Xerox WorkCentre Pro 385 User Manual page 275

If Paper is Jammed in the Printer Output Area
If the paper jams as it exits to the printer exit tray and most of the paper is
visible, pull the paper straight out using both hands.
CAUTION: If there is resistance when you pull the paper, and it does not
move easily when you pull, stop pulling. Continue with the next section, If
Paper is Jammed Inside the Machine .
7
Clearing Jams 7-5