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3.1
GENERAL
After you have received the customer return sheet
procedure.
This chapter will help you to identify the defective element(s), using the troubleshooting table.
It contains flow charts broken down by fault type. Each flow chart describes the procedure to be
followed and contains cross references to tests or maintenance.
The conclusion of each troubleshooting procedure is :
•
Return to SAGEM =The Return to the SAGEM centre can concern either the card, or the
radiotelephone according to instructions given to the Centres of repair.
•
Visual test
Customer fault verification
No
Default
confirmed?
Yes
Software inspection - Update
Repairing => symptom sheet
Standard test
No
Mobile
OK?
No
Default
Yes
> Level 2 ?
Yes
Return to
Delivery to
Sagem
customer
Ref. SCT U38 SSC DTS 0023 – Index B -February 21, 2005
CHAPTER 3 - SYMPTOMS
Delivery to the customer
Visual test :
Standard test
Yes
Default
Standard test :
found ?
No
No
> 1 return
no found ?
Yes
Return to
Sagem
Software inspection :
These flow charts should be followed in full. After a reference to
a removal/replacement sheet or to a test to be carried out, you
should return to the initial flow chart and continue the search
until reaching a final conclusion.
Technical Site Documentation myC-4
(Proc Sheet 3
02), carry out the troubleshooting
• Glass state
• Keypad state (elastomer, inscription)
• Connector state (data/audio/charge ,battery, SIM)
• Plug and position of battery
• SIM card position
• Oxidation
• Display test : Hot Line menu
• Contrast control
• All keypad keys test (check bips keys)
• Audio and radio test
• MMS and GPRS test
• Battery charge test
• Vibrating device test : Hot Line menu
• Charger test
• Real call with a operator SIM card
Page 3-13
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