Troubleshooting - Neopost 3063 Operator's Manual

4.

TROUBLESHOOTING

Machine does not start:
• Check that the power cord is securely in place at both the outlet and the back of the
machine.
• Check that the transport cover (under feed and transport belts) is closed.
• Check that the track cover (over transport belt) is closed.
• Turn the ON/OFF Switch to the ON position and press the reset button.
Machine stops and does not restart:
If machine has been running for several hours in a warm environment it is possible the
motors have overheated and shut down to prevent damage. Allow a half-hour for cooling
and restart machine.
If the machine still does not start, you will need to contact your dealer for service.
• Envelope becomes jammed in machine:
• Turn the machine off, and unplug from power supply.
• Lift and open Track Cover to upright position and remove jammed envelopes.
• Check for any remaining debris on belts or track, then close cover
• Re-stack remaining envelopes and plug in and start machine again.
! ! !
If you experience any other troubles with your machine, contact your dealer for further
assistance.
10
WARNING: Remove ALL staples, paper clips and rubber bands from
mail before opening! Failure to do so will cause damage to the
machine and void your warranty.