Section 5 - Troubleshooting Guide; Hp Inkjet Print Cartridges - Neopost AS-940 Operating Manual

Section 5 – Troubleshooting Guide
The following troubleshooting guides are provided to assist you in solving any problems
that might occur with the Printer or its software. We have tried to make them as
complete as possible. The best advice we can offer is to make sure that the system is
setup properly, plugged in, that it has an adequate supply of ink before attempting to
trouble shoot any problem.

HP Inkjet Print Cartridges

CONDITION
Black streaks in text
Cartridge will not print, even
if TEST or Purge is used.
White streaks in text or
graphics
DO NOT REMOVE THE SIDE COVERS OF THE PRINTER!
THERE ARE HIGH VOLTAGES PRESENT BEHIND THE COVERS!
© 2009 Neopost USA Inc. All rights reserved.
PROBLEM
Lint, ink, or paper dust on printhead.
Head height too low
Sheet is blank even after it has gone
underneath cartridge(s).
Lint, dust or dried ink blocking
printhead nozzles.
Poor contact between printhead and
cartridge stall contacts (pogo pins).
WARNING
SECTION 5
TROUBLESHOOTING
SOLUTION
Clean the cartridge nozzles
with a clean lint-free cloth
moistened with distilled
water. Raise head height.
Check to make sure the tape
is off the printhead.
Remove and reinsert the
cartridge into the pen stall.
Install a new print cartridge.
Clean the cartridge nozzles
with a clean lint-free cloth
moistened with distilled
water.
Clean contacts.
Remove and reinsert the
cartridge into the pen stall.
Insert a new Print Cartridge.
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