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Technical Site Documentation myC-4
- The under- warranty handsets and accessories received shall be exchanged to the end-user.
- The under- warranty handsets and accessories declared No Fault Found (NFF) shall be exchanged to the
end-users except previous communication of Sagem.
- The Out of warranty handsets and accessories (oxidation, shocks, ...) will be repaired by the Repair Centre
after acceptation by the customer of an estimate according to the Sagem out of warranty repair prices
communicated.
- The under- warranty and out of warranty handsets shall be sent to Sagem Montauban.
- In the frame of the Short loop process, there is no level 1 (L1) intervention
5. Reports
An exchange of an handset and its accessories shall be codified Level 3 (L3)
An accessory exchange shall be codified Level 0 (L0).
The Repair Centre shall capture all the information required for issuing and sending the Repair Reports and
Status reports according to the Contractual frequency defined. The Reports shall includes the products
treated by the Repair Centre under- warranty or out of warranty.
3
Ref. SCT U38 SSC DTS 0023 – Index B - February 21, 2005
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