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(11) Media is damaged during media Initial.
Notes
Remove the jammed or damaged media.
No.
Possible cause
1
You did not use recommended
media.
2
The loading position of the media
is not correct.
3
You did not load the media
straight into the printer.
4
Foreign material, such a piece of
media, is attached to the pressure
rollers.
5
You used the printer in a location
with air conditioner or other
location not appropriate for the
specified environment.
6
You loaded sheet media into the
printer.
7
You used media folded, creased,
damaged, tore, curled.
(12) Tracing media or other thin media cannot be detected.
No.
Possible cause
1
You did not use recommended
media.
2
You used the printer in direct
sunlight or other locations not
appropriate for the specified
environment.
(13) Media size is wrong during media Initial.
No.
Possible cause
1
You did not use recommended
media.
2
You did not load the media
straight into the printer.
3
The curled surface of media is up
when loading.
4
You used the printer in a location
with air conditioner or other
location not appropriate for the
specified environment
5
You reused printed media.
8265/8290/8365/8390 User Guide
Solutions
Use recommended
media.
Load the media correctly.
Load the media straight
into the printer.
Clean the pressure
rollers.
Use the printer in the
specified environment.
Set the CutSize setting to
Length or Width.
Replace the media.
Solutions
Use recommended
media.
Use the printer in the
specified environment.
Solutions
Use recommended
media.
Load the media straight
into the printer.
Remove the curl in the
media, or replace with
new media.
Use the printer in the
specified environment.
Use new, not printed
media.
5 Troubleshooting
References
Refer to 'Media type'
Refer to 'Loading media'
Refer to 'Loading media'
Refer to 'Cleaning inside the
printer'
Refer to 'Product Specifications'
Refer to 'Menu Overview'
Refer to 'Cautions on handling
media'
References
Refer to 'Media type'
Refer to 'Product Specifications'
References
Refer to 'Media type'
Refer to 'Media handling'
Refer to 'Media handling'
Refer to 'Product Specifications'
Refer to 'Media type'
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