Site Preparation
PN: 1725-36096-001_J.doc
All site preparation steps should be completed prior to the arrival of
the Polycom field service engineer. A Polycom customer support
representative will contact the customer the week before the
scheduled installation date to confirm that pre-installation tasks have
been completed. Upon confirmation, a Polycom field service engineer
will travel to the site to complete the system installation and train the
system administrator and handset users.
If upon arrival the Polycom field service engineer determines that the
pre-installation work has not been completed correctly, the engineer
can: 1) leave the site and reschedule the installation when the action
items have been completed or corrected, or 2) assist in preparing the
site, and thus spend additional time in the installation of the system.
Because of the additional cost incurred by Polycom in executing either
option, the customer will be billed for the additional time at the
standard hourly rate plus expenses.
2
11