Troubleshooting; Troubleshooting Table - Hanseatic HHI6417SM User Manual

Page GB-22

Troubleshooting

Troubleshooting

Troubleshooting table

Problem
The hob cannot be
switched on; the display
is blank.
The sensors do not re-
act.
The sensors respond
poorly.
Fissures or cracks in the
hob.
The cookware makes
a crackling or whirring
noise.
The cookware emits a
whistling sound when on
a high heat setting.
Fan noise
The cookware does not
heat up and the message
' ' appears in the display.
The hob switches off
unexpectedly. You will
hear a signal, and an
error message (usually
a blinking timer display)
will appear in the sensor
field.
Possible solutions / tips
The power supply has been interrupted. Check the fuse for the stove
in the fuse box in the apartment. If in doubt, contact our Customer
Service (see page GB-24).
The child safety device is switched on. Switch the child safety device
off (see "Deactivating the child safety device" on page GB-15).
A film of water is covering the sensor, or you did not touch the sensors
with your entire fingertip. Clean and dry the sensor field, and always
touch the sensor with the entire fingertip and not just the very end of
the finger.
WARNING!
Risk of short circuiting and electric shock!
The appliance operates with dangerous voltages.
Disconnect the appliance from the power supply immediately
■
(turn off or unscrew fuses)!
Call our Customer Service (see page GB-24).
■
These noises arise due to the design of the induction cookware and
do not indicate a defect.
These noises arise due to the design of the induction cookware and
do not indicate a defect. If you reduce the heat setting, these nois-
es should stop.
The hob is equipped with a fan, which switches on automatically
when one of the cooking zones is activated and continues to run for
some time after the hob has been switched off. Do not shut off power
to the hob while the fan is running.
The induction hobs do not recognise the cookware because it is not
suitable for induction hobs. Select suitable cookware (see "The right
cookware" on page GB-10).
The induction hob does not recognise the cookware because it is too
small for the selected cooking zone or because it is not centred on
the cooking zone.
Technical error. Make a note of the error message on the sensor field,
disconnect the hob from the power supply and contact our Customer
Service (see page GB-24).