjustment Line are aligned the best for Print Head 1A. 8265/8290/8365/8390 User Guide...
  • Page 144 Step 7 : successful. The test print should look similar to the test print example in Step 3. If necessary, repeat the Bi-D Adjustment until the Bi-D Test Print looks similar to the test print example in Step 3. 8265/8290/8365/8390 User Guide...

  • Page 145: Step Adjustment

    7.3 STEP ADJUSTMENT A key factor in ensuring the consistent print quality on your Xerox 8265/8290 or 8365/8390 Wide Format Printer is setting the correct “Step” or “Feed” distance for the media type being used. The following procedure will allow you to check and, if necessary, adjust the “step” distance of your Xerox Inkjet Printer.

  • Page 146: Evaluate The Dist. Check Test Pattern

    Examples For print 1, the step is too small, overlap is visible. For print 2, the step is too big, there is a gap visible. Print 1 Print 2 8265/8290/8365/8390 User Guide Step overlap/Step too small Step gap/Step too large...

  • Page 147: Modify The Step Adjust Printer Setting

    Step Adjust Printer Setting. To do this: i. Press the F4 Key to decrease the Step Adjust Printer Setting %. ii. Then press ENTER. iii. Repeat 7.18.1 and 7.18.3 until there is no visible GAP between the different passes in the test pattern. 8265/8290/8365/8390 User Guide...
  • Page 148 7 Adjustments This page has been intentionally left blank. 8265/8290/8365/8390 User Guide...

  • Page 149: Appendix

    2” or 3” Maximum: 100 kg 8 colour channels – 4 process colour output 8265/8290/8365/8390 2xCMYK speed set-up 8265/8290/8365/8390 CMYKLcLm photo tone rendering set- 220 ml or 440ml Uni & Bi-directional output, Interweaving, Mirror Output, Multi Copy, Ink Status, Origin Control Backlight LED –...
  • Page 150 8 Appendix This page has been intentionally left blank. 8265/8290/8365/8390 User Guide...
  • Page 152 Printed in the United States of America. XEROX® and all Xerox product names mentioned in this publication are trademarks of XEROX CORPORATION. Other company trademarks are also acknowledged.

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