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Technical Site Documentation myC-3/ myC-3b NO DISCLOSURE AGREEMENT This document is SAGEM SA property. It can not be copied or communicated in all or part without written authorisation. Ref. SCT U38 SSC DTS 0020 - Index A - May 4, 2004...
1.1 HOW TO USE THE SITE TECHNICAL DOCUMENTATION.............1-1 1.2 ABREVIATIONS ..........................1-2 1.3 COMMENTS SHEET..........................1-3 CHAPTER 2 - DESCRIPTION - OPERATION 2.1 REMINDERS ABOUT THE GENERAL CHARACTERISTICS OF GSM AND PCS NETWORKS..2-1 2.2 REMINDERS ABOUT myC-3/ myC-3b CHARACTERISTICS ............2-2 2.3 DATA/AUDIO/CHARGE CONNECTOR .....................2-5 2.3.1 Connector description........................2-5 2.3.2 Signal description........................2-5...
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Technical Site Documentation myC-3/ myC-3b SYMPTOM SHEET 05 : KEYPAD…......................3-12 SYMPTOM SHEET 06 : RING TONES....................3-13 SYMPTOM SHEET 07 : VIBRATE ..........….………………………………………..3-14 SYMPTOM SHEET 08 : LOUDSPEAKER/ MICROPHONE……………………………………………… ...3-15 CHAPTER 4 - TESTS AND CHECKS 4.1 GENERAL ABOUT TESTS ........................4-1 4.2 TEST TOOLS .............................4-1...
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PROCEDURE SHEET 2 02 : REMOVING AND REPLACING THE VIBRATING DEVICE.....5-34 PROCEDURE SHEET 2 03 : REMOVING AND REPLACING THE MICROPHONE ......5-36 LEVEL 3 MAINTENANCE ..........................5-38 PROCEDURE SHEET 3 01 : RETURN TO SAGEM FACTORY.............5-39 PROCEDURE SHEET 3 02 : RETURN TO CUSTOMER……………………………………………………5-40 CHAPTER 6 - ACCESSORIES 6.1 PEDESTRIAN HANDSFREE KIT.......................6-1...
These sheets are updated from time to time in Technical Information Bulletins (TIB). The information contained in this document is non-contractual, since phone characteristics can change. Phones are managed based on SAGEM handset codes; any order for spare parts must refer to these codes (typical code 25 xxx xxx-x).
All sheets include illustrations to make it easier to read the procedure. Chapter 1 : Foreword, describes general data about this document. Chapter 2 : Description - Operation, describes general data and options available in the myC-3/ myC- Chapter 3 : Symptoms, contains troubleshooting procedures to be carried out on equipment.
Technical Site Documentation myC-3/ myC-3b Specific Absorption Rate Subscriber Identify Module Short Message Service SMS CB Short Service Message Cell Broadcast Sagem Mobiles Tools Thin Film Transistors USSD Unstructured Supplementary Service Data Video Graphics Array Wireless Application Protocol WiFi Wireless Fidelity...
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Technical Site Documentation - myC-3/ myC-3b Document title: Site Technical Document for myC-3/ myC-3b Reference : SCT U38 SSC DTS 0016 Date : Please fill in the following table : Excellent Good Fairly good Passable Easy to find the required information...
Technical Site Documentation - myC-3/ myC-3b CHAPTER 2 - DESCRIPTION - OPERATION REMINDERS ABOUT THE GENERAL NETWORKS CHARACTERISTICS Table 1 below gives the characteristics of the radio interface for the GSM 850 / 900, GSM 1800 systems : GSM 900...
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Technical Site Documentation - myC-3/ myC-3b Table 3: RF power classes Ref. SCT U38 SSC DTS 0020 – Index A - May 4, 2004 Page...
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Technical Site Documentation - myC-3/ myC-3b REMINDERS ABOUT THE CHARACTERISTICS AND OPTIONS OF myC-3/ myC-3b Remark: This information is given for guidance, and is in no way contractual characteristics vary according to customers and countries. GENERAL CHARACTERISTICS Size Dimension (LxWxH, mm)
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Technical Site Documentation - myC-3/ myC-3b Instant messaging (IMPS) - Chat MULTIMEDIA (cont'd) Notification Predictive text input Video & Images Camera Video Player Image Format BMP, WBMP, PNG, JPEG, GIF Audio Audio Recorder Audi player Polyphonic ringtones Hi-Fi ringtones Audio formats...
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Technical Site Documentation - myC-3/ myC-3b Bio-Calendar Yes, Pink Schedule and Blue Schedule SPECIAL FEATURES (cont’d) Keyboard Features Scroll key Yes, 2 side keys Keypad lock Not applicable Silent key Yes, available via long press * International access key Yes, available via long press 0...
Technical Site Documentation - myC-3/ myC-3b DATA/AUDIO/CHARGE CONNECTOR 2.3.1 Connector description This connector is located at the bottom of the transmission module and enable the connection to various accessories. It comprises power supply pins and signals. Connector 2.3.2 Signal description...
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Technical Site Documentation - myC-3/ myC-3b Ref. SCT U38 SSC DTS 0020 – Index A - May 4, 2004 Page...
Technical Site Documentation - myC-3/ myC-3b IDENTIFICATION All phones are identified with an identification label sticked on the antenna. 2.4.1 Illustration 2.4.2 Description a : IMEI (bar code), b : IMEI (15 characters) c : Reference of product / aesthetic used (bar code)
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Technical Site Documentation - myC-3/ myC-3b 2.4.3 Description after repair A new sticker is positioning by Repairing Centre near the sim card connector: This extra line will appear if the mobile has already been repaired. CRA XXX N° of CRA, 203/N03 Date of repair: (203) repairing day, (03) last digit of year (03→2003).
BASEBAND RADIO LCD / KEYPAD 2.5.2 Standards and environment Conformance Document SAGEM SA declare under its sole responsibility that the product Dual Band GSM/DCS Type B2003 conforms to the requirements of the following EEC directives: EEC Directive 1999/5/CE EN 60950...
Technical Site Documentation - myC-3/ myC-3b EQUIPEMENTS The description and operation of SAGEM myC-3/ myC-3b are given in the "User’s handbook" supplied with the phone. This chapter only describes equipment that operates with the myC-3/ myC-3b phones . 2.6.1 Battery packs Over view 2.6.1.1...
Site Technical Documentation - GSM 900/1800 - Serie 3000 2.6.1.3 Charging time The following table shows typical charging times for different batteries. Battery 500 mA travel "Simple" unregulated chargers chargers 230 V Nom. (110 V Nom.) 230 V 254 V (110 V) (121 V) Li-ion...
The conclusion of each troubleshooting procedure is : • Return to SAGEM =The Return to the SAGEM centre can concern either the card, or the radiotelephone according to instructions given to the Centres of repair. •...
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Site Technical Documentation - GSM 900/1800 - Serie 3000 Ref. SCT U38 SSC DTS 0020 – Index A -May 4, 200429/03/01 Page 3-...
Site Technical Documentation - GSM 900/1800 - Serie 3000 LIST OF REPORTED DEFECTS The following is a list of defects that may be reported : Code Indicated fault Procedure Display malfunction Symp Sheet 04 No power up Proc Sheet 1 09 or 3 01 No display up Symp Sheet 04 Freezes up...
Site Technical Documentation - GSM 900/1800 - Serie 3000 ERROR MESSAGES DURING START UP Message Meaning Procedure WARNING UNTUNED Invalid EEPROM field (SAGEM) SAGEM Factory Return RADIO PB IMEI Consistency problem at IMEI level SAGEM Factory Return SIM MISSING SIM card missing or badly inserted...
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Site Technical Documentation - GSM 900/1800 - Serie 3000 "PUK ERROR" Following input errors Message Meaning "PUK2 BLOCKED" Following input errors "CODE ERROR" The phone code input for locking the mobile is incorrect "NOT AVAIL." Service not implemented in the network "TRY AGAIN"...
A SAGEM code is assigned to each confirmed defect. This code should be entered on Proc Sheet 3 SAGEM Factory Return, if the phone to be repaired is returned to SAGEM (see chapter 5). INFORMATION ABOUT NEW NOTICED FAULTS Detection by the repair center of new fault shall induce to respect the following procedure...
Site Technical Documentation - GSM 900/1800 - Serie 3000 SYMPTOM SHEETS Ref. SCT U38 SSC DTS 0020 – Index A -May 4, 200429/03/01 Page 3-...
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ENDURANCE, BATTERY, CHARGER PROBLEM Symp Sheet 01 myC-3/ myC-3b Test the charger Test Sheet 02 Replace the Standard charger Test the battery Test Sheet 03 Replace the battery Proc Sheet 0 01 ________________________________________________________________________________________________ Ref. SCT U38 SSC DTS 0020 – Index A -May 4, 200429/03/01...
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COMMUNICATION PROBLEM Symp Sheet 02 myC-3/ myC-3b Do the Wavetek test Test sheet 05 Radio problem ? Change the antenna Proc sheet 1 02 Radio problem ? Return to SAGEM Proc sheet 1 09 or Proc 3 01 ________________________________________________________________________________________________ Ref. SCT U38 SSC DTS 0020 – Index A -May 4, 200429/03/01...
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NO FAULT GIVEN Symp Sheet 03 (Mobile expertise) myC-3/ myC-3b Update with SMT Test Sheet 01 Charger Test Test Sheet 02 Fault found ? Battery test Test sheet 03 Fault found ? display test ( HOTLINE menu) Test Sheet 04...
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DISPLAY PROBLEM Symp Sheet 04 myC-3/ myC-3b Test the display with the "Hotline" menu Black/colour screen Test Sheet 04 Ok ? Replace the equipped display ( display+ loudspeaker+ vibrating device) Proc Sheet 1 08 Test the display with the "Hotline" menu...
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KEYPAD PROBLEM Symp Sheet 05 myC-3/ myC-3b Set the “Keypad beep” function Test the keypad by listening to the key beep Replace a new metal dome Proc Sheet Repeat the keypad test Return to SAGEM Proc Sheet 1 09 or Proc 3 01 Ref.
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RING TONES PROBLEM Symp Sheet 06 myC-3/ myC-3b Unselect “Vibrate only” function” "SOUNDS/VIBRATE" menu Check ring tones with incoming call Ok ? Replace the loudspeaker Proc Sheet 2 01 Ok ? Return to SAGEM Proc Sheet 1 09 or Proc 3 01 Ref.
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VIBRATING DEVICE Symp Sheet 07 myC-3/ myC-3b Perform radio test Test Sheet 05 Test the vibrating device with the hotline menu Test Sheet 04 Audio Problem ? audio ? Ok ? Replace the loudspeaker or the Replace the vibrating device...
TEST TOOLS The references of SAGEM tools, listed hereafter, are given in Appendix 1 : Composition table. The following test tools are necessary : 1. the ARC downloading kit, including the test case provided with: •...
Site Technical Documentation – myC-3/ myC-3b INSTALLING ON A WORKSTATION 4.3.1 Minimum required configuration The minimum configuration of the workstation is : 4. Processor 1Ghz, 5. 128 Mbytes of RAM, 6. Windows 2000, Windows XP, 7. 2.1 Gbytes hard disk (1 Gbytes available), 8.
Technical Site Documentation myC-3/ myC-3b TEST SHEET Ref. SCT U38 SSC DTS 0020 – Index A - May 4, 2004 Page 4-31...
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TEST AND CHECK BY SMT Test Sheet 01 myC-3/ myC-3b To run the functions described below, run the SMT application from the desktop icon. Notice: The active connection with SMT ( via the serial port ), validate in itself the data functionality of the handset.
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TEST AND CHECK BY SMT Test Sheet 01 myC-3/ myC-3b SMT SEQUENCE: Series of the different functions under SMT ( sequence of tests) 1. Click on SMT SEQUENCE popup menu. 2. Select the different functions you want to carry out then click on LAUNCH button.
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TEST AND CHECK BY SMT Test Sheet 01 myC-3/ myC-3b SWAP : Electronic board Configuration plug the connector of downloading kit into the defective board perform the step 1 by placing a keypad on the turn on the defective board and by...
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TEST AND CHECK BY SMT Test Sheet 01 myC-3/ myC-3b Step 1 SMT Front page Click on the « SWAP Process » menu. Example The following screen appears : Ref. SCT U38 SSC DTS 0020 – Index A - May 4, 2004...
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TEST AND CHECK BY SMT Test Sheet 01 myC-3/ myC-3b Step 2 Please click on « Detect defective mobile » button Step 3a The following screen appears : the mobile is recognized. Then, enter the mobile date code Ref. SCT U38 SSC DTS 0020 – Index A - May 4, 2004...
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TEST AND CHECK BY SMT Test Sheet 01 myC-3/ myC-3b Step 3b If this screen appears, the mobile is not recognized. Step 3c You must fill in the empty blanks requested according to the information written on the production label Ref.
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TEST AND CHECK BY SMT Test Sheet 01 myC-3/ myC-3b Step 4 Plug and switch on the new mobile, then push on the “Detect Swap mobile” button Step 5 After clicking on “OK”, SMT prints the label which will be used to close the ESD bag of the defective board.
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TEST AND CHECK BY SMT Test Sheet 01 myC-3/ myC-3b Step 6 The downloading is starting if the mobile need to be updated Etape 7 SMT opens the following screen to print the new label : please dial the “MAKING DATE” (Production date) written on the label of the defective mobile.
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TEST AND CHECK BY SMT Test Sheet 01 myC-3/ myC-3b RESULTS When old mobile is recognized, the audio parameters from the defective mobile have been sent to the functional mobile. When old mobile is not recognized, the DEFAULTS audio parameters are sent to the functional mobile Ref.
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CHARGER TEST Test Sheet 02 myC-3/ myC-3b Test description This test checks the various battery chargers. Test procedure Check visually the charger connector. Connect the charger to be tested to the mobile . Access to the "HOTLINE" menu by pressing on the MENU key and then the * key.
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Required tools − CADEX C7000 / C7200 / ASTRATEK − Flex arm or myC-3/ myC-3b adapters, − a voltmeter (minimum impedance 20 kΩ per Volt in DC). Test procedure 1. Measure the battery voltage between the V poles, the voltage shown must be between 2.5V and 4.5V.
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Enter the corresponding code (bold) to choose the menu to be viewed. To go out the "HOTLINE" menu, press successively on the C key to return at the operational screen of the mobile. Description of the myC-3/ myC-3b "HOTLINE" menu APPLICATION •...
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Site Technical Documentation –myC-3/ myC-3b Test description This test tests myC-3/ myC-3b phones during a call. Required tools − A Wavetek − A RF coupler − A myC-3/ myC-3b calibration tool − Test procedure 1. Position the calibration tool first on the RF coupler to calibrate it Position the myC-3/ myC-3b module on the RF coupler Switch the Wavetek on and press on "AUTOTEST".
Each level represents a maintenance degree that depends on which elements are to be removed. Note: Presence or use on the radiotelephone of non genuine element (material and software) leads automatically the exclusion from SAGEM warranty Level 0 Level 1...
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SHORT LOOP PROCESS 1. Initialisation From the communication by Sagem and the reception of the concerned products by the short loop process, the Repair Centre shall comply with the above procedure. The application of the Short loop process will end when received the authorisation of repairing given by Sagem.
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Sagem. - The Out of warranty handsets and accessories (oxidation, shocks, …) will be repaired by the Repair Centre after acceptation by the customer of an estimate according to the Sagem out of warranty repair prices communicated.
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For the accessories received without the handsets, the procedure is the following: Accessories return procedure to Sagem Montauban to be used. The Repair Centre shall indicate on the parcel Accessories + model (ex : myC-3/ myC-3b) for the accessories received in the Repair Centre without the handsets.
Site Technical Documentation –myC-3/ myC-3b 8 Additional information about the no fault found In any case: Ask to the end-user the frequency of the defect and the circumstances of its apparition (during an incoming or out-going call, while playing, while downloading, etc.). Try to answer the questions: Where? When? How? •...
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Site Technical Documentation –myC-3/ myC-3b...
Site Technical Documentation –myC-3/ myC-3b LEVEL 0 MAINTENANCE Ref. SCT U38 SSC DTS 0020 – Index A - May 4, 2004 Page 5-7...
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REMOVING / REPLACING THE BATTERY Proc Sheet 0 01 myC-3/ myC-3b Tools : - Not applicable Preliminary operation : - Switch off the mobile phone Removal procedure : 1. Unlock the battery pack (1) , by pushing the lock button (2) upwards and extract it by mean of two nicks (3).
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REMOVING / REPLACING THE BATTERY Proc Sheet 0 01 myC-3/ myC-3b Ref. SCT U38 SSC DTS 0020 – Index A - May 4, 2004 Page 5-9...
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REMOVING / REPLACING THE SIM LOCKER Proc Sheet 0 02 myC-3/ myC-3b 4.10 Tools : - Not applicable 4.11 Preliminary operation : 1. Remove the battery pack ( Proc sheet 0 01). 4.12 Removal procedure : 1. Remove the SIM locker (1) by pressing under the back of the SIM locker to liberate from the back cover 4.13 Placement procedure :...
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REMOVING / REPLACING THE SIM LOCKER Proc Sheet 0 02 myC-3/ myC-3b Ref. SCT U38 SSC DTS 0020 – Index A - May 4, 2004 Page 5-11...
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REMOVING / REPLACING THE ANTENNA Proc Sheet 1 02 myC-3/ myC-3b ________________________________________________________________________________________________ Ref. SCT U38 SSC DTS 0020 – Index A - May 4, 2004 Page 5-16...
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REMOVING / REPLACING KEYPADS AND SIDE Proc Sheet 1 03 DECOR myC-3/ myC-3b 4.26 Tools : - Cross shaped screwdriver 4.27 Preliminary operation 1. Remove the battery pack ( Proc sheet 0 01). 2. Remove the back cover ( Proc sheet 1 01).
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REMOVING / REPLACING KEYPADS AND SIDE Proc Sheet 1 03 DECORS myC-3/ myC-3b Ref. SCT U38 SSC DTS 0020 – Index A - May 4, 2004 Page 5-18...
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REMOVING / REPLACING THE METAL DOME Proc Sheet 1 04 myC-3/ myC-3b 4.31 Tools : - Cross shaped screwdriver - Gloves - Metal dome Jig Tweezers 4.32 Preliminary operation This procedure must be performed by a technician with gloves. 1. Remove the battery pack ( Proc sheet 0 01).
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REMOVING / REPLACING THE METAL DOME Proc Sheet 1 04 myC-3/ myC-3b Ref. SCT U38 SSC DTS 0020 – Index A - May 4, 2004 Page 5-20...
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REMOVING / REPLACING THE FRONT FLIP Proc Sheet 1 05 COVER myC-3/ myC-3b 4.36 Tools : - Cross shaped screwdriver - Tweezers - Flat screwdriver 4.37 Preliminary operation : 4.38 - Switch off the mobile phone 4.39 Removal procedure : 1.
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REMOVING / REPLACING THE FRONT FLIP Proc Sheet 1 05 COVER myC-3/ myC-3b ________________________________________________________________________________________________ Ref. SCT U38 SSC DTS 0020 – Index A - May 4, 2004 Page 5-22...
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REMOVING / REPLACING THE EQUIPPED Proc Sheet 1 06 ELECTRONIC BOARD myC-3/ myC-3b ________________________________________________________________________________________________ Ref. SCT U38 SSC DTS 0020 – Index A - May 4, 2004 Page 5-24...
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REMOVING / REPLACING THE EQUIPPED Proc Sheet 1 06 ELECTRONIC BOARD myC-3/ myC-3b ________________________________________________________________________________________________ Ref. SCT U38 SSC DTS 0020 – Index A - May 4, 2004 Page 5-25...
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REMOVING / REPLACING THE BACK FLIP Proc Sheet 1 07 COVER myC-3/ myC-3b 4.46 Tools : - Cross shaped screwdriver - Tweezers 4.47 Preliminary operation 1. Remove the battery ( Proc sheet 0 01). 2. Remove the back cover ( Proc sheet 1 01).
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REMOVING / REPLACING THE BACK FLIP Proc Sheet 1 07 COVER myC-3/ myC-3b ________________________________________________________________________________________________ Ref. SCT U38 SSC DTS 0020 – Index A - May 4, 2004 Page 5-27...
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REMOVING / REPLACING THE BACK FLIP Proc Sheet 1 07 COVER myC-3/ myC-3b ________________________________________________________________________________________________ Ref. SCT U38 SSC DTS 0020 – Index A - May 4, 2004 Page 5-28...
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REMOVING / REPLACING THE EQUIPPED Proc Sheet 1 08 DISPLAY myC-3/ myC-3b 4.51 The equipped display include the display, the PCB, the loudspeaker and the vibrating device. 4.52 Tools : - Soldering iron - Cross shaped screwdriver - Cruciform screwdriver 4.53 Preliminary operation...
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REMOVING / REPLACING THE EQUIPPED Proc Sheet 1 08 DISPLAY myC-3/ myC-3b EQUIPPED DISPLAY ________________________________________________________________________________________________ Ref. SCT U38 SSC DTS 0020 – Index A - May 4, 2004 Page 5-30...
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REMOVING / REPLACING THE EQUIPPED Proc Sheet 1 08 DISPLAY myC-3/ myC-3b ________________________________________________________________________________________________ Ref. SCT U38 SSC DTS 0020 – Index A - May 4, 2004 Page 5-31...
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The defective boards must never be mixed with the complete mobiles 4.59 Placement procedure : 1. Take a board in the stock of swap boards from the same Sagem reference. 4.60 Further operations : 1. Place the new equipped electronic board on the assembly plate.
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Example of equipped electronic boards packaging : Equipped electronic board with metal dome and microphone ESD shielding bag Humidity absorber Boards packaging SAGEM -> ARC Boards packaging ARC -> SAGEM Write defect code on the label ESD shielding bag closed by...
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EQUIPPED ELECTRONIC BOARD EXCHANGE Proc sheet 1 09 myC-3/ myC-3b Electronic board exchange process Detection of N3 defect : See the Technical documentation Mobile phone with deffect on -Check oxidation under the metal dome . Remove the defect electronic board Proc 1.06...
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Site Technical Documentation –myC-3/ myC-3b IMPORTANT Mobile packaging sent to SAGEM S.A. : Follow the Proc sheet 1 09 Packaging for swap or mobile components storage : The swap and the mobile components must be stored with a particular care especially for the most sensible component (Display , loudspeaker etc…).
Site Technical Documentation –myC-3/ myC-3b LEVEL 3 MAINTENANCE ________________________________________________________________________________________________ Ref. SCT U38 SSC DTS 0020 – Index A - May 4, 2004 Page 5-44...
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RETURN TO SAGEM FACTORY Proc Sheet 3 01 Informations CRA/CRA information : Garantie/Warranty : Nom/Name : Garantie standard/Standard warranty : Rue /Street : Déjà réparé/préviously repaired : Ville / City : Hors garantie/Out of warranty : Code postal /Poscode : Garantie expirée /Expired warranty :...
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Site Technical Documentation –myC-3/ myC-3b Cachet du Vendeur/Dealer's Stamp : Informations Client /Information : Nom/Name : Rue /Street : Ville / City : Code postal /Poscode : Pays/Country Telephone /Phone : Nom du produit/product : N° Série/Sérial n° : Date d' achat/Date of purchase N°...
Site Technical Documentation –myC-3/ myC-3b CHAPTER 6 - TECHNICAL INFORMATION BULLETIN PURPOSE The purpose of the Technical Information Bulletin (TIB) is to complete the maintenance operations described in this document. They give to the repair centers the complementary technical informations and the corrective procedures to be applied to maintain the product following it' s evolution.
Site Technical Documentation –myC-3/ myC-3b myC-3/ myC-3b exploded view Ref. SCT U38 SSC DTS 0020 - Index A - May 4, 2004 Page 1-6...
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Site Technical Documentation –myC-3/ myC-3b Ref. SCT U38 SSC DTS 0020 - Index A - May 4, 2004 Page 1-7...
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Site Technical Documentation –myC-3/ myC-3b CHAPTER 8 - COMPOSITION TABLE PURPOSE This chapter contains the SAGEM codes of articles mentioned throughout the Site Technical Documentation. LIST OF ARTICLES TEST TOOLS Designation Reference myC-3/ myC-3b Metal dome jig To define myC-3/ myC-3b calibration tool...