Internal Diagnostic Test Alarm Log; Local Password And Snmpv3 Passphrase Troubleshooting; Table 51: Local Password And Snmpv3 Passphrase Troubleshooting - Motorola ASTRO 25 GTR 8000 Manual

MN003286A01-E
Chapter 8: GTR 8000 Base Radio Troubleshooting
• Verify the configuration
• Gather troubleshooting information that can be escalated to Motorola Solutions for evaluation
8.2.4.1

Internal Diagnostic Test Alarm Log

The base radio has been designed with internal diagnostic tests that occur on power up and reset.
Diagnostic tests are available for the control module and power supply. If a problem occurs during
operation, it is reported as an alarm. All alarms are stored in the Alarm Log, accessible with
Configuration/Service Software (CSS). The alarm log contains the name of the diagnostic test that
failed and the time since the last power up.
8.2.4.2

Local Password and SNMPv3 Passphrase Troubleshooting

The password reset mechanism in the Configuration/Service Software (CSS) application can be
enabled/disabled. See "Secure Remote Access Configuration > Device Security Configuration -
Security Services (Serial)" in the CSS Online Help for information. To obtain the keys for resetting
either password or SNMPv3 passphrases for the device, contact Motorola Solutions Support Center
(SSC).
NOTICE: The default values for the local passwords and SNMPv3 passphrases, as well as the
keys for the local password reset procedure, may vary by system release. These default values
and keys are treated as sensitive information and are provided to your organization through
secured communication.

Table 51: Local Password and SNMPv3 Passphrase Troubleshooting

Scenario Passphrase
User is locked out
of the local login,
but knows
SNMPv3 pass-
phrases
User knows the lo-
cal login, but not
the SNMPv3 pass-
phrases
User knows both
passphrases and
local service pass-
word
User does not
know SNMPv3
passphrase nor
service account
password
218
Local
SNMPv3
Pass-
word
Known
Known
To Reset SNMPv3
Passphrase
See the CSS Online
Help "SNMPv3 User
Configuration".
See the CSS Online
Help "Reset SNMPv3
Configuration (Seri-
al)".
See the CSS Online
Help "SNMPv3 User
Configuration".
Contact Motorola Sol-
utions SSC.
To Reset Local Log-
in Password
See the CSS Online
Help "Resetting De-
vice Passwords."
See the CSS Online
Help "Device Security
Configuration – Se-
curity Services (Seri-
al)".
See the CSS Online
Help "Device Security
Configuration – Se-
curity Services (Seri-
al)".
Contact Motorola
Solutions SSC.