Chapter 3 - Symptoms; General - Sagem MyX-4 Technical Documentation Manual

3.1

GENERAL

After you have received the customer return sheet
procedure.
This chapter will help you to identify the defective element(s), using the troubleshooting table.
It contains flow charts broken down by fault type. Each flow chart describes the procedure to be
followed and contains cross references to tests or maintenance.
The conclusion of each troubleshooting procedure is :
• Return to SAGEM =The Return to the SAGEM centre can concern either the card, or the
radiotelephone according to instructions given to the Centres of repair.
•
Visual test
Customer fault verification
No
Default
confirmed?
Yes
Software inspection - Update
Repairing => symptom sheet
Standard test
No
Mobile
OK?
No
Default Yes
> Level 2 ?
Yes
Return to Delivery to
Sagem customer
Ref. SCT U38 SSC DTS 0022 – Index A - july 30, 200429/03/01

CHAPTER 3 - SYMPTOMS

Delivery to the customer
Visual test :
Standard test
Yes
Default
found ?
Standard test :
No
No
> 1 return
no found ?
Yes
Return to
Sagem
These flow charts should be followed in full. After a reference to
a removal/replacement sheet or to a test to be carried out, you
should return to the initial flow chart and continue the search
until reaching a final conclusion.
Technical Site Documentation – myX-4
(Proc Sheet 3 02), carry out the troubleshooting
• Glass state
• Keypad state (elastomer, inscription)
• Connector state (DATA/ AUDIO/ CHARGE,
battery, SIM)
• Plug and position of battery
• SIM card position
• Oxidation
• Display test : Hot Line menu
• Contrast control
• Photo function test
• All keypad keys test (check bips keys)
• Audio and radio test
• Battery charge test
• Consumption of mobile in off state
• Vibrating device test : Hot Line menu
• Charger test
• Real call with a operator SIM card
Page 3-17