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Troubleshooting Tips - Neopost 5050 Operating Manual

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Feed Brush System
The main function of the separation brush is
to ensure that only one envelope passes
through the cutter at a time.
Adjusting the separation to the desired height:
 Remove the blue track cover and
locate the red separation brush
 Place a 1 mm thick envelope beneath
the brush.
 Loosen the Adjustment Knob until it
becomes loose and let it come to rest
on top of the envelope.
 You can now tighten the Adjustment Knob and remove the envelope.

Troubleshooting Tips

If the machine does not start, do as follows:
1. Check that the power cord is plugged in and that the power is on.
2. Press the reset button.
3. Check that the BLUE track cover is pushed down tightly.
4. Unplug machine and check fuse located in main socket, by pulling out on fuse tray.
If the machine still does not start, contact your service center.
Remember to always place the chaff container underneath the bottom right corner of the
machine to prevent small pieces of paper from going on the table and the floor.
If an envelope becomes jammed in the machine:
1. Turn off machine, and unplug main socket.
2. Lift on Blue Cover.
3. Remove jammed envelopes and clear any remaining mail from belts.
4. Replace Blue Cover, re-stack mail on Envelope Guide
5. Plug in machine, restart.
Adjustment
Knob
PLEASE NOTE:
All other service and repairs should be performed by your
local dealer.
4
Feed Brush
Separation Brush

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