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(7) Media jams occur frequently.
Notes
We cannot ensure correct media feeding with media other than recommended media.
No.
Possible cause
1
You did not use recommended
media.
2
You used the printer in an
environment other than the
specified environment.
3
You used old media.
4
You used folded, creased, or
curled media.
5
Check the media for curling or lift-
off.
(8) Roll media cannot be cut correctly.
No.
Possible cause
1
The edge of the cutting blade is
not sharp.
2
The roll media has static
electricity.
3
Media is too heavy to cut
automatically.
(9) You cannot perform initial ink charging.
No.
Possible cause
1
The front cover is open or the
hold lever is up.
2
Some of the 8 ink cassettes are
not loaded properly.
8265/8290/8365/8390 User Guide
Solutions
Use recommended
media.
Use the printer in the
specified environment.
Replace with new media.
Use the recommended
media.
When using media other
than recommended
media, set the following
items in the media setting
menu.
• Media
• HeadHeight
• Stiff
Solutions
Replace the cutting
blade.
Remove the static
electricity on the roll
media.
Cut the media manually.
Solutions
Close the front cover and
lower the hold lever.
Load all of the 8
cassettes properly.
5 Troubleshooting
References
Refer to 'Media type'
Refer to 'Cautions on handling
media'
Refer to 'Replacing media'
Refer to 'Media type'
Refer to 'Menu Overview'
References
Refer to 'Replacing the cutting
blade'
-
References
Refer to 'Media handling'
Refer to 'Replacing ink cassettes'
93
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