Chapter 8: Gtr 8000 Base Radio Troubleshooting; Gtr 8000 Base Radio General Troubleshooting; Table 49: Gtr 8000 Base Radio General Troubleshooting - Motorola ASTRO 25 GTR 8000 Manual

MN003286A01-E

Chapter 8: GTR 8000 Base Radio Troubleshooting

Chapter 8
GTR 8000 Base Radio
Troubleshooting
GTR 8000 Base Radio troubleshooting requires an understanding of hardware-based and software-
based diagnostics, as well as testing tools. Support is available from Motorola Solutions to assist with
all steps in the troubleshooting process.
This chapter provides fault management and troubleshooting information relating to GTR 8000 Base
Radio.
8.1

GTR 8000 Base Radio General Troubleshooting

Table 49: GTR 8000 Base Radio General Troubleshooting

Problem
General connectivity
problems
212
1 If you have access to the equipment, check the LEDs to verify that
each piece of equipment is connected and operational. See
8000 Base Radio LEDs on page
2 In Configuration/Service Software (CSS), check the condition of the
base radio and all associated devices and links.
3 Verify the base radio configuration through CSS. Verify that the IP ad-
dress for the base radio is correct. In CSS, send a diagnostic com-
mand to enable the base radio.
4 For a Conventional Base Radio, Conventional Receiver, Site Repeat-
er (if present in a Tsub), or an HPD Base Radio (if present in a Tsub),
verify that the DNS Hostname is correct. If the DNS Hostname was in-
correct and then corrected, further corrections may be needed on the
DNS server, UNC, and UEM. See the Troubleshooting chapter in the
Authentication Services manual.
5 Verify that the physical cabling is firmly connected and in good condi-
tion. Check for any sharp bends or kinks in cabling. Test suspected
cabling for noise, continuity, attenuation, and crosstalk. Replace the
cabling if necessary.
6 Run ping, traceroute, pathping, and other network administration com-
mands to identify any link or intermediate devices (switch or routers)
with high latency or connection problems.
7 If the connection fails to operate normally, send a restart command to
the base radio through CSS. Consider cycling power to the base radio
if necessary.
8 If it still fails to operate properly, create a backup of the current config-
uration, then reinstall the software and reconfigure the base radio.
9 Replace the base radio if necessary.
Troubleshooting
264.
GTR