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Technical Site Documentation myC-4
6. Procedure
From the beginning date of the Short loop process application and minimum each week, the Repair Centre
shall ship the products (handsets and accessories) to Sagem Montauban.
6.1. Handsets :
- MRA Procedure for the after-Sales products ( one MRA number for the products concerned by the short
loop).
- MRA Procedure for DOA products ( one MRA DOA number for the products concerned by the short loop) if
the Repair Centre is authorised to treat the DOA products.
The MRA request shall be sent to Sagem Montauban (with knowledge to the Area Manager and Support
Engineer).
The shipment of products to Sagem Montauban shall comply with the MRA procedure. Furthermore each
products shall be sent with the Return Product Sheet filled in indicating the defect declared by the end-user
and the defect observed by the Repair Centre (Sagem Defect codes).
The NFF products sent to Sagem Montauban shall be identified by using separate package. Furthermore
this products shall be sent with the complete description of the defect declared by the end-user ( not
codified).
The accessories received by the Repair Centre shall be sent to Sagem Montauban sent back attached with
the handset ( not connected to the handset).
6.2. Accessories :
For the accessories received without the handsets, the procedure is the following:
Accessories return procedure to Sagem Montauban to be used. The Repair Centre shall indicate on the
parcel Accessories + model (ex : myC-4) for the accessories received in the Repair Centre without the
handsets.
7. Sagem Montauban
Sagem Montauban will ship back to the Repair Centre the same quantity of handsets and accessories as the
quantity received.
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Ref. SCT U38 SSC DTS 0023 – Index B - February 21, 2005
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