Lenovo System x3850 X6 Installation And Service Manual page 204

Table 50. Symptoms and user actions for ServerGuide problems
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 5 "Parts listing, System x3850 X6 and x3950 X6 Type 6241" on page 201 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by (Trained service technician only), that step must be performed only by a
Trained service technician.
Symptom
The ServerGuide Setup and
Installation DVD or bootable
device will not start.
The MegaRAID Storage
Manager program cannot
detect all installed drives, or
the operating system cannot
be installed.
The operating-system
installation program
continuously loops.
The ServerGuide program will
not start the operating-system
installation media.
The operating system cannot
be installed.
190
System x3850 X6 and x3950 X6 Installation and Service Guide
Action
1. If the startup (boot) sequence settings have been changed, make sure that the
DVD drive or bootable device is first in the startup sequence.
2. Make sure that the server supports the ServerGuide program and has a
startable (bootable) DVD drive or bootable device. See the readme file that is
part of the ISO image at
LNVO-CENTER .
3. Make sure that you burned the DVD or USB from an image (do not burn the DVD
or USB ISO file as a data disk)
1. Make sure that the hard disk drive is connected correctly.
2. Make sure that the SAS/SATA hard disk drive cables are securely connected.
3. Follow the steps in "A newly installed hard disk drive is not recognized."1 on
page 174 symptom actions in the "Hard disk drive problems" on page topic.
Make sure that you following the operating system installation guidelines.
Make sure that the operating-system media is supported by the ServerGuide
program. For a list of supported operating-system versions, go to
www3.lenovo.com/us/en/data-center/solutions/c/solutions
ServerGuide version and supported Microsoft Windows operating systems.
1. Check the ServerProven® list at
that the operating system is supported.
2. Verify that the logical drive is properly defined and setup.
3. Make sure that the ServerGuide program can detect an installable partition.
4. Check the Retain Tips for related issues on the Support web site at
datacentersupport.lenovo.com/
https://datacentersupport.lenovo.com/us/en/ documents/
http://www.lenovo.com/serverproven/
.
http://
, to locate the link for your
to verify
http://